Ward v. Patient Access Network Foundation

CourtDistrict Court, E.D. Virginia
DecidedJanuary 15, 2025
Docket1:24-cv-00586
StatusUnknown

This text of Ward v. Patient Access Network Foundation (Ward v. Patient Access Network Foundation) is published on Counsel Stack Legal Research, covering District Court, E.D. Virginia primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Ward v. Patient Access Network Foundation, (E.D. Va. 2025).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF VIRGINIA Alexandria Division ANTHONY WARD, ) Plaintiff, v. Civil Action No. 1:24-cv-586 (RDA/WEF) PATIENT ACCESS NETWORK FOUNDATION, ) Defendant. a)

MEMORANDUM OPINION AND ORDER This matter comes before the Court on Defendant Patient Access Network Foundation’s Partial Motion to Dismiss. Dkt. 19. This Court has dispensed with oral argument as it would not aid in the decisional process. See Fed. R. Civ. P. 78(b); Local Civil Rule 7(J). This matter has been fully briefed and is now ripe for disposition. Considering the Motion together with Defendant’s Memorandum in Support (Dkt. 20), Plaintiff's Opposition Brief (Dkt. 24), and Defendant’s Reply Brief (Dkt. 25), this Court will GRANT-IN-PART and DENY-IN-PART the Motion for the reasons that follow. I. BACKGROUND A. Factual Background! Plaintiff is an African American man “with dark skin.” Dkt. 10 99 8-9. Plaintiff was employed by CareMetx, LLC, a contractor for Defendant, as a Quality Assurance Auditor

' For purposes of considering the instant Motion to Dismiss, the Court accepts all facts contained within the Amended Complaint as true, as it must at the motion-to-dismiss stage. Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009); Bell Atl. Corp. v. Twombly, 550 U.S. 544, 555 (2007).

servicing Defendant. Jd. J 13. Plaintiffs responsibilities included quality assurance, training new hires, and reporting on client interactions. /d. | 14. In November 2019, Plaintiff filed a Charge of Discrimination with the Equal Employment Opportunity Commission (the “EEOC”) alleging that CareMetx discriminated against him on the basis of race, color, and sex. /d. ¥ 15 (the “2019 Charge”). That charge ultimately settled. Jd. In particular, the 2019 Charge alleged that Robin Charity and Richard Citrenbaum discriminated against Plaintiff when they hired a White, woman of Hispanic ethnicity for a position for which Plaintiff had applied. Jd. §§ 15-16. In April 2021, Defendant acquired CareMetx staff. Jd. 4 18. The only change to Plaintiffs position with respect to the acquisition was that Plaintiff transitioned from remote work once or twice a week to being “almost entirely remote.” Jd. 419. Plaintiff's direct supervisor was Charity, an African American woman. Id, 922. Charity’s supervisor was Citrenbaum, a Caucasian male who was the Vice President of Operations. Jd. □□□ Plaintiff alleges that he understood that Citrenbaum harbored a “personal dislike” for Plaintiff. Id. 27. Charity would frequently inform Plaintiff that Citrenbaum “did not like him.” Jd. § 28. Plaintiff asserts, “[u]pon information and belief, Mr. Citrenbaum did not like Mr. Ward on account of his color (black), race (African-American), and sex (male), all of which Mr. Citrenbaum was aware of from the onset of Mr. Ward’s employment.” Jd. § 29. Plaintiff further alleges, “[u]pon information and belief, Mr. Citrenbaum did not like Mr. Ward on account of his prior filing with the EEOC regarding allegations of color (and race) discrimination.” Jd. q 30. Citrenbaum required Plaintiffs team to meet a requirement to ensure that call center agents received “at least 90% scores to qualify for their yearly bonus.” Jd. | 33. Plaintiff alleges, “[u]pon information and belief, that Mr. Citrenbaum imposed this requirement on Mr. Ward’s team

