§ 40-10.1-505 — Contracts for service

Colorado § 40-10.1-505

• Jurisdiction: Colorado
• Title 40: Utilities
• Art.: Motor Carriers

Text

(1) At or before the time of commencing
work, a mover that provides any moving or accessorial services shall leave with the
shipper a contract as specified by the commission containing the information listed
in this subsection (1). The contract must be signed and dated by the shipper and the
mover and must include:

(a) The name, telephone number, and physical address where the mover's
employees are available during normal business hours;

(b) The date the document is prepared and the proposed date of the move;

(c) The name and address of the shipper, the addresses where the goods are
to be picked up and delivered, and a telephone number where the shipper may be
reached;

(d) The name, telephone number, and physical address of a location where
the goods will be held pending further transportation, including situations where
the mover retains possession of goods pending resolution of a fee dispute with the
shipper;

(e) An itemized breakdown and description of costs or rates and services for
transportation and accessorial services to be provided during a move or storage of
household goods;

(f) Acceptable forms of payment. A mover shall accept a minimum of two of
the following four forms of payment:

(I) Cash;

(II) Cashier's check, money order, or traveler's check;

(III) A valid personal check, showing upon its face the name and address of
the shipper or authorized representative; or

(IV) A valid credit card.

(g) Any other items as designated by the rules of the commission.

(2) A mover shall clearly and conspicuously disclose to the shipper in the
contract the forms of payments the mover will accept from those categories
described in paragraph (f) of subsection (1) of this section.

(3) Each contract must include the phrase (name of mover) is permitted with
the public utilities commission of the state of Colorado as a mover. Permit no. ___.

(4) At or before the time of commencing work, the mover shall leave with the
shipper a consumer advisement. The mover shall retain a copy of the consumer
advisement, signed and dated by the shipper, for at least three years and shall
make the copy available to the commission upon request. The consumer advisement
shall be in substantially the following form:

Consumer Advisement

Intrastate movers in Colorado are regulated by the Colorado public utilities
commission (PUC). Each mover should have a PUC permit number. You are
encouraged to contact the PUC to confirm that the mover you are using is indeed
permitted in Colorado.

A mover that is not permitted may not withhold any of your property to
enforce payment of money due under the contract (carrier's lien) .

A mover must include its PUC permit number, true name, and physical
(street) address in all advertisements.

You should be aware that the total price of any household move can change,
based on a number of factors that may include at least the following:

Additional services you request at the time of the move;

Additional items to be moved that were not included in the mover's original
estimate;

Changes to the location or accessibility of building entrances, at either end of
the move, that were not included in the mover's original estimate; and

Changes to the previously agreed date of pickup or delivery.

You should also be aware that, in case of a dispute between you and the
mover, Colorado has an arbitration process available to resolve the dispute without
going to court.

If you have any questions, you are encouraged to call the PUC for guidance
on your rights and obligations.

I acknowledge that I have been given a copy of this consumer advisement to
keep for my records.

Signed __________________________ (shipper).

Legislative History

Source: L. 2011: Entire article added, (HB 11-1198), ch. 127, p. 414, � 1, effective August 10.