Wilder v. Johns Hopkins Health System Corp.

CourtDistrict Court, D. Maryland
DecidedSeptember 29, 2020
Docket1:19-cv-02660
StatusUnknown

This text of Wilder v. Johns Hopkins Health System Corp. (Wilder v. Johns Hopkins Health System Corp.) is published on Counsel Stack Legal Research, covering District Court, D. Maryland primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Wilder v. Johns Hopkins Health System Corp., (D. Md. 2020).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF MARYLAND

ARLENE WILDER, et al., *

Plaintiffs, *

v. * Civil Action No. GLR-19-2660

JOHNS HOPKINS HEALTH * SYSTEM CORP., et al., * Defendants. ***** MEMORANDUM OPINION

THIS MATTER is before the Court upon Defendants Johns Hopkins Health System Corporation, Howard County General Hospital, Inc., and Digna Pearson’s (collectively, “Hospital Defendants”) Motion to Dismiss or, in the Alternative, for Summary Judgment (ECF No. 2) and Defendants Sodexo, Inc., Marlon Bivens, Patrice Hanson, and Steve Westgreen’s1 (collectively, “Sodexo Defendants”) Motion to Dismiss or, in the Alternative, for Summary Judgment (ECF No. 8). The Motions are ripe for disposition, and no hearing is necessary. See Local Rule 105.6 (D.Md. 2018). For the reasons outlined below, the Motions will be denied and this case will be remanded to state court. I. BACKGROUND2 At all times relevant to their Complaint, Plaintiffs Arlene Wilder, Nerlie Desmesyeux, Alicia Thompson, Gina Twine, Jessica Alonge, Donica Crofton, and Beatrice

1 The Court will direct the Clerk to correct the docket to reflect the correct spelling of Defendant Steve Westgreen’s name. 2 Unless otherwise noted, the Court takes the following facts from Plaintiffs’ Complaint and accepts them as true. George3 were employed as dietary aides at Howard County General Hospital (“HCGH”). (Compl. ¶ 26, ECF No. 3). As dietary aides, Plaintiffs were responsible for answering the phones in the call center (the “Dietary Call Center”),4 taking meal orders for patients, and

ensuring that patients adhered to any dietary restrictions imposed as a result of their health conditions. (Id. ¶ 27). There was often more than one aide present in the Dietary Call Center at any given time. (Id. ¶ 30). When the aides were not attending to calls or patients’ dietary concerns, they would often discuss private and confidential matters with one another. (Id.). On

multiple occasions, Plaintiffs discussed their own personal health concerns, the health concerns and complications of their immediate family members, and other personal information while they were present in the Dietary Call Center. (Id. ¶ 31). Plaintiffs “divulged [this information] in confidence” and engaged in these discussions “with the understanding that only the people physically present in the room would be privy to the

conversations.” (Id. ¶¶ 30, 31). In July and August 2016, several events occurred that raised Plaintiffs’ suspicions that someone might be recording their conversations in the Dietary Call Center without their consent. (Id. ¶ 32). For instance, on one occasion, after seeing that Plaintiff Nerlie

3 Howard County General Hospital states that it has no record of employing an individual named Beatrice George. (Hospital Defs.’ Mot. Dismiss Alt. Summ. J. [“Hospital Defs.’ Mot.”] Ex. 1 [“Oravec Aff.”] ¶ 10, ECF No. 2-2). 4 Throughout their Complaint, Plaintiffs refer to conversations taking place in the “dietary office,” the “call center,” and the “dietary health office.” The Court assumes these phrases refer to the same room, which the Court will refer to as the “Dietary Call Center” for consistency. Desmesyeux was in possession of medication, Defendant Marlon Bivens, an employee of Defendant Johns Hopkins Health System Corporation (“JHHSC”),5 told her that she “better go ahead and take those.” (Id. ¶¶ 17, 72). When Desmesyeux told Bivens “he didn’t know

what she was taking,” Bivens responded, “Yes I do; birth control pills.” (Id.). According to Desmesyeux, there was no reason for Bivens to know that she was on birth control unless he overheard a conversation she had in the Dietary Call Center. (Id.). Additionally, in July or early August 2016, Plaintiff Alicia Thompson was discussing her son’s health complications with Plaintiff Arlene Wilder in the Dietary Call

