North Carolina § 122C-16 (This Article has a contingent effective date - see note) State/Local Consumer Advocate; resolution of complaints

North Carolina Statutes

§ 122C-16 — (This Article has a contingent effective date - see note) State/Local Consumer Advocate; resolution of complaints

North Carolina § 122C-16

Ch. 122CMental Health, Developmental Disabilities, and Substance Abuse Act of 1985

Art. 1AMH/DD/SA Consumer Advocacy Program

This text of North Carolina § 122C-16 ((This Article has a contingent effective date - see note) State/Local Consumer Advocate; resolution of complaints) is published on Counsel Stack Legal Research, covering North Carolina primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook

N.C. Gen. Stat. § 122C-16 (2026).

Text

(a)Following receipt of a complaint, a Consumer Advocate shall attempt to resolve the complaint using, whenever possible, informal mediation, conciliation, and persuasion.

(b)If a complaint concerns a particular consumer, the consumer may participate in determining what course of action the Consumer Advocate should take on the consumer's behalf. If the consumer has an opinion concerning a course of action, the Consumer Advocate shall consider the consumer's opinion.

(c)Following receipt of a complaint, a Consumer Advocate shall contact the service provider to allow the service provider the opportunity to respond, provide additional information, or initiate action to resolve the complaint.

(d)Complaints or conditions adversely affecting consumers that cannot be resolved in the manner de

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(a) Following receipt of a complaint, a Consumer Advocate shall attempt to resolve the complaint using, whenever possible, informal mediation, conciliation, and persuasion.
(b) If a complaint concerns a particular consumer, the consumer may participate in determining what course of action the Consumer Advocate should take on the consumer's behalf. If the consumer has an opinion concerning a course of action, the Consumer Advocate shall consider the consumer's opinion.
(c) Following receipt of a complaint, a Consumer Advocate shall contact the service provider to allow the service provider the opportunity to respond, provide additional information, or initiate action to resolve the complaint.
(d) Complaints or conditions adversely affecting consumers that cannot be resolved in the manner described in subsection (a) of this section shall be referred by the Consumer Advocate to the appropriate licensing agency under Article 2 of this Chapter. (2001-437, s. 2; 2002-126, s. 10.30; 2003-284, s. 10.10; 2005-276, s. 10.27.)