Viola S. Jones v. Frank Bisignano, Commissioner of Social Security

CourtDistrict Court, N.D. Alabama
DecidedFebruary 3, 2026
Docket1:23-cv-01756
StatusUnknown

This text of Viola S. Jones v. Frank Bisignano, Commissioner of Social Security (Viola S. Jones v. Frank Bisignano, Commissioner of Social Security) is published on Counsel Stack Legal Research, covering District Court, N.D. Alabama primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Viola S. Jones v. Frank Bisignano, Commissioner of Social Security, (N.D. Ala. 2026).

Opinion

UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF ALABAMA EASTERN DIVISION

VIOLA S. JONES, } } Plaintiff, } } v. } Case No.: 1:23-cv-01756-RDP } FRANK BISIGNANO, COMMISSIONER } OF SOCIAL SECURITY,1 } } Defendant. }

MEMORANDUM OPINION Before the court is Defendant Frank Bisignano’s Motion for Summary Judgment. (Doc. # 36). The Motion has been fully briefed. (Docs. # 36, 44, 48). After careful review, and for the reasons discussed below, the Motion is due to be granted. I. Background2 Plaintiff Viola Jones (“Plaintiff”) was hired by the Social Security Administration (“SSA”) in March 2015 as a “Schedule A” full-time Customer Services Representative at the Birmingham Downtown Field SSA Office. (Docs. # 35-1 at 12:10-12; # 35-2 at 40-41). As a Grade 7, Step 1 employee, Plaintiff’s starting salary was $39,570.00. (Doc. # 35-2 at 40-41). From her hiring in March 2015 through December 2015, Plaintiff used a total of 126.75 hours of unpaid leave. (Doc. # 35-6 ¶ 15). This included 95.50 hours of general leave without pay

1 On May 7, 2025, Frank Bisignano became the Commissioner of the Social Security Administration. Pursuant to Federal Rule of Civil Procedure 25(d), the court substitutes Commissioner Bisignano as the defendant in the action. See Fed R. Civ. P. 25(d) (Although the public officer’s “successor is automatically substituted as a party when the predecessor no longer holds office, the “court may order substitution at any time . . . .”).

2 The facts set out in this opinion are gleaned from the parties’ submissions and the court’s own examination of the evidentiary record. All reasonable doubts about the facts have been resolved in favor of the nonmoving party. See Info. Sys. & Networks Corp. v. City of Atlanta, 281 F.3d 1220, 1224 (11th Cir. 2002). These are the “facts” for summary judgment purposes only. They may not be the actual facts that could be established through live testimony at trial. See Cox v. Adm’r U.S. Steel & Carnegie Pension Fund, 17 F.3d 1386, 1400 (11th Cir. 1994). (“LWOP”) and 31.25 hours of LWOP under the Family and Medical Leave Act (“FMLA”).3 (Id.). By the end of 2016, Plaintiff had taken 9 hours of advanced annual leave and 11.75 hours of advanced sick leave and had used 416 hours of general LWOP.4 (Id. ¶¶ 16-17). In 2017, Plaintiff’s annual within-grade increase (“WIGI”) was delayed due to excessive leave without pay. (Id. ¶ 18). By the end of 2017, Plaintiff had taken 25.25 hours of advanced sick

leave and a total of 329.50 hours of unpaid leave, consisting of 147.50 hours of general LWOP and 182 hours of LWOP under the Family and Medical Leave Act (“FMLA”). (Id. ¶¶ 19-20). In 2018, Plaintiff’s WIGI was again delayed due to excessive leave without pay. (Id. ¶ 22). In 2018, Plaintiff requested a hardship transfer to the Talladega Field SSA Office due to her mother’s illness. (Doc. # 35-1 at 12:13-15:10). SSA approved her request, and Plaintiff moved to the Talladega Field SSA Office in 2019. (Id.). Plaintiff’s direct supervisor in the Talladega Field SSA Office was Carolyn Rowls. (Id. at 64:11-14). By the end of 2018, Plaintiff had taken 67.5 hours of advanced sick leave and a total of 487.50 hours of unpaid leave, consisting of 303.50 hours of general LWOP and 184 hours of LWOP under the FMLA. (Doc. # 35-6 at ¶¶ 23-24). By

the end of 2019, Plaintiff had taken 48.75 hours of advanced sick leave and 208 hours of general LWOP. (Id. ¶¶ 25-26). In November 2020, Plaintiff had knee replacement surgery. (Doc. #35-1 at 33:24-34:2). Before her surgery, Plaintiff had not taken any LWOP in 2020. (Doc. # 35-6 ¶ 29). Plaintiff applied for FMLA leave for her knee replacement, and Plaintiff’s doctor estimated that she would be unable to work from November 18, 2020 until February 18, 2021. (Doc. # 35-1 at 38:8-16; # 35-6

