Arkansas Statutes
§ 23-19-208 — Customer service standards
Arkansas·Title 23
(a)A video service provider shall comply with the customer service requirements under 47 C.F.R. § 76.309(c) , as it existed on January 1, 2013.
(b)(1) A video service provider shall maintain a local or toll-free number for customer service contact.
(2)(A) A video service provider shall implement an informal process for handling political subdivision or customer inquiries, billing issues, service issues, and other complaints.
(B)If an issue is not resolved through the informal process under subdivision (b)(2)(A) of this section, a political subdivision may request a confidential, nonbinding mediation with the video service provider, with the costs of the mediation to be shared equally between the political subdivision and the video service provider.
(c)(1) A video service provider shal
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Related
Altice USA, Inc., D/B/A Suddenlink Communications v. Pam and Jesse Runyan, Parents and Guardians of J.R., an Incapacitated Person
2023 Ark. App. 124 (Court of Appeals of Arkansas, 2023)
Altice USA, Inc., D/B/A Suddenlink Communications v. William Campbell
2023 Ark. App. 123 (Court of Appeals of Arkansas, 2023)
Legislative History
Added by Act 2013, No. 276,§ 2, eff. 3/6/2013.
Nearby Sections
15
§ 23-1-101
Definitions§ 23-1-103
Compliance with Acts 1935, No. 324, and rules of commission required - Penalties for noncompliance§ 23-1-106
Penalties cumulative - Recovery of penalty not bar to further penalty or criminal prosecution§ 23-1-108
Jurisdiction and venue of actions§ 23-1-110
Actions tried without jury - Exceptions§ 23-1-111
Copies of official papers as evidence§ 23-1-115
Citizens band radio equipment