Massachusetts § 18C Public safety answering points; transmittal and process of requests for emergency services; requests from outside jurisdiction

Massachusetts Statutes

§ 18C — Public safety answering points; transmittal and process of requests for emergency services; requests from outside jurisdiction

Massachusetts § 18C

Part IADMINISTRATION OF THE GOVERNMENT

Title IIEXECUTIVE AND ADMINISTRATIVE OFFICERS OF THE COMMONWEALTH

Ch. 6AEXECUTIVE OFFICES

This text of Massachusetts § 18C (Public safety answering points; transmittal and process of requests for emergency services; requests from outside jurisdiction) is published on Counsel Stack Legal Research, covering Massachusetts primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook

Mass. Gen. Laws ch. 6A, § 18C (2026).

Text

Section 18C.

(a)Each PSAP shall be capable of transmitting a request for law enforcement, firefighting, medical, ambulance, emergency service provider or other emergency services to a public or private safety department that provides the requested services.

(b)Each primary and regional PSAP shall be equipped with a system approved by the department for the processing of requests for emergency services from persons with disabilities.

(c)Each primary and regional PSAP shall be equipped with a system approved by the department for the processing of requests for emergency services from persons with mental health or substance use conditions.

(d)A public safety department or private safety department that receives a request for emergency service outside of its jurisdiction shall promptly forwar

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Section 18C. (a) Each PSAP shall be capable of transmitting a request for law enforcement, firefighting, medical, ambulance, emergency service provider or other emergency services to a public or private safety department that provides the requested services.(b) Each primary and regional PSAP shall be equipped with a system approved by the department for the processing of requests for emergency services from persons with disabilities.(c) Each primary and regional PSAP shall be equipped with a system approved by the department for the processing of requests for emergency services from persons with mental health or substance use conditions.(d) A public safety department or private safety department that receives a request for emergency service outside of its jurisdiction shall promptly forward the request to the PSAP or public safety department responsible for that geographical area. Any emergency unit dispatched to a location outside its jurisdiction in the commonwealth in response to such request shall render service to the requesting party until relieved by the public safety department responsible for that geographical area.(e) Except as approved by the department, no person shall permit an automatic alarm or other alerting device to dial the numbers 911 automatically or provide a prerecorded message in order to access emergency services directly.(f) Municipalities may enter into written cooperative agreements to carry out subsections (a) through (d).