Maine § 25 §2926 Emergency Services Communication Bureau

Maine Statutes

§ 25 §2926 — Emergency Services Communication Bureau

Maine·Title 25 INTERNAL SECURITY AND PUBLIC SAFETY·Part 8 MAINE CRIMINAL JUSTICE ACADEMY·Ch. 352 EMERGENCY SERVICES COMMUNICATION

1.Bureau established. The Emergency Services Communication Bureau is established within the Public Utilities Commission to implement and manage 9‑1‑1, including the deployment of 9‑1‑1 service using emerging communications technologies, including, but not limited to, Internet protocol enabled services, that are capable of connecting users to public safety answering points. 1-A. Quality assurance. The bureau shall develop and implement a quality assurance program to audit and monitor compliance with emergency dispatching standards, practices and procedures of public safety answering points.

2.System design. In consultation with the 9‑1‑1 Council, established in Title 5, section 12004‑I, subsection 74‑A, the bureau shall develop all necessary system elements, standards and cost estimates n

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1.
Bureau established.
The Emergency Services Communication Bureau is established within the Public Utilities Commission to implement and manage 9‑1‑1, including the deployment of 9‑1‑1 service using emerging communications technologies, including, but not limited to, Internet protocol enabled services, that are capable of connecting users to public safety answering points.
1-A.
Quality assurance.
The bureau shall develop and implement a quality assurance program to audit and monitor compliance with emergency dispatching standards, practices and procedures of public safety answering points.
2.
System design.
In consultation with the 9‑1‑1 Council, established in Title 5, section 12004‑I, subsection 74‑A, the bureau shall develop all necessary system elements, standards and cost estimates necessary to provide for the installation and operation of a statewide 9‑1‑1 system, including, but not limited to, the following:
2-A.
Goal.
To the extent possible, the bureau shall establish a total of between 16 and 24 public safety answering points. The bureau shall seek to coordinate any reduction in the number of public safety answering points to achieve this goal with any contractual obligations it may have or may enter into that are or could be affected by that reduction. Prior to implementing a reduction in the number of public safety answering points, the bureau shall make a finding regarding the need for the reduction based on an evaluation of the costs and benefits of the reduction, taking into account impacts on ratepayers, each affected municipality, plantation, county or unorganized territory and the State.
2-B.
Exceptions.
Notwithstanding subsection 2‑A, the bureau may authorize the establishment of a public safety answering point on a determination that a public safety answering point is necessary to ensure public safety and access to 9‑1‑1 services.
3.
Rulemaking.
The Public Utilities Commission shall adopt by rule the bureau's standards, specifications and procedures developed under subsection 2 after consultation with the 9‑1‑1 Council.
4.
Technical assistance.
The bureau may provide support for the development of street address information sufficient to support 9-1-1 services. The bureau shall provide technical assistance to any municipality in the development of street address information at the request of the interested municipality, plantation, county or unorganized territory.
5.
Call answering coverage.
6.
System databases.
The system databases, wherever located or stored, are the property of the bureau and their confidentiality is governed by section 2929.

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Legislative History

PL 1993, c. 566, §9 (NEW). PL 2001, c. 439, §§EEEE3-5 (AMD). PL 2003, c. 359, §§2,3 (AMD). PL 2009, c. 219, §2 (AMD). PL 2009, c. 617, §6 (AMD). PL 2011, c. 420, Pt. A, §28 (AMD). PL 2013, c. 119, §3 (AMD). PL 2019, c. 339, §5 (AMD). PL 2023, c. 186, §2 (AMD). PL 2025, c. 167, §22 (AMD).