Vasquez v. Cebridge Telecom CA, LLC

CourtDistrict Court, N.D. California
DecidedNovember 3, 2021
Docket3:21-cv-06400
StatusUnknown

This text of Vasquez v. Cebridge Telecom CA, LLC (Vasquez v. Cebridge Telecom CA, LLC) is published on Counsel Stack Legal Research, covering District Court, N.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Vasquez v. Cebridge Telecom CA, LLC, (N.D. Cal. 2021).

Opinion

1 2 3 4 UNITED STATES DISTRICT COURT 5 NORTHERN DISTRICT OF CALIFORNIA 6 7 NICK VASQUEZ, Case No. 21-cv-06400-EMC

8 Plaintiff, ORDER DENYING DEFENDANTS’ 9 v. MOTION TO COMPEL ARBITRATION 10 CEBRIDGE TELECOM CA, LLC, et al., Docket No. 12 11 Defendants.

12 13 14 I. INTRODUCTION 15 Plaintiff Nick Vasquez, individually, as a private attorney general, and on behalf of a 16 putative class of other customers similarly situated, alleges that Defendants Cebridge Telecom 17 CA, LCC and Altice, USA, Inc., doing business as Suddenlink Communications (collectively, 18 “Suddenlink” or “Defendants”), engaged in false advertising by failing to disclose a “Network 19 Enhancement Fee” for internet services, and misrepresenting that the fee is a tax or government 20 regulation. Vasquez asserts claims under California law pursuant to the Consumer Legal 21 Remedies Act, False Advertising Law and Unfair Competition Law seeking public injunctive 22 relief, declaratory relief and restitution. 23 Now pending is Suddenlink’s motion to compel the entirety of the action to arbitration 24 subject to an arbitration agreement that prohibits non-individualized relief. Docket No. 12. In the 25 alternative, Suddenlink argues Plaintiff Vasquez lacks Article III standing to bring this action. 26 Docket No. 23. For the following reasons, the Court DENIES Suddenlink’s motion to compel 27 arbitration and finds that Plaintiff Vasquez has Article III standing to pursue this action. 1 II. BACKGROUND 2 A. Summary of Allegations 3 The operative complaint alleges that Suddenlink has engaged, and continues to engage, in 4 a false advertising scheme in California by publicly advertising specific flat monthly rates for its 5 internet service plans for a specified time period, but then charging “higher monthly rates during 6 that period via a disguised and fabricated extra charge on the bill (which Suddenlink calls the 7 ‘Network Enhancement Fee’).” Docket No. 22 (“Second Amended Complaint” or “SAC”) ¶¶ 1-2. 8 The SAC alleges the “Network Enhancement Fee” was concocted by Suddenlink as a means to 9 covertly increase customers’ rates, including during their advertised and promised fixed-rate 10 promotional period. SAC ¶¶ 1, 23. 11 Furthermore, the SAC alleges that Suddenlink does not disclose that it can increase 12 customers’ monthly service rates, even during a promised fixed-rate promotional period, by 13 increasing the amount of the Network Enhancement Fee. Id. ¶¶ 23, 30-38. For example, in 14 February 2019, Suddenlink allegedly added “a new $2.50 per month disguised double-charge for 15 internet service, which it buried in a section of the bill with taxes and government fees,” and later 16 increased that fee to “$3.50 per month for California subscribers.” Id. ¶ 2. In the event that a 17 customer notices that they have been charged the Network Enhance Fee and contacts Suddenlink 18 to inquire about the fee, Suddenlink agents allegedly “falsely tell the customer that the Fee is a tax 19 or government fee or is otherwise out of Suddenlink’s control” when, in “actuality, the Network 20 Enhancement is not a tax or government fee. Id. ¶¶ 5-6, 40-46. Suddenlink’s false and misleading 21 statements about pricing allegedly appear in advertisements on its website and in its California 22 retail stores where customers can sign up for Suddenlink services, as well as online video 23 advertisements via YouTube, Facebook, and Twitter. Id. ¶¶ 19, 25–33. Suddenlink’s false 24 advertising is allegedly ongoing. See SAC ¶¶ 100, 108, 116, 122, 133, 138. 