§ 27-8-29-21 — Filing description of grievance procedure

(a) An insurer shall each year file with the
commissioner a description of the grievance procedure established by
the insurer under this chapter, including:
(1) the total number of external grievances handled through the
procedure during the preceding calendar year;
(2) a compilation of the causes underlying those grievances; and
(3) a summary of the final disposition of those grievances;
for each independent review organization used by the insurer during
the reporting year.
(b) The information required by subsection (a) must be filed with
the commissioner on or before March 1 of each year. The
commissioner shall:
(1) make the information required to be filed under this section
available to the public; and
(2) prepare an annual compilation of the data required under
subsection (a) that allows for comparative analysis.
(c) The commissioner may require any additional reports that are
necessary and appropriate for the commissioner to carry out the
commissioner's duties under this article.

Legislative History

As added by P.L.66-2001, SEC.3 and P.L.203-2001, SEC.14. Amended by P.L.1-2002, SEC.122.