Massachusetts Statutes
§ 3A — Consumer assistance unit
Massachusetts § 3A
JurisdictionMassachusetts
Part IADMINISTRATION OF THE GOVERNMENT
Title IIEXECUTIVE AND ADMINISTRATIVE OFFICERS OF THE COMMONWEALTH
Ch. 26DEPARTMENT OF BANKING AND INSURANCE
This text of Massachusetts § 3A (Consumer assistance unit) is published on Counsel Stack Legal Research, covering Massachusetts primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.
Bluebook
Mass. Gen. Laws ch. 26, § 3A (2026).
Text
Section 3A.
(a)The division of banks shall maintain a consumer assistance unit. The unit may provide assistance in response to complaints involving any person or entity that the division has authority to regulate or in other areas as the commissioner deems appropriate, which may include, but shall not be limited to, complaints and requests for assistance involving state-chartered banks and credit unions, check cashers, foreign transmittal companies, sales finance companies, mortgage lenders, brokers, originators and student loan servicers.
(b)The unit shall share information with the student loan ombudsman to assist the student loan ombudsman in fulfilling the student loan ombudsman's duties under section 35 of chapter 12.
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Bluebook (online)
Massachusetts § 3A, Counsel Stack Legal Research, https://law.counselstack.com/statute/ma/26/3A.