Vaughn v. Solera Holdings LLC

District Court, N.D. Texas·Decided May 12, 2025·No. 3:23-cv-02612·Unknown

Opinion

IN THE UNITED STATES DISTRICT COURT NORTHERN DISTRICT OF TEXAS DALLAS DIVISION

WISDOM VAUGHN, § § Plaintiff, § § v. § Civil Action No. 3:23-CV-02612-N § SOLERA HOLDINGS, LLC, et al., § § Defendants. §

MEMORANDUM OPINION AND ORDER

This Order addresses Defendants Solera Holdings, LLC (“Solera”) and Spireon, Inc.’s (“Spireon”) motion for summary judgment [35]. Because Defendants have shown that there is no genuine dispute as to any material fact and that they are entitled to judgment as a matter of law, the Court grants the motion. I. ORIGINS OF THE DISPUTE This is an employment discrimination case arising from Plaintiff Wisdom Vaughn’s employment at Spireon, which was later acquired by Solera. Vaughn is African American, female, and a lesbian and brings race and sex discrimination and retaliation claims under Title VII of the Civil Rights Act of 1964, 42 U.S.C. § 2000e et seq., and 42 U.S.C. § 1981. Pl.’s Compl. ¶¶ 32–42 [1]. Vaughn initially worked with Spireon as an independent contractor from 2016 to 2018, then joined Spireon as an IT Specialist in the Dallas office from 2018 to 2021. Defs.’ App. 10, 17, 20 [37]. IT Specialists are responsible for providing technical support to Spireon employees, sometimes called “internal customers.” Id. at 22, 93. Internal customers’ requests for help are called IT tickets. See id. at 22. Customer-service skills are important in the IT Specialist role. Id. at 8, 93, 165. Vaughn reported to Mike Massimino until February 2021, then reported to Coedy Zuercher until her termination. Id.

at 86–87. Vaughn and her counterpart, David Stackis — an IT Specialist located in Iowa — had interpersonal issues as early as 2018. Id. at 16, 29. To address these issues, Massimino organized weekly virtual meetings for Vaughn and Stackis to get to know each other better and work more harmoniously together. Id. at 29. However, Stackis and Vaughn continued

to have trouble working together, and each made complaints about the other. First, Stackis complained that Vaughn communicated with the IT team in an unprofessional manner, which resulted in Massimino giving Vaughn a disciplinary action. Id. at 31, 156. Then, Vaughn complained about Stackis inappropriately reviewing her IT tickets, which resulted in Stackis receiving a disciplinary action. Id. at 157. Stackis also complained that Vaughn

made a rude gesture toward him during a Zoom call. Id. at 47, 76–77; Pl.’s App. 540 [43- 2]. Melissa Brabham, a human resources employee, investigated the complaint. Pl.’s App. 540, 623. When talking to Vaughn about it, Vaughn denied Stackis’s allegation and called him a “racist homophobe.” Id. at 623. After the investigation, Brabham and Massimino facilitated recurring mediation meetings between Stackis and Vaughn. Id. at 540, 623; see

also Defs.’ App. 30. During an IT team meeting on January 6, 2021, Massimino broadcasted videos of the events at the Capitol and made jokes about President Donald Trump. Defs.’ App. 13. The IT team then engaged in a heated political discussion, and Stackis stated that Vaughn is “too Black,” “ignorant,” and “part of a Black Lives Matter movement.” Id. at 11–12. After the IT team meeting, Massimino apologized to Vaughn for starting the political discussion and stated that Stackis was wrong. Id. at 16, 159. He also told Vaughn that she

did not need to talk to Stackis “other than [for] any kind of work-related type of activity.” Id. at 159. Soon after the January 6 meeting, Massimino received a promotion, and Zuercher became Vaughn’s direct supervisor. Id. at 86–87. On March 3, while on a call to assist an internal customer with an IT ticket, Vaughn overheard Cynthia Myers, a Spireon paralegal, say to another employee, “[Vaughn] doesn’t

talk and her big self is not educated enough to handle the Knoxville office . . . she is just a waste here.” Pl.’s App. 59, 521–22. Myers also “talked about the texture of [her] hair.” Id. at 059. Vaughn emailed Janet Leong, the vice president of human resources, about the incident, and Leong said she would investigate. Id. at 521–22. The investigation resulted in Myers receiving a written warning and having to apologize to Vaughn. Id. at 326.

Then, in May, Chris Constancio, a former sales employee at Spireon, emailed Vaughn after he was terminated and told her that Jim Kronenberger — a sales executive — called Vaughn “the N word” and said other “extremely mean things about” her. Pl.’s App. 590–91. Constancio stated that he had an audio recording of the statements. Id. Vaughn told Zuercher about Constancio’s email, and Zuercher emailed Leong and

Brabham about Constancio’s allegations. Id. Leong replied that the human resources team was handling the situation with Constancio and that they did not believe his allegations. Id. She also directed Zuercher to assign Kronenberger’s IT tickets to someone other than Vaughn to be sensitive to her feelings. Id. at 590. Constancio did not provide an audio recording to human resources, so Spireon concluded that his claims were unsubstantiated. Id. at 330–32, 590–91; see also Defs.’ App. 19. Several internal customers complained about Vaughn’s work in 2021. On April 23,

an internal customer complained that Vaughn left her waiting for several hours and ultimately failed to help her set up email on her phone. Defs.’ App. 95, 103–04. Next, in late May, another internal customer complained that Vaughn closed his IT ticket without helping him set up remote email access. Id. at 96, 105–07. And on June 7, a different internal customer complained that Vaughn did not help him with his IT ticket, leaving him

without email on his phone. Id. at 96–97, 108–12. After consulting with human resources, Zuercher and Massimino issued Vaughn a written warning for her performance issues on June 29. Id. at 89, 162–65, 201–02. The written warning listed thirteen performance issues, such as Vaughn’s falling behind on and failing to complete assigned IT tickets; providing poor service to and not communicating with internal customers; being late to or

not attending required meetings; clocking in and out at irregular times and setting her Slack status to “away” for extended periods of time;1 and not following instructions when setting up computers. Id. at 113–15. The warning also provided guidance on how to improve each issue and stated that failure to improve would result in “further disciplinary action, up to and including termination.” Id.

Internal customers continued to complain about Vaughn’s performance after Spireon issued the written warning. Defs.’ App. 116 (July 14 complaint); 140–41 (July 19

1 Spireon used Slack as an internal messaging platform. complaint); 142–46 (July 23 complaint); 147–48 (July 27 complaint). Vaughn also continued to have many open IT tickets in her queue. Id. at 128. So, on July 30, Spireon placed Vaughn on a performance improvement plan (“PIP”). Id. at 78–80. The PIP

identified five performance concerns, including (1) not communicating enough with internal customers; (2) being aggressive with and unhelpful to internal customers; (3) not using the company’s preferred contact method when handling IT tickets; (4) failing to complete IT tickets; and (5) not completing IT tickets correctly. Id. Internal customers kept complaining about Vaughn’s performance after Spireon

issued the PIP. See id. at 149–50 (August 6 complaint); 151–53 (September 2 complaint). Because Vaughn’s performance did not improve, Zuercher and Massimino recommended Vaughn’s termination. Id. at 91–92, 138, 175. Leong approved the recommendation to terminate Vaughn, and Spireon terminated her on September 13, 2021. Id. at 194, 203.

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