Indiana § 27-4-1-5.6 Unfair claim settlement practice complaint; response; investigation;
report; notice of remedies

Indiana Statutes

§ 27-4-1-5.6 — Unfair claim settlement practice complaint; response; investigation; report; notice of remedies

Indiana § 27-4-1-5.6

Title 27INSURANCE

Art. 4UNFAIR COMPETITION; UNAUTHORIZED

Ch. 1Unfair Competition; Unfair or Deceptive Acts and

This text of Indiana § 27-4-1-5.6 (Unfair claim settlement practice complaint; response; investigation; report; notice of remedies) is published on Counsel Stack Legal Research, covering Indiana primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook

Ind. Code § 27-4-1-5.6 (2026).

Text

6.

(a)A person who:

(1)has submitted a claim to an insurer under an insurance policy; and

(2)believes that an unfair claim settlement practice described in section 4.5 of this chapter has been committed in connection with the claim; may file a complaint with the commissioner.

(b)A complaint may not be filed under subsection (a) by a public adjuster (as defined in IC 27-1-27-1) on behalf of a person described in subsection (a) unless the person described in subsection (a) has given written consent for the public adjuster to file the complaint on the person's behalf.

(c)If the commissioner believes an unfair claim settlement practice has occurred, the commissioner shall, within ten (10) business days from the date of receipt of a written complaint, deliver a copy of the complaint to the

Free access — add to your briefcase to read the full text and ask questions with AI

6. (a) A person who:
(1) has submitted a claim to an insurer under an insurance policy;
and
(2) believes that an unfair claim settlement practice described in
section 4.5 of this chapter has been committed in connection with
the claim;
may file a complaint with the commissioner.
(b) A complaint may not be filed under subsection (a) by a public
adjuster (as defined in IC 27-1-27-1) on behalf of a person described
in subsection (a) unless the person described in subsection (a) has
given written consent for the public adjuster to file the complaint on the
person's behalf.
(c) If the commissioner believes an unfair claim settlement practice
has occurred, the commissioner shall, within ten (10) business days
from the date of receipt of a written complaint, deliver a copy of the
complaint to the insurer and shall respond in writing to the complaining
party, at the address provided in the complaint, advising the party of
the following:
(1) The specific action taken by the department on the complaint.
(2) Any further investigations or other actions that are intended by
the department.
(d) An insurer who receives a written notice of complaint under
subsection (c) shall promptly conduct an investigation of the matters
alleged in the complaint. Within twenty (20) business days from the
date of receipt of the complaint, the insurer shall provide to the
commissioner and the complaining party a written report containing the
following information:
(1) The specific reasons for actions taken by the insurer with
respect to the claim.
(2) The specific reasons for any inaction by the insurer with
respect to the claim.
(3) If the claim has not been settled, a good faith estimate of the
time required for settlement.
(e) An insurer who commits an unfair claims settlement practice or
who fails to comply with this section is subject to action by the
commissioner under section 6 of this chapter.
(f) Each insurer shall provide to each current policyholder a one (1)
time written notice of the remedies provided under this section. Future
policyholders shall be notified by the insurer at the time the insurance
policy is issued.