§ 12-27-9-5 — Complaints; recommendations

Indiana § 12-27-9-5

• Jurisdiction: Indiana
• Art. 27: RIGHTS OF INDIVIDUALS BEING TREATED
• Ch. 9: Mental Health Ombudsman Program

Text

(a) The ombudsman may receive a complaint
from the division of mental health and addiction's toll free number (IC 12-21-5-1.5) or any source concerning an action by an agency, a
facility, or a program. After completing a review, the ombudsman shall
inform the complainant and the agency, facility, or program that the
review has been completed.
(b) If, after:
(1) reviewing a complaint;
(2) considering the response of an agency, a facility, or a program;
and
(3) considering any other pertinent material;
the mental health ombudsman determines that the complaint has merit,
the ombudsman may make recommendations to that agency, facility,
or program.
(c) At the ombudsman's request, the agency, facility, or program
shall, within a reasonable time, inform the ombudsman about the action
taken on the ombudsman's recommendation under subsection (b) or the
reasons for not complying with the ombudsman's recommendation.

Legislative History

As added by P.L.40-1994, SEC.62. Amended by P.L.215-2001, SEC.76.