Wa State Nurses Assoc, Resps V. Multicare Health System, App

Court of Appeals of Washington·Decided September 18, 2023·No. 84660-4·Published

Opinion

IN THE COURT OF APPEALS OF THE STATE OF WASHINGTON

WASHINGTON STATE NURSES No. 84660-4-I ASSOCIATION, UFCW 3000 and SEIU HEALTHCARE 1199NW on DIVISION ONE behalf of certain of the employees they represent, PUBLISHED OPINION

Respondent,

v.

MULTICARE HEALTH SYSTEM, Appellant.

DÍAZ, J. — After a hack of its payroll system, MultiCare Health System (MultiCare) implemented a “business continuity plan,” which resulted in overpaying some of its employees. MultiCare sought to recover those overpayments pursuant to WAC 296-126-030, which permits an employer unilaterally to recoup overpayments if the overpayments were “infrequent” and “inadvertent.” The Unions representing MultiCare’s employees sued, claiming MultiCare violated that regulation, and the trial court granted summary judgment in their favor. We reverse because there are genuine issues of material fact as to whether the overpayments were “infrequent” and “inadvertent” in at least one sense of each of those defined terms. We further hold that federal law does not preempt the Unions’ claims, nor

are the Unions estopped by positions they took in prior proceedings. We, thus, remand this matter to the trial court for further proceedings.

I. FACTS

A. Factual background MultiCare is a not-for-profit health care system operating several health care facilities throughout Washington. MultiCare has approximately 20,000 employees. Many of MultiCare’s employees are unionized. 1 During the time in question, MultiCare utilized a payroll system from Ultimate Kronos Group, Inc. (Kronos), which integrates an employee’s claimed hours of work with MultiCare’s payroll process. The Kronos system calculates a given employee’s pay based on the hours the employee claims (and their supervisor confirms) they worked, and the applicable rate of pay. Using Kronos’ data, MultiCare issued payments to approximately 19,500 employees on a bi-weekly basis.

On December 12, 2021, Kronos was subject to a criminal ransomware attack. 2 For eight weeks, Kronos was inoperable. Kronos’ inoperability meant that MultiCare was unable to calculate the hours its employees worked or rate of pay in the manner it had previously.

In response, while Kronos was inaccessible, MultiCare continued to pay its

1 MultiCare employees are represented by Washington State Nurses Association,

Service Employees International Union Local No. 1199NW, and United Food and Commercial Workers Local No. 3000. For simplicity’s sake, we refer to them as the “Unions” throughout this opinion. 2 MultiCare did not discuss the specific nature of the ransomware attack except

that it rendered Kronos inoperable. Generally, a ransomware attack involves “malware that requires the victim to pay a ransom to access encrypted files.” MERRIAM-W EBSTER ONLINE DICTIONARY, https://www.merriam- webster.com/dictionary/ransomware (last visited Aug. 28, 2023).

employees, not based on the hours they claimed they worked, but generally based upon what they earned in the previous pay period immediately before Kronos was attacked. Specifically, MultiCare’s “business continuity plan” consisted, first, of paying employees an amount equal to the gross pay (minus one-time payments and taxes) they received on the last paycheck before the Kronos outage. That pay period covered November 21 to December 4, 2021, and included the Thanksgiving holiday. An employee attested that “MultiCare expected that, by this method, each employee would either receive the correct payment, be overpaid, or be underpaid.” MultiCare implemented this system for four (4) two-week pay periods, namely, between December 5, 2021 and January 29, 2022.

As a second part of its business continuity plan, MultiCare directed employees temporarily to enter their time in a different program (TimeStamp). MultiCare advised its employees that, when Kronos was back online, MultiCare would “true-up” (or “reconcile”) an employee’s pay by comparing the time logged in TimeStamp and how much an employee had already been paid. It stated, “it is possible that some staff may receive more or less pay as an advance than they are actually owed during downtime. . . . This means that [a hypothetical employee’s future] paycheck(s) will be lower [or higher] to account for the fact that he received more pay than what was owed to him during downtime.” MultiCare communicated a similar message to its employees several times during the Kronos outage.

In late January 2022, after Kronos became usable again, MultiCare began its “true-up” process. Where an employee was owed funds, MultiCare paid the

employee the balance owed between February 8 and 14, 2022. And on February 17, 2022, MultiCare emailed employees who had been overpaid, notifying them that they had been overpaid and how it would recoup the overpayments. MultiCare indicated it would deduct amounts from subsequent paychecks until the overpayments were recovered, starting on March 18, 2022. 3 The three unions representing MultiCare employees sought to bargain the effects of the implementation of the true-up or “adjustment” process. MultiCare contended (at that time) that state law required it to begin recouping the overpayments by March 18, 2022, i.e., within 90 days of its discovery. By that date, MultiCare made its first deduction from employee paychecks to recoup the overpayments resulting from the Kronos outage. B. Subsequent procedure The Unions filed unfair labor practice charges (ULP) with the National Labor Relations Board (NLRB), and also sought a Temporary Restraining Order in King County Superior Court. 4 The Unions sought injunctive and declaratory relief, in part for the court to declare MultiCare violated WAC 296-126-030. MultiCare

3 Employees owing $500 or less would have the entire amount deducted from their

March 18 paycheck. For those owing more than $500, MultiCare planned to withhold up to 25 percent of the overpayment amount from each subsequent paycheck until the balance was paid. Id. Later, MultiCare offered to withhold as low as 10 percent of the total overpayment from a given paycheck. As explained further below, for purposes of this appeal, specific questions about MultiCare’s calculation of individual employee’s paychecks (e.g., whether, how much, or how frequently it made overpayments) are unrelated to the issue of whether MultiCare complied with, or may avail itself of, WAC 296-126-030. Thus, we do not examine such details further. 4 At the time of briefing, the NLRB had not acted upon the Unions’ ULPs. As will

be explained further, below, this matter is distinct from and unaffected by any NLRB decision regardless.

removed the action to the U.S. District Court for the Western District of Washington, arguing the Unions’ claims were preempted by federal law.

The U.S. District Court disagreed and granted the Union’s request to remand the case back to superior court on the sole question of whether MultiCare’s adjustments complied with WAC 296-126-030.

Upon remand, in the King County Superior Court, MultiCare and the Unions filed cross-motions for summary judgment. The trial court granted the Unions’ motion for summary judgment and denied that of MultiCare, finding:

Inadvertent and infrequent has to mean something other than systematically paying thousands of employees on a regular basis . .

. they can’t simply use the adjustment mechanism that exists in the regulation with -- on this kind of a scale because it’s not inadvertent and it’s not infrequent. It doesn’t meet the definitions of those terms as set forth in the regulation.

MultiCare timely appeals.

II. ANALYSIS

A. Motion for summary judgment 1. Law a. Standard of Review

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