Center when Bivens came to the door and “told them to be careful because even when they are not on the phone, ‘they’ can hear everything that is being said.” (Id. ¶ 83). On another occasion, Bivens told Wilder and Thompson “to remember that ‘they’ can hear them.” (Id. ¶ 84). At the time, Thompson understood “they” to mean those in the management office, which was adjacent to the Dietary Call Center. (Id. ¶ 83). Bivens later asked Thompson

“how the weekend trip with her husband went,” even though Thompson had not told Bivens about the trip. (Id. ¶ 85). Thompson had, however, told another dietary aide about the trip a few weeks prior. (Id.). In addition, Wilder’s son was undergoing treatment for end-stage cancer throughout 2016, which often required Wilder to “provide information to his physicians regarding his

health and medical status” over the phone while she was present in the Dietary Call Center. (Id. ¶ 39). On occasion, Wilder had also discussed her son’s condition with another aide in

5 Hospital Defendants assert that Bivens is and was at the times relevant to the Complaint an employee of Sodexo, not JHHSC. (Oravec Aff. ¶ 10). the Dietary Call Center. (Id. ¶ 43). However, Wilder had not discussed her son’s condition with Bivens, nor had she discussed her son’s health in any area where Bivens could have overheard. (Id. ¶ 42). Yet in July or early August 2016, Bivens approached Wilder and

inquired about her son’s health. (Id. ¶ 41). Bivens also asked Wilder about a kidney stone removal surgery she had undergone, which Wilder had discussed with her fellow dietary aides but not with Bivens. (Id. ¶¶ 44, 45). When Wilder asked Bivens how he knew this information, Bivens responded, “We know all of y’alls business.” (Id. ¶ 45). Then, in early August 2016, Defendant Amanda Hillesland, a manager for

Defendant Sodexo, Inc. (“Sodexo”), entered the Dietary Call Center and told Wilder that she wanted to discuss a patient’s complaint about her. (Id. ¶ 48). Hillesland told Wilder that management had listened to an audio recording of the conversation between Wilder and the patient that was the subject of the complaint. (Id.). Wilder responded that she had not known she was being taped and asked Hillesland why the conversations were being

recorded. (Id. ¶ 49). Hillesland then “shook her head, put her finger to her mouth[,] and whispered that they needed to leave the [Dietary Call Center] to have this conversation” because “the microphones are very sensitive and will pick up everything that is said in the room.” (Id.). Wilder subsequently informed Desmesyeux that the Dietary Call Center was being recorded. (Id. ¶ 62).

On August 12, 2016, at the request of Wilder and other dietary aides, an “emergency meeting” was held to address the recording that was taking place in the Dietary Call Center. (Id. ¶¶ 33, 50). At the meeting, Plaintiffs were “definitively told that they had been recorded” while in the Dietary Call Center. (Id.).6 On August 15, 2016, Wilder noticed a sign posted on the door of the Dietary Call

Center stating that phone calls were being recorded. (Id. ¶ 51). The sign did not specify whether conversations held in the Dietary Call Center itself, as opposed to conversations over the call center telephones, would be recorded. (Id.). Additionally, a notice indicating that the phone lines were being recorded was also taped on a computer monitor in the Dietary Call Center. (Id. ¶¶ 34, 65). Once again, this notice did not specify whether the

room itself was subject to audio recording. (Id. ¶ 65). A few weeks later, Hillesland provided the dietary aides with a recorded audio message to play at the beginning of calls with patients to let them know that the calls were being recorded for quality assurance purposes. (Id. ¶ 52). On June 28, 2019, Plaintiffs Arlene Wilder, Nerlie Desmesyeux, Alicia Thompson,

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