3 The court notes that FMLA leave is only available to eligible employees who have “completed at least 12 months of service as an employee . . . of the Government of the United States.” 5 U.S.C. § 6381. However, SSA policy allows employees to use FMLA paid leave “when the employee has accrued paid leave of any kind.” (Doc. # 35-6 ¶ 13).

4 Advanced leave permits employees to receive pay for time off even when they have not yet accrued sufficient leave, provided they later repay the advanced time. (See Doc. # 35-1 at 54:6-24; 35-6 ¶ 12). ¶ 27; # 35-7 at 3). By the end of 2020, Plaintiff had taken 7.27 hours of advanced sick leave and 194 hours of LWOP under the FMLA. (Doc. # 35-6 ¶ 30-31). And between November 18, 2020 and February 18, 2021, Plaintiff used 394 hours of LWOP under the FMLA. (Id. ¶ 32). In January 2021, Plaintiff inquired into the Federal Employees Retirement System Disability Retirement program at her doctor’s recommendation. (Doc. # 35-1 at 74:12-21; # 35-

3). Plaintiff applied for disability benefits through SSA but “couldn’t go any further” in the process because she did not have a denial letter, which was only available for those working 80 hours per pay period. (Doc. # 35-1 at 77:11-78:9). On February 18, 2021, Plaintiff’s doctor estimated that Plaintiff would remain unable to work until March 15, 2021. (Doc. # 35-6 ¶ 34). But by March 9, 2021, Plaintiff had used all 480 hours of leave permitted by the FMLA. (Id. ¶ 35). In a doctor’s note dated March 9, 2021, Plaintiff’s doctor indicated that Plaintiff was cleared to return to work on March 15, 2021. (Doc. # 35-15). When SSA received the note on March 11, 2021, Plaintiff and Rowls, her supervisor, had a conversation about Plaintiff returning

to work on March 15. (Doc. # 35-1 at 67:1-5). During the conversation, Rowls told Plaintiff that her computer needed to be rebooted and updated at the field office before Plaintiff could resume working. (Id. at 69:1-25). Plaintiff took her computer to the office to be updated. (Id. 69:1-70:7). The Talladega Field Office later received another doctor’s note dated March 11, 2021 from a different provider explaining that Plaintiff “continues to take narcotic pain medication, muscle relaxants, and medication for neuropathy, which makes her drowsy. [Plaintiff] is restricted from working while taking the above medications.” (Doc. # 35-16). After receiving this note, Rowls’s supervisor told Rowls that Plaintiff was not in a condition to return to work. (Doc. # 35-1 at 70:15- 71:7). On April 23, 2021, Rowls sent Plaintiff a “Notice to Return to Duty.” (Doc. # 35-9). The Notice stated that Plaintiff was “directed to return to work on a regular and continuing basis no later than May 12, 2021.” (Id. at 1). The Notice provided that Plaintiff’s “[f]ailure to do so will result in the agency taking appropriate actions up to and including removal from Federal Service.” (Id. at 2).

On May 7, 2021, Plaintiff submitted a request for a Reasonable Accommodation (“RA”) to transfer back to the Birmingham Downtown Field SSA Office. (Doc. # 40-4 at 32). On May 11, 2021, Rowls sent Plaintiff a memorandum on behalf of SSA explaining that additional medical documentation was required to show how Plaintiff’s conditions related to her accommodation request. (Id.). The memorandum set a submission deadline of June 10, 2021. (Id. at 33). On May 13, 2021, Rowls’s supervisor, acting on Rowls’s behalf, sent Plaintiff an amended request for supporting medical documentation, and extended the deadline to June 12, 2021. (Id. at 36-37). On July 12, 2021, Rowls sent Plaintiff another memorandum stating that her RA request remained pending. (Doc. # 40-5 at 7). The memorandum explained that, based on the medical

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Viola S. Jones v. Frank Bisignano, Commissioner of Social Security, Counsel Stack Legal Research, https://law.counselstack.com/opinion/viola-s-jones-v-frank-bisignano-commissioner-of-social-security-alnd-2026.