§ 5304.3 — Next generation 911 call delivery

(a) NG911 service provider.--The NG911 service provider shall maintain and secure the NG911 system according to industry standards and provide NG911 call delivery services as defined in a contract with the agency. The NG911 service provider shall support and monitor the NG911 system 24 hours per day, 7 days per week, 365 days per year using a network operations center and a security operations center to support the operations and security of the NG911 system.

(b) Use of State ESInet.--The primary use of the State ESInet shall be for NG911 call delivery services. Only public safety agencies and their service providers and vendors may be connected directly to the ESInet.

(c) Support of ancillary services.--The State ESInet shall be designed to also support ancillary services related to public safety. NG911 service enhancements for ancillary services shall be requested, evaluated, planned and coordinated using the methods and procedures defined by the agency to promote operating and enhancing the NG911 system in a planned, coordinated and financially sustainable manner.

(d) Communication service provider.--A communication service provider shall also notify the agency and the NG911 service provider when notifying 911 systems of reportable service outages in the manner specified by the Federal Communications Commission or Pennsylvania Public Utility Commission.

Legislative History

(Nov. 18, 2024, P.L.1186, No.147, eff. imd.) 2024 Amendment.Act 147 added section 5304.3.