District of Columbia § 31-2231.18 Failure to maintain complaint handling procedures.

District of Columbia Statutes

§ 31-2231.18 — Failure to maintain complaint handling procedures.

District of Columbia § 31-2231.18

Title 31Insurance and Securities.

Ch. 22AUnfair Insurance Trade Practices.

This text of District of Columbia § 31-2231.18 (Failure to maintain complaint handling procedures.) is published on Counsel Stack Legal Research, covering District of Columbia primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook

D.C. Code § 31-2231.18 (2026).

Text

An insurer shall maintain a complete record of all complaints which it has received since the date of its last examination as otherwise required in this chapter. The record shall indicate the total number of complaints, their classification by line of insurance, the nature of each complaint, the disposition of each complaint, and the time to process each complaint. For purposes of the section, the term “complaint” shall mean a written communication from a policyholder, subscriber, claimant, or insurance department primarily expressing a grievance.

Free access — add to your briefcase to read the full text and ask questions with AI

An insurer shall maintain a complete record of all complaints which it has received since the date of its last examination as otherwise required in this chapter. The record shall indicate the total number of complaints, their classification by line of insurance, the nature of each complaint, the disposition of each complaint, and the time to process each complaint. For purposes of the section, the term “complaint” shall mean a written communication from a policyholder, subscriber, claimant, or insurance department primarily expressing a grievance.