25 Plaintiff brings claims individually, as a private attorney general, and on behalf of a 26 putative class consisting of “[a]ll current and former Suddenlink customers who were charged a 27 ‘Network Enhancement Fee’ on their bill for Suddenlink internet services received in California 1 Legal Remedies Act (“CLRA”), California Civil Code § 1750 et seq., False Advertising Law 2 (“FLA”), Cal. Bus. & Prof. Code § 17500 et seq., and Unfair Competition Law (“UCL”), Cal. 3 Bus. & Prof. Code § 17200 et seq. SAC ¶¶ 91-140. The SAC seeks public injunctive relief to 4 stop Suddenlink’s allegedly ongoing false and deceptive price advertising to the general public 5 under the UCL, FAL, and CLRA. SAC ¶¶ 8, 109, 123, 139, Prayer, § A. Separately but still 6 pursuant to his claim under the UCL, FAL and CLRA, Plaintiff seeks, on behalf of himself and the 7 proposed class, restitution, damages and a private injunction prohibiting Suddenlink from 8 continuing to charge the Network Enhancement Fee to him and the class of current subscribers 9 who signed up for service after being induced by Suddenlink’s allegedly misleading pricing 10 scheme. SAC ¶¶ 8, 110, 124, 140, Prayer, § C. 11 B. Procedural Background 12 Plaintiff filed this action in Humboldt County Superior Court on May 3, 2021, and 13 Defendants were served with the Summons and Complaint on July 20 and 21, 2021, respectively. 14 Docket No. 1 (“Notice of Removal”) at 2. Defendants timely filed a notice of removal under 28 15 U.S.C. § 1446(b) on August 18, 2021. Id. Defendants assert this Court has jurisdiction pursuant 16 to the Class Action Fairness Act, 28 U.S.C. § 1332, because the putative class action has 100 or 17 more class members (allegedly 20-30,000 class members, id. at 3), the aggregate amount in 18 controversy exceeds $5 million (id. at 5-6), and there is minimal diversity (Plaintiff is a citizen of 19 California, Defendants Altice and Cebridge are Delaware corporations with their principal place of 20 business in New York, id. at 3-4). 21 Now pending is Defendants’ motion to compel arbitration pursuant to the arbitration 22 agreement Plaintiff entered into and to stay these proceedings during the pendency of arbitration. 23 Docket No. 12. Defendants’ reply brief on this motion challenged, for the first time, Plaintiff 24 Vasquez’s standing to pursue public injunctive relief in this action under Article III. Docket No. 25 18. At the hearing on Defendants’ motion to compel arbitration, the Court allowed Plaintiff leave 26 to amend his complaint on the limited ground to address issues related to his Article III standing to 27 pursue public injunctive relief. Docket No. 21. Accordingly, Plaintiff filed the operative Second 1 supplemental brief in response to the SAC regarding Plaintiff’s standing to bring this action, 2 Docket No. 21, which they did, Docket No. 23. 3 In this order, the Court addresses Defendants’ arguments on Plaintiff’s standing and in 4 support of their motion to compel arbitration. 5 C. Relevant Arbitration Provisions 6 Suddenlink moves to compel arbitration based on its Residential Services Agreement 7 (“RSA”), which Plaintiff Vasquez agreed to when he signed up for Suddenlink’s services online. 8 The parties agree that they entered into the RSA. Docket No. 12 (“Motion to Compel”) at 3; 9 Docket No. 14 (“Opposition”) at 5. 10 The relevant provisions of the arbitration agreement upon which Suddenlink moves the 11 Court to compel arbitration are contained in a section titled “Binding Arbitration.” Docket No. 12 12-5 (“RSA”) § 24. The “Binding Arbitration” provision provides:

13 Any and all disputes arising between You and Suddenlink, including its respective parents, subsidiaries, affiliates, officers, directors, 14 employees, agents, predecessors, and successors, shall be resolved by binding arbitration on an individual basis in accordance with this 15 arbitration provision. This agreement to arbitrate is intended to be broadly interpreted.

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Vasquez v. Cebridge Telecom CA, LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/vasquez-v-cebridge-telecom-ca-llc-cand-2021.