Indiana § 27-13-10-5 Filing; oral or written grievance; telephone number; date

Indiana Statutes

§ 27-13-10-5 — Filing; oral or written grievance; telephone number; date

Indiana § 27-13-10-5

Title 27INSURANCE

Art. 13HEALTH MAINTENANCE ORGANIZATIONS

Ch. 10Grievance Procedures

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Bluebook

Ind. Code § 27-13-10-5 (2026).

Text

(a)An enrollee or a subscriber may file a grievance orally or in writing.

(b)A health maintenance organization shall make available to enrollees and subscribers a toll free telephone number through which grievances may be filed. The toll free number must:

(1)be staffed by a qualified representative of the health maintenance organization;

(2)be available for at least forty (40) normal business hours per week; and

(3)accept grievances in the languages of the major population groups served.

(c)A grievance is considered to be filed on the first date it is received, either by telephone or in writing.

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(a) An enrollee or a subscriber may file a
grievance orally or in writing.
(b) A health maintenance organization shall make available to
enrollees and subscribers a toll free telephone number through which
grievances may be filed. The toll free number must:
(1) be staffed by a qualified representative of the health
maintenance organization;
(2) be available for at least forty (40) normal business hours per
week; and
(3) accept grievances in the languages of the major population
groups served.
(c) A grievance is considered to be filed on the first date it is
received, either by telephone or in writing.