Massachusetts Statutes

§ 19 — Liability of financial institution to consumer

Massachusetts·Part I ADMINISTRATION OF THE GOVERNMENT·Title XXII CORPORATIONS·Ch. 167B ELECTRONIC BRANCHES AND ELECTRONIC FUND TRANSFERS

Section 19.

(a)Subject to subsections (b) and (c), a financial institution shall be liable to a consumer for all damages proximately caused by:
(1)the financial institution's failure to make an electronic fund transfer, in accordance with the terms and conditions of an account, in the correct amount or in a timely manner when properly instructed to do so by the consumer, except where:
(A)the consumer's account has insufficient funds;
(B)the funds are subject to legal process or other encumbrance restricting such transfer;
(C)such transfer would exceed an established credit limit; or(D) an electronic branch has insufficient cash to complete the transaction,(2) the financial institution's failure to make an electronic fund transfer due to insufficient funds when the financial institution fa

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