Montana § 33-18-1001 Complaint Handling -- Marketing -- Performance -- Record

Montana Statutes

§ 33-18-1001 — Complaint Handling -- Marketing -- Performance -- Record

Montana § 33-18-1001

Title 33INSURANCE AND INSURANCE COMPANIES

Ch. 18UNFAIR TRADE PRACTICES

Part 10Enforcement

This text of Montana § 33-18-1001 (Complaint Handling -- Marketing -- Performance -- Record) is published on Counsel Stack Legal Research, covering Montana primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook

Mont. Code Ann. § 33-18-1001 (2026).

Text

33-18-1001 . Complaint handling -- marketing -- performance -- record.

(1)An insurer shall maintain a complete record of all complaints it has received since the date of its last examination under 33-1-401 . This record must indicate the total number of complaints, their classification by line of insurance, the nature of each complaint, the disposition of the complaints, and the time it took to process each complaint.

(2)An insurer or a health insurance lead generator shall maintain its books, records, documents, and other business records in an order that ensures data regarding complaints, claims, rating, underwriting, and marketing materials are accessible and retrievable for examination by the commissioner. The data must be maintained for at least 5 years.

(3)For the purposes of this

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33-18-1001 . Complaint handling -- marketing -- performance -- record. (1) An insurer shall maintain a complete record of all complaints it has received since the date of its last examination under 33-1-401 . This record must indicate the total number of complaints, their classification by line of insurance, the nature of each complaint, the disposition of the complaints, and the time it took to process each complaint.
(2) An insurer or a health insurance lead generator shall maintain its books, records, documents, and other business records in an order that ensures data regarding complaints, claims, rating, underwriting, and marketing materials are accessible and retrievable for examination by the commissioner. The data must be maintained for at least 5 years.
(3) For the purposes of this section, "complaint" means any written communication primarily expressing a grievance.