Zarco v. Book and Ladder, LLC

CourtDistrict Court, D. Kansas
DecidedJune 2, 2025
Docket2:24-cv-02091
StatusUnknown

This text of Zarco v. Book and Ladder, LLC (Zarco v. Book and Ladder, LLC) is published on Counsel Stack Legal Research, covering District Court, D. Kansas primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Zarco v. Book and Ladder, LLC, (D. Kan. 2025).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF KANSAS

BRITTANY ZARCO,

Plaintiff,

v. Case No. 24-2091-JWB

BOOK AND LADDER, LLC,

Defendant.

MEMORANDUM AND ORDER

This matter is before the court on Defendant’s motion for summary judgment. (Doc. 30.) The motion has been fully briefed and is ripe for decision. (Docs. 31, 32.) The motion is GRANTED IN PART and DENIED IN PART for the reasons stated herein. I. Facts The facts set forth herein are material to the issues on summary judgment and are either uncontroverted or viewed in a light most favorable to Plaintiff as the nonmoving party. Defendant Book & Ladder, LLC, is a property management company that manages the Rockland apartment complex (the “property”) in Lawrence, Kansas. Defendant employed Plaintiff at this property as a guest experience associate from July 25, 2022, through March 27, 2023. As a guest experience associate, Plaintiff’s principal objective was to “create an environment that exceeds expectations of current and future guests, vendors and internal team through outreach, marketing, events and leasing efforts.” (Doc. 30-5.) Defendant expected all associates to create and maintain a positive and professional workplace. (Doc. 30-6.) Defendant also maintained a conduct policy which identified certain behaviors as unacceptable and subject to disciplinary action, such as using abusive or threatening language, demonstrating insubordination, and creating conflict with coworkers, supervisors, or guests. (Id. at 1.) This conduct policy states that the company typically follows progressive disciplinary action, where Defendant will usually issue a verbal or written warning prior to termination. However, some instances of misconduct will require immediate termination even for first-time offenses. (Id.) Prior to Plaintiff’s employment, she suffered a retinal detachment in her right eye and

developed cataracts in both eyes. Plaintiff underwent surgery to re-attach her right retina prior to her employment with Defendant and has since regained 98% of vision in her right eye. (Plaintiff’s Depo., Doc. 30-2 at 69:19–25.) Plaintiff testified that her visual impairments did not interfere with her ability to perform her job but that she did need to take breaks from the computer screen and wore blue light glasses. (Id. at 71:20–22; 72:13–20.) When Plaintiff interviewed for the position, she told Guest Accounts Director Kaelan Cameron and Allison Weber about her retinal detachment and that she was looking for more off-screen work. Plaintiff also informed them that she had two upcoming surgeries and that she would need time off for those. (Id. at 73:10–24.) Plaintiff’s supervisors were aware that she needed screen breaks and never gave her any “push back” from

taking those breaks. (Id. 74:9–18.) On October 25, 2022, Plaintiff received a positive performance evaluation that stated that she was exceeding all expectations. (Doc. 30-4.) During Plaintiff’s employment, Emanuel Fowler, a veteran with mental health issues, was a resident at the property. Fowler would regularly come into the leasing office to get coffee and talk to the employees. At times, staff would call the police or a mental health agency due to Fowler’s conduct. At one point, Defendant attempted to ban Fowler from coming into the leasing office but it was unsuccessful. (Lay Depo. at 41:3–13.) Plaintiff’s uncomfortable contacts with Fowler occurred almost every day she worked. He would ask her if she had a boyfriend or husband and if she wanted a boyfriend or a husband. Plaintiff would tell Fowler that he made her uncomfortable and he responded by calling her a bitch. Plaintiff spoke to her managers about her concern, including Allison Weber. Defendant asserts that General Manager Cayce Lay told Plaintiff she could avoid Fowler by retreating into an office regardless of whether any other employees were available to assist Fowler; however, Plaintiff disputes that Lay made this statement. (Docs. 30 at 5–6; 31 at 9–10.) Fowler was ultimately evicted from the property after

Plaintiff’s termination. On January 18, 2023, a resident reported that Nando Mandriquez, a maintenance technician, had come to her apartment on a work order and acted inappropriately. Mandriquez sat on her couch, asked the resident if she had a boyfriend, and asked her for a kiss (referred to as the “J10 incident”). (Doc. 30-14 at 8–9.) Plaintiff drafted a memorandum of record regarding sexual harassment at the property in late January or early February that was emailed to Lay and Matt Peters, Defendant’s Regional Director, on February 12, 2023. (Id.) In that email, Plaintiff reiterated events regarding the J10 incident and also detailed incidents which occurred between Mandriquez and herself. According to Plaintiff, Mandriquez sent her an inappropriate text

message, kissed her neck, and sat on her lap without her permission. The inappropriate text message occurred on September 14, 2022, in which Mandriquez sent her a message that stated “love that nice sweatet [sweater] yesterday hmmm.” (Id. at 7.) Plaintiff did not report the text at that time but did send it to Lay on January 18, 2023. On another occasion in September or October 2022, the technician kissed Plaintiff on the neck after taking out her trash. (Plaintiff’s Depo at 44:7–22.) Plaintiff testified that at the time she had thought he was trying to kiss her cheek and missed and assumed it was part of his culture to do that. (Id.) Plaintiff told Lay about this incident the next day she worked. (Id. at 45:6–15.) Finally, Plaintiff was uncomfortable when Mandriquez sat on her lap in December 2022. Although Plaintiff did not make a report, at least two individuals in management were present when this incident occurred. (Id. at 47:2–10.) According to Defendant’s conduct policy, Defendant will promptly investigate every employee complaint regarding discrimination and harassment. (Doc. 31-4.) After the investigation, Defendant provides the results of the investigation to both the complainant and the

accused. (Id.) However, Plaintiff did not receive any results regarding an investigation into her email complaint. Matt Peters testified that he sent Plaintiff’s email on to Mark Miller, Defendant’s vice president of operations, but that Miller took no further action. (Doc. 31-8 at 3.) Lay also testified that she did not take any action as to Plaintiff’s email except for sending it up to management. (Lay Depo, Doc. 31-3 at 84:1–24.) Lay testified that the only investigation regarding sexual harassment that she performed during her employment with Defendant was with respect to the J10 incident. (Id. at 46:2–21.) According to Lay, she met with Mandriquez after the J10 incident but before receiving Plaintiff’s email complaint. (Lay Depo., Doc. 30-1 at 95:8–13.) In that conversation, she told

Mandriquez that he would have to do sexual harassment training and that this was a final warning. (Id. at 85:12–86:16.) Lay testified that she doesn’t know if the verbal warning was documented in Mandriquez’s employee file. (Id. at 86:20–23.) Plaintiff disputes that this meeting occurred due to a lack of documentation. Defendant uses a Paid Time Off (“PTO”) system for leave and full-time employees with at least 30 days of service are eligible to use PTO. Plaintiff requested PTO in November for her eye surgeries. Plaintiff’s right eye surgery was later rescheduled. Plaintiff sought and received approval for time off for her surgery from March 1 through March 16. (Plaintiff Depo. at 75:6– 16.)1 For the week of March 13, Plaintiff did not come to work and Lay considered her a no- call/no-show for that week. (Lay Depo., Doc. 30-1 at 96:15–97:2.) Lay was not at work during that week but recorded Plaintiff as a no-call/no-show when she came back from her own PTO.

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