Yang v. Government Employees Ins.

146 F.3d 1320, 1998 WL 408875
CourtCourt of Appeals for the Eleventh Circuit
DecidedJuly 22, 1998
Docket97-8432
StatusPublished
Cited by8 cases

This text of 146 F.3d 1320 (Yang v. Government Employees Ins.) is published on Counsel Stack Legal Research, covering Court of Appeals for the Eleventh Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Yang v. Government Employees Ins., 146 F.3d 1320, 1998 WL 408875 (11th Cir. 1998).

Opinion

[PUBLISH]

IN THE UNITED STATES COURT OF APPEALS

FOR THE ELEVENTH CIRCUIT

________________________________ FILED No. 97-8432 U.S. COURT OF APPEALS ________________________________ ELEVENTH CIRCUIT 2/19/03 D.C. Docket No. 1:95-CV-3287-JOF THOMAS K. KAHN CLERK

JAMES S. YANG and CLAIRE G. YANG,

Plaintiffs-Appellants,

versus

GOVERNMENT EMPLOYEES INSURANCE COMPANY,

Defendant-Appellee.

_________________________________________________________________

Appeal from the United States District Court for the Northern District of Georgia _________________________________________________________________

(July 22, 1998)

Before HATCHETT, Chief Judge, and RONEY and CLARK, Senior Circuit Judges.

HATCHETT, Chief Judge:

While investigating an insurance claim, the appellee, Government Employees Insurance

Company (GEICO), obtained information from a credit reporting agency regarding the appellants, James and Claire Yang. The Yangs commenced the present lawsuit alleging that

GEICO violated the Fair Credit Reporting Act (FCRA), 15 U.S.C.A. §§ 1681-1681u (West 1997

& Supp. 1998). The district court granted summary judgment in favor of GEICO, holding that

GEICO’s conduct was not subject to FCRA restrictions because the document GEICO obtained

regarding the Yangs was not a “consumer report.” We reverse.

I. BACKGROUND

In November 1993, James Yang (Yang) was involved in a car accident with a woman

insured under a GEICO insurance policy. The Yangs submitted a bodily injury and property

damage claim to GEICO. Kathleen Smith, a claims adjuster, referred the Yangs’ claim to

GEICO’s Special Investigations Unit (SIU). The SIU examines claims where insurance fraud is

suspected, and other claims that require more detailed investigations into claimants’

backgrounds.

Smith completed an SIU referral form on the Yangs’ claim. This form included a section

marked “REASON FOR REFERRAL,” wherein Smith made the following comments regarding

the need for SIU involvement: (1) Yang owned his own company and worked out of his home;

(2) the Yangs had not been cooperative in settling the property damage claims; (3) Yang was

unemployed, had no health insurance and claimed that he could not afford his medical expenses;

(4) Yang was in the process of buying his own company; and (5) GEICO representatives had not

been able to speak directly with Yang because Claire Yang had intercepted all of his telephone

calls. These circumstances caused Smith to suspect that the Yangs’ insurance claim may be

fraudulent.

Based on Smith’s observations, SIU Manager Jed George sought to verify Yang’s

address, employment and social security number. To this end, George obtained an “Inquiry

2 Activity Report” (IAR) on Yang through a local affiliate of Equifax Credit Information Services,

Inc. (Equifax).1 To access Yang’s IAR, an SIU clerk entered Yang’s full name, current address

and social security number into an SIU computer terminal that was linked to the local Equifax

affiliate. An Equifax computer received this request directly. Then, without human

intervention, the Equifax computer generated Yang’s IAR and transmitted it back to GEICO.

This system is called “ACRO,” which stands for Automated Credit Reporting On-line.

Subscribers receive the IARs directly from Equifax’s data banks. Equifax’s local affiliates act as

intermediaries, handling the billing procedures and answering service-related questions from

subscribers.

IARs are preexisting, non-customized documents containing the subject’s name, recent

addresses, social security number, date of birth and recent employers. IARs also contain a

partially-encoded list of all the entities that have inquired about the subject’s credit history for

the previous two years, such as lending institutions and collection agencies. For instance, any

entity requesting either an IAR or a full credit report would appear on the inquiry activity list.

The purpose of each inquiry, however, cannot be discerned from the IAR on its face. This

information may only be obtained directly from the individual inquirers. The Yangs offered

evidence to suggest that substantial inquiry activity on an individual’s report is a negative factor

in evaluating the individual’s credit risk, especially when the inquiring entities are collection

agencies.

In addition to his name, social security number and date of birth, Yang’s IAR indicated

(1) the year that his social security number was issued; (2) the state that issued his social security

1 Until GEICO prohibited the practice in 1994, the SIU regularly utilized IARs in evaluating insurance claims.

3 number; (3) his three most recent addresses; (4) his nickname; (5) the names of his three most

recent employers, including his job titles for two of the three; and (6) Claire Yang’s full name

and two most recent employers, in addition to her most recent job title. Yang’s IAR also

indicated that five entities had inquired about his credit history within the two years prior to the

date GEICO requested the IAR. From the industry codes assigned to each inquirer, GEICO

could discern that four of the five inquirers were

collection agencies.

In one of its internal reference guides, Equifax describes IARs as “report[s] that contain[]

. . . the consumer’s identification information and a listing of credit inquiries on their file . . . .”

According to the guide, the pattern of activity on a subject’s file can “help determine risk[.]”

The guide also lists “[c]ollection agencies, personal finance companies, [and] financial

institutions” as “potential prospects” for obtaining IARs. Finally, the guide cautions against

improper use of IARs since, in Equifax’s view, they contain information “placing [them] under

the guidelines of the FCRA.” An Equifax representative testified that the company would not

knowingly allow a subscriber, such as GEICO, to obtain IARs to evaluate insurance claims

because that is not one of the permissible uses of “consumer reports” under the FCRA.

In November 1995, the Yangs filed this lawsuit against Equifax, Inc. and GEICO in the

Superior Court of Fulton County, Georgia, contending that GEICO’s use of Yang’s IAR violated

the FCRA. Equifax, Inc. removed the case to the United States District Court for the Northern

District of Georgia.2 In May 1996, GEICO filed a motion for summary judgment. Relying upon

2 In December 1995, the Yangs moved to join Equifax Credit Information Services, Inc., a subsidiary of Equifax, Inc., as an additional defendant in the action. In July 1996, however, the Yangs stipulated to the dismissal of both Equifax, Inc. and Equifax Credit Information Services, Inc.

4 this court’s decision in Hovater v. Equifax, Inc., the district court granted the motion, holding

that Yang’s IAR was not a “consumer report” subject to FCRA restrictions. Hovater v. Equifax,

Inc., 823 F.2d 413 (11th Cir.), cert. denied, 484 U.S. 977 (1987). This appeal followed.

II. ISSUE

The question presented in this appeal is whether the district court properly concluded that

Yang’s IAR, which GEICO used for the sole purpose of evaluating his insurance claim, was not

a “consumer report” within the meaning of the FCRA.3

III. STANDARD OF REVIEW

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