Zingale v. Ohio Casino Control Comm.

2014 Ohio 4937
Ohio Court of Appeals·Decided November 6, 2014·No. 101381·Published·Cited by 5 cases

Opinion

Court of Appeals of Ohio

EIGHTH APPELLATE DISTRICT COUNTY OF CUYAHOGA

JOURNAL ENTRY AND OPINION No. 101381

ANTHONY ZINGALE

PLAINTIFF-APPELLANT

vs.

OHIO CASINO CONTROL COMMISSION DEFENDANT-APPELLEE

JUDGMENT:

REVERSED AND REMANDED

Civil Appeal from the

Cuyahoga County Court of Common Pleas Case No. CV-13-806310

BEFORE: Jones, J., Boyle, A.J., and Celebrezze, J.

RELEASED AND JOURNALIZED: November 6, 2014

ATTORNEY FOR APPELLANT

John A. Izzo Graff & McGovern, L.P.A. 604 East Rich Street Columbus, Ohio 43215

ATTORNEYS FOR APPELLEE

Mike DeWine Ohio Attorney General

BY: Charles Febus Assistant Attorney General Charitable Law Section 150 East Gay Street, 23rd Floor Columbus, Ohio 43215

LARRY A. JONES, SR., J.:

{¶1} This case involves the revocation of plaintiff-appellant Anthony Zingale’s casino gaming employee license, which stemmed from an incident where he failed to pay $1.84 for a Red Bull beverage in the employee dining room of the Horseshoe Casino. Zingale appeals the trial court’s order upholding the decision of defendant-appellee, the Ohio Casino Control Commission (“Commission”), to revoke his license. For the reasons that follow, we reverse the trial court’s decision and remand for a new hearing.

I. Procedural History and Facts

{¶2} In April 2012, the Commission issued Zingale a casino gaming employee license and he was hired by the newly opened Horseshoe Casino in downtown Cleveland. On October 10, 2012, Zingale was working the late shift at the high-limit table area of the casino when he took a break and walked to the employee area of the casino. It is undisputed that Zingale removed a can of Red Bull energy drink from the cooler in the employee dining room and scanned his employee ID to pay $1.84 for the drink. But Zingale then voided the sale and consumed the drink without paying for it. Zingale contends he must have inadvertently voided the sale because he thought he paid for the drink.

{¶3} In a document titled “Performance Documentation” and dated October 11, 2012, Zingale admitted to taking the Red Bull, scanning it, then voiding the sale, claiming that he was running late and “rushing back to the game.”

{¶4} On October 17, 2012, Zingale again met with Horseshoe supervisors and it was at this time he was informed that he was being terminated from employment.

{¶5} On November 13, 2012, Horseshoe Casino notified the Commission that it had terminated Zingale. The Commission investigated the incident and issued a Notice of Opportunity for a Hearing (“Notice”) on November 27, 2012, to let Zingale know that it intended to take administrative action based on the results of its investigation. According to the Notice, the Commission had found that Zingale was “no longer suitable for licensure as a casino gaming employee in this state” based on its findings that Zingale (1) removed a Red Bull beverage from the cooler in the employee dining room and voided the sale in violation of the casino’s employee handbook; (2) was terminated from employment on October 17, 2012; and (3) failed to notify the Commission of his termination in violation of Ohio Adm.Code 3772-8-04(A)(8) and/or (B).

{¶6} Zingale requested an administrative hearing, which took place in January 2013. At the hearing, Hannah Smith, assistant general counsel for the Commission, testified that she conducted the investigation into Zingale’s termination from Horseshoe Casino. As part of her investigation, she contacted the casino’s vice president of human resources and requested documentation about the incident. Smith received the October 11 and October 17 Performance Documentation documents and Zingale’s signed acknowledgment that he had received a copy of the casino’s employee handbook. Smith also received a DVD of the security video, which showed the October 10 incident in detail.

{¶7} Smith testified that Zingale did not notify the agency that he had been terminated from Horseshoe Casino, and “he should have updated the Commission he was no longer employed at the casino and that’s why we issued a Notice of Opportunity for a Hearing.”

{¶8} Mark Latham, who had known and worked with Zingale since the casino opened, testified that Zingale was an honest man, “with integrity,” who was good at his job. Latham stated that Zingale knew how to deal many of the games in the casino and, in order to be asked to work at the high-limit tables Zingale worked at, one has to show that “you have exemplified the best skills with the least amount of mistakes.”

{¶9} Latham testified about an incident in the same employee dining room when he forgot to pay for a bag of potato chips. Latham’s misstep was noticed by a supervisor; Latham went back and paid for the chips and was not disciplined. Latham also knew of other employees who forgot to pay for foodstuffs in the employee dining room but had not been “taken to task regarding a theft.”

{¶10} Latham acknowledged that he had also received the employee handbook but did not know employees were obligated to report a termination from the casino to the Commission and there were no reporting requirements mentioned in the handbook. Latham hoped Zingale would not lose his license over a mistake because he was an excellent dealer and customers really liked him.

{¶11} Zingale testified that he was married, had four children, and went through an extensive background check, series of interviews, and months of training to earn his casino gaming employee license and job at the Horseshoe Casino.

{¶12} Zingale explained that he was at the high-limit tables on October 10, 2012, where dealers feel a lot of pressure because the bets are higher. He remembered one customer from that night who was playing three hands at a time, betting $150 per hand, and “people that play that amount of money know the game and they play fast so your mind is like a calculator * * * focused on getting the payouts right.” According to Zingale, at break time, “you might leave the game, but your mind is still on the game.”

{¶13} Zingale explained that employees received one 20-minute break every hour and 20 minutes. It takes five to eight minutes to walk to the employee dining room with a stop at the restroom. He always brought a small cooler to work with food and drinks. According to Zingale, most of the beverages in the employee dining room were free, but employees had to pay for Red Bull and bottled water. Zingale had another Red Bull in his cooler that night, but he

“was probably saving it for later.”

{¶14} Zingale explained that he took a Red Bull from the cooler, scanned the drink at the self-service checkout, hit a button on the touch screen and then hit another button, explaining, “I think I hit void, I guess, from what I understand.” Zingale knew there were surveillance cameras in the dining room.

{¶15} Zingale was unaware that he failed to pay for the Red Bull until his next shift, when he was called to his supervisor’s office. His supervisors “downplayed” the incident and told him that they had never seen anyone lose his or her job over something so minor. Zingale signed a document titled “Performance Documentation,” where his misconduct was noted. He offered to pay for the Red Bull then and there so he could return to his table and work, but his supervisors declined his offer. He asked twice to see the video of the incident but was not allowed to see it and did not view it until the day of the agency hearing.

{¶16} Zingale entered into evidence his 90-day employee review, which stated he had “expertise” in the speed of dealing of poker derivative games and blackjack. The review noted, “[Zingale] delights guests regularly by being genuinely friendly and having conversations with guests while still maintaining speed and accuracy.”

{¶17} Zingale testified that since receiving his gaming license, he had not been: (1)

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Zingale v. Ohio Casino Control Comm., 2014 Ohio 4937 (Ohio Ct. App. 2014).

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