Florida § 400.1183 Resident grievance procedures

Florida Statutes

§ 400.1183 — Resident grievance procedures

Florida § 400.1183

TitleXXIX

Ch. 400NURSING HOMES AND RELATED HEALTH CARE FACILITIES

This text of Florida § 400.1183 (Resident grievance procedures) is published on Counsel Stack Legal Research, covering Florida primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook

Fla. Stat. § 400.1183 (2026).

Text

(1)Every nursing home must have a grievance procedure available to its residents and their families. The grievance procedure must include:

(a)An explanation of how to pursue redress of a grievance.

(b)The names, job titles, and telephone numbers of the employees responsible for implementing the facility’s grievance procedure. The list must include the address and the toll-free telephone numbers of the ombudsman and the agency.

(c)A simple description of the process through which a resident may, at any time, contact the toll-free telephone hotline of the ombudsman or the agency to report the unresolved grievance.

(d)A procedure for providing assistance to residents who cannot prepare a written grievance without help.

(2)Each nursing home facility shall maintain records of all grievan

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(1) Every nursing home must have a grievance procedure available to its residents and their families. The grievance procedure must include: (a) An explanation of how to pursue redress of a grievance. (b) The names, job titles, and telephone numbers of the employees responsible for implementing the facility’s grievance procedure. The list must include the address and the toll-free telephone numbers of the ombudsman and the agency. (c) A simple description of the process through which a resident may, at any time, contact the toll-free telephone hotline of the ombudsman or the agency to report the unresolved grievance. (d) A procedure for providing assistance to residents who cannot prepare a written grievance without help.

(2) Each nursing home facility shall maintain records of all grievances and a report, subject to agency inspection, of the total number of grievances handled, a categorization of the cases underlying the grievances, and the final disposition of the grievances.

(3) Each facility must respond to the grievance within a reasonable time after its submission.

(4) The agency may investigate any grievance at any time.