Massachusetts Statutes
§ 35 — Availability of caseworker via telephone to recipient of cash assistance
Massachusetts·Part I ADMINISTRATION OF THE GOVERNMENT·Title II EXECUTIVE AND ADMINISTRATIVE OFFICERS OF THE COMMONWEALTH·Ch. 18 DEPARTMENT OF TRANSITIONAL ASSISTANCE
Section 35. The department shall ensure when a recipient of cash assistance contacts the department via telephone during normal business hours the recipient is able to speak with a caseworker.
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