Valenta Franchise LLC v. Innerworks LLC, et al.

CourtDistrict Court, D. Arizona
DecidedMay 22, 2026
Docket2:24-cv-03502
StatusUnknown

This text of Valenta Franchise LLC v. Innerworks LLC, et al. (Valenta Franchise LLC v. Innerworks LLC, et al.) is published on Counsel Stack Legal Research, covering District Court, D. Arizona primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Valenta Franchise LLC v. Innerworks LLC, et al., (D. Ariz. 2026).

Opinion

1 WO 2 3 4 5 6 IN THE UNITED STATES DISTRICT COURT 7 FOR THE DISTRICT OF ARIZONA

9 Valenta Franchise LLC, No. CV-24-03502-PHX-KML

10 Plaintiff, ORDER

11 v.

12 Innerworks LLC, et al.,

13 Defendants. 14 15 Plaintiff franchisor Valenta Franchise LLC (“Valenta”) formed a 16 franchisor/franchisee relationship with defendant Innerworks LLC (“Innerworks”). 17 Innerworks owner Shanmugam Mukundan and his spouse, Vijayabhanu Mahadevan, 18 executed a personal guaranty binding them to Innerworks’s obligations under the franchise 19 agreement. Valenta filed this lawsuit after Mukundan started another company, VaQya, 20 which allegedly became a direct competitor of Valenta. (Doc. 36.) Defendants seek 21 dismissal of all claims. Their motion is granted in part and denied in part. 22 I. Factual Background 23 Valenta is a technology and business consulting system that “helps mid-size 24 organizations increase profitability via process optimization, digital transformation, digital 25 workforce and learning.” (Doc. 36 at 4.) It provides services to customer organizations but 26 also operates as a franchisor, contracting in that capacity with franchisees that use 27 Valenta’s collection of products and services to provide “outsourcing, consulting, and 28 digital transformation solutions.” (Doc. 36 at 7.) Essentially, as a franchisor, Valenta 1 provides franchisees a suite of digital systems centered on artificial intelligence and 2 outsourced staffing, which franchisees use to serve customer companies. (Doc. 36 at 7.) 3 Defendant Mukundan owns Innerworks. (Doc. 36 at 8.) On June 9, 2021, 4 Innerworks agreed to become a Valenta franchisee. (Docs. 36 at 8; 41 at 3.) The Valenta 5 Franchise Agreement (“FA”) governed Innerworks’s use of the Valenta franchise system, 6 including its trademark and other services. (Doc. 36 at 8.) The FA gave Innerworks a 7 license to use Valenta’s information and operate a Valenta franchise for five years, with 8 certain terms for renewal. (Doc. 36 at 8, 12.) 9 Mukundan signed the FA as the sole owner of Innerworks. (Doc. 36 at 8.) 10 Mukundan and his wife Mahadevan also signed a Franchise Owner and Spouse Agreement 11 and Guaranty acknowledging they were “personally obligated to guarantee Innerworks’s 12 obligations to Valenta under the Franchise Agreement.” (Doc. 36 at 8.) 13 The FA includes certain restrictive covenants which primarily prohibit Innerworks 14 (and Mukundan and his wife) from competing with Valenta, diverting business or 15 customers from Valenta, and misusing Valenta’s confidential information. (Doc. 36 at 9- 16 10, 12; see Doc. 1-2 at 26-27.) In other sections of the FA, defendants agreed the restrictive 17 covenants were reasonable and certain defaults could result in automatic termination of the 18 FA. (Doc. 36 at 10-11.) The Guaranty included similar restrictive covenants. (Doc. 1-2 at 19 78-79.) 20 In 2023, Valenta and defendants began discussing a medical billing company 21 Mukundan proposed forming, VaQya. (Doc. 36 at 14.) Valenta alleges defendants said they 22 intended to use VaQya “to gain new Valenta clients” interested in revenue cycle 23 management, who would then use Valenta services. (Doc. 36 at 14.) Valenta provided 24 guidance to defendants and the parties agreed VaQya would be staffed by Valenta-sourced 25 employees. (Doc. 36 at 14.) VaQya itself is not a Valenta franchisee. (Docs. 41 at 5; 46 at 26 4.) 27 Valenta alleges VaQya gradually became a direct competitor. By the fall of 2024, 28 VaQya had stopped using Valenta’s medical billing resources. (Doc. 36 at 14-15.) VaQya 1 also stopped using Valenta services to onboard medical billing customers, going from six 2 Valenta-onboarded customers per month as of November 2023 to zero by October 2024. 3 (Doc. 36 at 15.) And VaQya stopped employing Valenta-sourced staff, instead hiring over 4 30 employees of its own in India and the Philippines. (Doc. 36 at 15-16, 19.) At times, 5 VaQya explicitly diverted customers from Valenta: for example, in March 2024, 6 Mukundan told a prospective client Valenta did not have suitable resources for his medical 7 billing needs and he should use VaQya’s services instead. (Doc. 36 at 15-16.) 8 VaQya is now placing advertisements for medical billing services—including with 9 a trademark Valenta alleges is too similar to its own (Doc. 36 at 25-26)—and offering the 10 same services as Valenta but with a pricing structure that undercuts Valenta’s. (Doc. 36 at 11 17-18.) VaQya is no longer entering leads, deals, or customers into Valenta’s system. (Doc. 12 36 at 18.) 13 Valenta filed this suit in December 2024. (Doc. 1.) Some of the defendants filed an 14 answer. (Doc. 27.) That prompted the court to enter a scheduling order that requires all 15 discovery to be completed by October 2026. (Doc. 32.) Valenta then filed an amended 16 complaint, which is now the operative complaint. (Doc. 36.) The defendants who originally 17 answered the complaint join in the motion to dismiss and alternatively move for judgment 18 on the pleadings. (Doc. 41 at 2.) 19 The amended complaint alleges that in October 2025, Mukundan told Valenta he 20 intended to “terminate the FA” and continue operating VaQya as a standalone medical 21 billing company. (Doc. 36 at 19-20.) Innerworks’s “Franchise Term” appears set to end on 22 June 9, 2026. (See Doc. 1-2 at 5, 49 (describing five-year renewable term beginning June 23 9, 2021).) 24 Valenta alleges seven claims, all but two against all defendants: 25 1. Breach of the FA (against Innerworks, Mukundan, and Mahadevan)1; 26 2. Violation of the Defend Trade Secrets Act (“DTSA”); 27