because Mr. Ward was on it.” Id. § 34. In response to Plaintiff raising concerns regarding Citrenbaum, Charity said, “you know how white people are” and told Plaintiff that “you can’t have them thinking you’re smarter than them.” Jd. 7 39. On one occasion, Plaintiff called Citrenbaum by his first name — Richard — and was informed that Plaintiff should call him “Rich” on account of his Jewish heritage. Id. 940. On one occasion, Charity told Plaintiff that Citrenbaum favored her “because she was light-skinned” and because “she knew how to get along with white people and Jewish people.” Jd. 41. On multiple occasions, Citrenbaum would tell Plaintiff to smile more, and on one occasion told Plaintiff that he did not like Plaintiff's “dark tone.” Jd. 43. Charity warned Plaintiff, “as a black man, you have to be careful.” Jd. 45. When Plaintiff asked Charity why Citrenbaum may not like him, she responded by pointing to her skin, indicating that it was due to Plaintiff’s skin color. Jd. J] 46- 47. In 2023, Plaintiff was assigned to train two new hires who were both white women. Id. 41 48-49. Plaintiff alleges, “[u]pon information and belief, these two new hires were brought in and quickly promoted on account of Mr. Citrenbaum’s prejudices.” Jd. 51. On April 24, 2023, Brandon Budoo, an African American male Operations Supervisor, wrote Plaintiff that he was “sick” of him. /d. 9 52. On May 8, 2023, Jeanine Jones, the African American female Vice President of Human Resources and Training, told Charity that she did not like Plaintiff using the word “backside” during the training and that she did not like that he did not have his camera on. 453. Ata training session that same day, Gregory Perkins, an African American male Training Specialist, stated “We know Anthony is intimidating.” Jd. J 54. On May 10, 2023, Charity informed Plaintiff that Jones wanted her to give Plaintiff a “Memo of Conversation.” Jd. § 57. Plaintiff asked Charity not to write a Memo of Conversation

and asserted that this conduct was reminiscent of the conduct that spurred his 2019 Charge. Id. 459. Plaintiff then followed up with Human Resources to request company policies regarding Memos of Conversation. Jd. ] 60. The company policy provides that, upon becoming aware of an incident, a manager has one to three days to converse with the employee and then must submit a Memo of Conversation within five days. Id. 761. Jones declined to meet with Plaintiff so Plaintiff emailed Jones that he would meet with Charity instead. 7 62. On May 15, 2023, Plaintiff spoke with Charity. /d 63. Plaintiff reiterated that “[t]his feels like everything that was being done to me before.” Jd. J 64. Charity apparently responded by laughing: “I know, I know... LAWSUIT!!!” Jd 965. Charity further stated that Plaintiff should “not go down that path.” Jd. § 66. Charity also reminded Plaintiff that Citrenbaum did not like Plaintiff. Jd. § 67. Charity assured Plaintiff that she would not write a Memo of Conversation, but then, on May 16, 2023, Plaintiff received a Memo of Conversation. Id. Jf 71-72. Plaintiff declined to sign the Memo of Conversation. Jd. J 73. On May 17, 2023, Jones emailed Plaintiff alleging that Plaintiff declined to meet with her on May 10, 2023. Id. 974. That same day, Plaintiff submitted an inquiry to the EEOC. Id. 475. On May 18, 2023, Plaintiff's coworkers were instructed, by an unidentified person, not to respond to Plaintiff in chats or emails. /d. 76. On May 19, 2023, a meeting was held between Plaintiff, Charity, Jones, and Citrenbaum. Id. 4 77. There, Plaintiff was asked why he declined to sign the Memo of Conversation and Plaintiff responded that he was not obligated to sign. Jd. J] 78-79. Jones also stated that “Charity claimed that Mr. Ward said he would have the company cut a check per the hostile work environment.” Jd. § 80. Jones then said that, if Plaintiff went to the EEOC, Plaintiff would be

terminated. Id. 81. Thereafter, Jones told Plaintiff to sign the Memo of Conversation four more times. Id. 84. On May 20, 2023, Plaintiff received a written warning for not attending an optional meeting. Jd. 4 85. In response, Plaintiff informed Charity that the meeting was not mandatory. Jd, 4 86. Plaintiff stated that she had to put something down and that Plaintiff was being targeted. Id. 487.

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Bluebook (online)
Ward v. Patient Access Network Foundation, Counsel Stack Legal Research, https://law.counselstack.com/opinion/ward-v-patient-access-network-foundation-vaed-2025.