Texas § 523.0363 COMMUNICATION AND CONFIDENTIALITY.

Texas Statutes

§ 523.0363 — COMMUNICATION AND CONFIDENTIALITY.

Texas § 523.0363

Code GVGovernment Code

This text of Texas § 523.0363 (COMMUNICATION AND CONFIDENTIALITY.) is published on Counsel Stack Legal Research, covering Texas primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook

Tex. Government Code Code Ann. § 523.0363 (2026).

Text

Sec. 523.0363. COMMUNICATION AND CONFIDENTIALITY.

(a)A person may communicate with an ombudsman relating to a complaint by telephone, by mail, by electronic mail, or by any other means the ombudsman determines to be feasible, secure, and accessible.

(b)A communication with an ombudsman is confidential during an investigation or review of a complaint and remains confidential after the complaint is resolved.

(c)The records of an ombudsman are confidential and must be maintained in a manner that preserves the confidentiality of the records.

(d)The disclosure of confidential information to an ombudsman under this subchapter does not constitute a waiver of confidentiality. Any information disclosed to the ombudsman under this subchapter remains confidential and privileged following disclosu

Free access — add to your briefcase to read the full text and ask questions with AI

Sec. 523.0363. COMMUNICATION AND CONFIDENTIALITY. (a) A person may communicate with an ombudsman relating to a complaint by telephone, by mail, by electronic mail, or by any other means the ombudsman determines to be feasible, secure, and accessible.
(b) A communication with an ombudsman is confidential during an investigation or review of a complaint and remains confidential after the complaint is resolved.
(c) The records of an ombudsman are confidential and must be maintained in a manner that preserves the confidentiality of the records.
(d) The disclosure of confidential information to an ombudsman under this subchapter does not constitute a waiver of confidentiality. Any information disclosed to the ombudsman under this subchapter remains confidential and privileged following disclosure.
(e) An ombudsman is not prohibited from communicating with the commission or department regarding confidential information disclosed to the ombudsman.
(f) An ombudsman may make reports relating to an investigation of a complaint public after the complaint is resolved. A report may not include information that identifies an individual complainant, client, parent, or employee or any other person involved in the complaint.
Transferred, redesignated and amended from Government Code, Subchapter Y, Chapter 531 by Acts 2025, 89th Leg., R.S., Ch. 204 (H.B. 1620 ), Sec. 8.019(a), eff. September 1, 2025.

Legislative History

Added by Acts 2015, 84th Leg., R.S., Ch. 1168 (S.B. 830 ), Sec. 1, eff. September 1, 2015. Amended by: Acts 2023, 88th Leg., R.S., Ch. 741 (H.B. 3462 ), Sec. 14, eff. June 12, 2023.