28 1 Valenta initially brought this claim against all defendants (Doc. 36 at 21) but drops the claim against VaQya in its response (Doc. 46 at 4). 1 3. Conversion; 2 4. Unfair Competition; 3 5. Federal Trademark Infringement in violation of 15 U.S.C. § 1051, et seq.; 4 6. Federal Trademark Infringement, False Designation of Origin, and Unfair 5 Competition, in violation of 15 U.S.C. § 1125(a)(1)(A); 6 7. Breach of Guaranty (against Mukundan and Mahadevan). 7 Defendants jointly move to dismiss all claims, or alternatively move for judgment on the 8 pleadings. (Doc. 41 at 2.) 9 II. Legal Standard 10 “To survive a motion to dismiss, a complaint must contain sufficient factual matter, 11 accepted as true, to state a claim to relief that is plausible on its face.” Ashcroft v. Iqbal, 12 556 U.S. 662, 678 (2009) (simplified). This is not a “probability requirement,” but a 13 requirement that the factual allegations show “more than a sheer possibility that a defendant 14 has acted unlawfully.” Id. A claim is facially plausible “when the plaintiff pleads factual 15 content that allows the court to draw the reasonable inference that the defendant is liable 16 for the misconduct alleged.” Id. “Determining whether a complaint states a plausible claim 17 for relief . . . [is] a context-specific task that requires the reviewing court to draw on its 18 judicial experience and common sense.” Id. at 679. 19 Defendants move alternatively for judgment on the pleadings, which entails analysis 20 “substantially identical” to that of a motion to dismiss under Rule 12(b)(6). Chavez v. 21 United States, 683 F.3d 1102, 1108 (9th Cir. 2012). 22 III. Capacity to Sue 23 Defendants allege that under Fed. R. Civ. P. 17(b)(3) and A.R.S. § 29-3902

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Valenta Franchise LLC v. Innerworks LLC, et al., Counsel Stack Legal Research, https://law.counselstack.com/opinion/valenta-franchise-llc-v-innerworks-llc-et-al-azd-2026.