Indiana § 27-8-28-14 Filing grievance; toll free number

Indiana Statutes

§ 27-8-28-14 — Filing grievance; toll free number

Indiana § 27-8-28-14

Title 27INSURANCE

Art. 8LIFE, ACCIDENT, AND HEALTH

Ch. 28Internal Grievance Procedures

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Bluebook

Ind. Code § 27-8-28-14 (2026).

Text

(a)A covered individual may file a grievance orally or in writing.

(b)An insurer shall make available to covered individuals a toll free telephone number through which a grievance may be filed. The toll free telephone number must:

(1)be staffed by a qualified representative of the insurer;

(2)be available for at least forty (40) hours per week during normal business hours; and

(3)accept grievances in the languages of the major population groups served by the insurer.

(c)A grievance is considered to be filed on the first date it is received, either by telephone or in writing.

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(a) A covered individual may file a
grievance orally or in writing.
(b) An insurer shall make available to covered individuals a toll free
telephone number through which a grievance may be filed. The toll free
telephone number must:
(1) be staffed by a qualified representative of the insurer;
(2) be available for at least forty (40) hours per week during
normal business hours; and
(3) accept grievances in the languages of the major population
groups served by the insurer.
(c) A grievance is considered to be filed on the first date it is
received, either by telephone or in writing.