(1)Except as otherwise
provided in this part 2 or part 11 or 14 of this article 12, a landlord shall provide any
notice, disclosure, or other communication that a landlord is required to provide to a
resident pursuant to this part 2 or part 11 or 14 of this article 12, in English and
Spanish. At any time, a resident may request that a landlord provide a notice,
disclosure, or other communication in one additional language, other than English
or Spanish, spoken by the resident. If a landlord receives a request to provide a
notice, disclosure, or communication in one additional language other than English
or Spanish, the landlord shall provide any subsequent notices, disclosures, or
communications required pursuant to this part 2 or part 11 or 14 of this article 12 to
the resident
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(1) Except as otherwise
provided in this part 2 or part 11 or 14 of this article 12, a landlord shall provide any
notice, disclosure, or other communication that a landlord is required to provide to a
resident pursuant to this part 2 or part 11 or 14 of this article 12, in English and
Spanish. At any time, a resident may request that a landlord provide a notice,
disclosure, or other communication in one additional language, other than English
or Spanish, spoken by the resident. If a landlord receives a request to provide a
notice, disclosure, or communication in one additional language other than English
or Spanish, the landlord shall provide any subsequent notices, disclosures, or
communications required pursuant to this part 2 or part 11 or 14 of this article 12 to
the resident in the requested language. A landlord may provide a translation
pursuant to this section virtually or through the use of an online translation
program, including programs that may be published by the division, so long as the
translated written notice, disclosure, or communication satisfies all applicable legal
requirements.
(2) At any time, a resident may request that a landlord provide a written
notice, disclosure, or other communication verbally in English one time to the
resident in addition to providing the resident with a written notice, disclosure, or
other communication. If the landlord receives a request to provide a notice,
disclosure, or other communication verbally, the landlord shall read the notice,
disclosure, or other communication aloud to the resident within seventy-two hours
of the resident making the request. To satisfy the requirement of this subsection
(2), a landlord may also provide an audio or video recording of the notice, disclosure,
or other communication being read aloud.
(3) A landlord shall ensure that any notice, disclosure, or other
communication required pursuant to this part 2 or part 11 or 14 of this article 12 is
written in clear and plain language and includes all information reasonably
necessary for the resident to understand the resident's rights and responsibilities.
A translated notice, disclosure, or other communication must accurately convey the
meaning of the original English notice, disclosure, or other communication. Each
notice, disclosure, or other communication, regardless of the language, must be
clear and unambiguous to ensure that it is easily understood by all park residents. A
landlord shall make reasonable efforts to provide a notice, disclosure, or other
communication in the simplest language practicable to convey the required
message.
(4) A resident may respond in English or Spanish to any notice, disclosure, or
other communication provided by a landlord. A resident who has requested that a
landlord provide a notice, disclosure, or other communication in a language other
than English or Spanish may respond to the notice, disclosure, or other
communication in the requested language.
(5) A resident may request that a landlord provide an interpreter in one
language in addition to English and Spanish that the resident uses for any non-written notice, disclosure, or other communication with residents, including in a
meeting required pursuant to section 38-12-206. A landlord shall provide an
interpreter in the requested language and may provide the interpretation in person
or virtually through an interpretation service, including a virtual or remote language
line that provides live interpretation by a trained interpreter. Non-written language
includes American sign language.