USAA Casualty Insurance Company v. Sunny Letot, Individually and on Behalf of All Others Similarly Situated

CourtCourt of Appeals of Texas
DecidedFebruary 10, 2022
Docket05-20-01019-CV
StatusPublished

This text of USAA Casualty Insurance Company v. Sunny Letot, Individually and on Behalf of All Others Similarly Situated (USAA Casualty Insurance Company v. Sunny Letot, Individually and on Behalf of All Others Similarly Situated) is published on Counsel Stack Legal Research, covering Court of Appeals of Texas primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
USAA Casualty Insurance Company v. Sunny Letot, Individually and on Behalf of All Others Similarly Situated, (Tex. Ct. App. 2022).

Opinion

AFFIRMED and Opinion Filed February 10, 2022

S In The Court of Appeals Fifth District of Texas at Dallas No. 05-20-01019-CV

USAA CASUALTY INSURANCE COMPANY, Appellant V. SUNNY LETOT, INDIVIDUALLY AND ON BEHALF OF ALL OTHERS SIMILARLY SITUATED, Appellee

On Appeal from the 192nd Judicial District Court Dallas County, Texas Trial Court Cause No. DC-13-00156-E

MEMORANDUM OPINION Before Chief Justice Burns, Justice Partida-Kipness, and Justice Carlyle Opinion by Chief Justice Burns USAA Casualty Insurance Company appeals the trial court’s order granting

Sunny Letot’s motion to certify a class. In six issues, USAA argues the trial court

abused its discretion by (1) certifying a class that is objectively unascertainable,

overly broad, and includes members who lack standing; (2) certifying a class that

fails to meet the numerosity requirement; (3) certifying a class where the class claims

fail to meet the commonality and typicality requirements, and common issues do not

predominate over individualized issues; (4) granting Letot’s motion for class

certification where Letot failed to establish that the benefits of class action outweigh the detriments; (5) naming Letot as a class representative; and (6) certifying a class

pursuant to rule of civil procedure 42(b)(2) did not move to certify a class based

upon a claim for injunctive relief. We affirm the trial court’s order.

In seeking class certification, Letot alleged the following facts: Letot had

nearly completed her restoration of a 1983 Mercedes Benz 300SD when, on January

2, 2009, Evan Crosby collided with her. Crosby’s vehicle was insured with USAA,

and Letot filed a claim with USAA for the repair of her Mercedes. A USAA

employee determined the value of Letot’s Mercedes was $2728, but the repair

estimate was $8859. Thus, USAA determined the Mercedes was a “total loss.”

When Letot learned of the $2728 valuation, which she believed to be well below the

Mercedes’ actual value, she notified USAA that she disagreed with the valuation and

refused to accept USAA’s offer of payment on her claim on January 20, 2009.

Nevertheless, USAA tendered checks totaling $2738.02 to Letot. After receiving

the checks, Letot’s counsel returned the checks to USAA and demanded that USAA

pay Letot $10,700 in damages.

On January 22, 2009, without Letot’s knowledge or consent, USAA filed with

the Texas Department of Transportation (TXDOT) an owner retained report. An

owner retained report is used by insurers to notify TXDOT that it has paid a claim

on a “nonrepairable or salvage motor vehicle” that the owner has retained. TXDOT

then automatically marks “the motor vehicle record on this vehicle . . . accordingly

in order to prevent further transfer of title of the motor vehicle until the owner has

–2– applied for the appropriate ownership document.” USAA stated on the owner

retained report that “a claim was paid to” Letot on January 21, 2009 and indicated

that TXDOT “should not recognize subsequent transfer of ownership until” a

salvage vehicle title was issued for the Mercedes. USAA knew that filing the report

would cause TXDOT to mark the motor vehicle record on the Mercedes as

“salvage,” preventing the sale or transfer of the vehicle until Letot requested a

“salvage title” for the Mercedes. TXDOT stamped Letot’s title “SURRENDERED”

and rendered Letot’s registration invalid such that she could not “register, operate,

or permit operation of the vehicle on public roads.” Letot was unaware of this filing

and its consequences until TXDOT notified her of the vehicle’s status on January

30, 2009. Letot immediately demanded that USAA inform TXDOT that the

Mercedes was not salvage, but USAA took no action.

Discovery later revealed that the procedure USAA used to handle Letot’s

claim was routine at USAA. USAA’s procedure was to file the owner retained

reports immediately after it issued a check to a claimant, regardless of whether the

claimant was given an opportunity to accept the check or whether the check was

even mailed. Discovery also revealed that USAA files eighty to one hundred owner

retained reports per week.

Letot sought to certify the following class:

All persons or entities that filed claims under USAA automobile insurance policies, either as first-party or third-party claimants, after which USAA determined the claimant’s vehicle to be a “total loss” and

–3– filed an Owner Retained Report with the State of Texas stating that USAA made a claim payment to the claimant and such report was filed with the State by USAA or its agents within three days of USAA or its agents sending a check to such person allegedly attempting to pay such claim.

Letot argued that, under this definition, class members were presently ascertainable

by reference to objective criteria, specifically records and data of USAA and the

State of Texas; the class mechanism was limited to a specific transaction between

USAA and certain automobile insurance claimants; and the criteria for class

membership were not subjective and required no decision on the merits of the claims.

Thus, Letot argued, the class definition met the standard for certification.

Letot argued further that the proposed class met the requirements of rule 42(a)

of the rules of civil procedure. Specifically, she argued (1) the class was so

numerous that joinder of all members was impracticable, (2) there were questions of

law or fact common to the class, (3) the claims or defenses of the representative

parties were typical of the claims or defenses of the class, and (4) the representative

parties would fairly and adequately protect the interests of the class. Finally, Letot

argued questions of law or fact common to the members of the class predominated

over any questions affecting only individual members, and a class action was

superior to other available methods for the fair and efficient adjudication of the

controversy as required by rule of civil procedure 42(b)(3).

In making these arguments, Letot identified three issues which she argued

were common to the class and predominated over questions affecting only individual

–4– members: (1) whether USAA’s common practice included filing Owner Retained

Reports with TXDOT stating that a claim was paid to automobile insurance

claimants before the claimants received and/or were given a chance to accept such

payment and/or given knowledge of the effects of accepting such payment; (2)

whether USAA filed the Owner Retained Reports identifying claimants’ vehicles as

salvage without notice to the claimants; and (3) whether this practice resulted in the

surrender of claimants’ vehicle titles and invalidation of their vehicle registrations.

In an October 2020 supplement to her motion to certify class, Letot clarified that she

only sought to certify the class with respect to her claim for conversion.

Following an October 14, 2020 hearing on Letot’s motion to certify class, the

trial court signed an order granting class certification. The order certified the class

as requested by Letot and appointed Letot as the class representative. The order

stated the matter was “being certified with respect to Plaintiff‘s claim for conversion

claim [sic.] and its requested remedy of permanent injunctive relief.” The order laid

out the elements Letot had the burden of proving to establish her conversion claim

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USAA Casualty Insurance Company v. Sunny Letot, Individually and on Behalf of All Others Similarly Situated, Counsel Stack Legal Research, https://law.counselstack.com/opinion/usaa-casualty-insurance-company-v-sunny-letot-individually-and-on-behalf-texapp-2022.