Woodruff v. IDHS

Appellate Court of Illinois·Decided May 11, 2026·No. 1-25-0443·Unpublished

Opinion

2026 IL App (1st) 250443-U

FIRST DIVISION

May 11, 2026

No. 1-25-0443

NOTICE: This order was filed under Supreme Court Rule 23 and is not precedent except in the limited circumstances allowed under Rule 23(e)(1).

IN THE

APPELLATE COURT OF ILLINOIS FIRST JUDICIAL DISTRICT

JACQUELINE WOODRUFF, ) Appeal from the Circuit Court of ) Cook County.

Plaintiff-Appellant, )

)

v. )

) No. 24 CH 03899

ILLINOIS DEPARTMENT OF HUMAN ) SERVICES, )

) Honorable Allen P. Walker, Defendant-Appellee. ) Judge Presiding.

JUSTICE HOWSE delivered the judgment of the court.

Presiding Justice Fitzgerald Smith and Justice Cobbs concurred in the judgment.

ORDER

¶1 Held: We affirm the trial court’s order and confirm the administrative decision rendered by the Illinois Department of Human Services. Plaintiff has failed to demonstrate that the administrative agency clearly erred when it determined that her failure to cooperate with its rules justified a termination of services.

¶2 Plaintiff filed this case for administrative review following an adverse administrative decision by the Illinois Department of Human Services. The Department concluded that plaintiff’s refusal to execute a particular form constituted a failure to cooperate in complying with its service plans and other administrative rules that justified a termination of the services it was providing to plaintiff. Plaintiff appealed the administrative decision to the circuit court. On

administrative review, the circuit court affirmed the Department’s decision. Plaintiff now appeals to this court, and we confirm the Department’s decision and affirm the judgment of the circuit court.

¶3 BACKGROUND

¶4 Plaintiff Jacqueline Woodruff is disabled and she receives various services from defendant, the Illinois Department of Human Services. Plaintiff applied for an environmental modification to her home through services provided by the Department under the Rehabilitation of Persons with Disabilities Act (20 ILCS 2405/0.01 et seq. (West 2024)). The Department granted her request. Plaintiff was approved to receive a stair chairlift and a walk-in bathtub at her residence.

¶5 The Rehabilitation of Persons with Disabilities Act (id.) is designed to “provide for rehabilitation, habilitation and other services to persons with one or more disabilities, their families and the community.” To carry out the purposes of the Act, the Department runs a Home Services Program which includes services such as adult day care, home delivered meals, and the service at issue in this case, environmental modification. 20 ILCS 2405/3(f) (West 2024).

¶6 For the environmental modification program, the Department provides “[s]ervices to physically modify the customer’s home to accommodate the customer’s loss of function in the completion of his/her Activities of Daily Living.” 89 Ill. Adm. Code § 686.600. The Department bears some or all of the cost of the environmental modifications, depending on the recipient’s ability to pay. 20 ILCS 2405/3(f) (West 2024). However, there is a $25,000 limit on the modifications for a five-year period. 89 Ill. Adm. Code § 686.605(c). The Department requires all providers of construction services to carry $500,000 in liability insurance, maintain

appropriate contractor licenses, and obtain all necessary building permits, among other requirements. 89 Ill. Adm. Code § 686.608.

¶7 In March 2022, a company named Lifeway Mobility was approved to perform work on plaintiff’s home. After the work was done, a representative of the Department inspected the home and determined the contractor had not adequately completed the work, with the Department recognizing that the work was “substandard.” The Department solicited bids from new contractors to perform the remedial work. A new contractor, Access Elevator, was selected. The Department approved a one-time exception to the $25,000 cap on the cost of services to cover the cost of completing the work which would raise the price of the modifications to $36,622.

¶8 The Department informed plaintiff that it would require her to execute a form called an Environmental Modification Statement of Responsibility before the remediation work could begin. The form explains the responsibilities of the various parties including the Department, the selected contractor, and the recipient of the services. The form states that it constitutes an agreement between the contractor and the recipient of the services and, as a result, any dispute that arises between the contractor and the recipient shall be resolved between them, without the Department’s involvement. The form concludes by stating that “[f]ailure to agree to the Statement shall render the Environmental Modification null and void.”

¶9 Over the course of a ten-month period, plaintiff and Department employees had several meetings and exchanged many emails and phone calls to persuade plaintiff to execute the Statement of Responsibility. But plaintiff refused to execute the document. The communications included the director of the Home Services Program, advocates from the long-term care ombudsman, plaintiff’s rehabilitation counselor, and employees from Access Elevator. The

Department offered to modify the Statement of Responsibility to indicate that the Department would remain involved in the project “in extraordinary circumstances as those presented here.”

¶ 10 During the period of trying to convince plaintiff that signing the Statement of Responsibility was in her best interest, plaintiff raised concerns to the Department about whether the subcontractors Access Elevator would be using would have the proper licenses. The Department reminded plaintiff that it had requirements that the providers were properly licensed and that the representative from Access Elevator had assured all parties that all contractors would be properly licensed. Access Elevator also sent plaintiff copies of its contractor’s licenses such as its plumbing and elevator licenses from state and local entities and its general contractor’s license from the City of Chicago. Plaintiff was unpersuaded. Plaintiff pointed out that the administrative regulation requires all contractors to “meet the approval of the customer” and the Department (citing 89 Ill. Adm. Code § 686.608(a)) and there was nothing in applicable administrative regulations that required her to sign a Statement of Responsibility before the work began.

¶ 11 Plaintiff provided the Department with the names of contractors she wanted to perform the work. The Department explained that, if plaintiff rejected Access Elevator, it would be required to re-open the bidding for the project. The Department informed plaintiff that the contractors she had suggested for the project could bid for the work so long as they met the requirements to qualify as set forth in the administrative regulation. The Department, however, also informed plaintiff that regardless of who was selected to perform the work, it would require her to execute the Statement of Responsibility before any work could begin.

¶ 12 On September 23, 2023, following nearly a year of discussions about how the parties could go forward with beginning the remediation work, the Department sent plaintiff a lengthy

letter concerning the project. The Department recapped what had transpired with the project and with its communications with plaintiff before advising plaintiff that she had two options for moving forward. One, plaintiff could agree to work with Access Elevator and sign the Statement of Responsibility with the modification it had offered to her, or two, plaintiff could reject Access Elevator as a provider and the bidding process could be restarted where she could sign a new Statement of Responsibility with the contractor that was subsequently awarded the project.

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