Upper Valley Behavioral Health v. Blue Cross and Blue Shield of New Mexico, Inc.

CourtDistrict Court, D. New Mexico
DecidedMarch 13, 2025
Docket2:24-cv-00106
StatusUnknown

This text of Upper Valley Behavioral Health v. Blue Cross and Blue Shield of New Mexico, Inc. (Upper Valley Behavioral Health v. Blue Cross and Blue Shield of New Mexico, Inc.) is published on Counsel Stack Legal Research, covering District Court, D. New Mexico primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Upper Valley Behavioral Health v. Blue Cross and Blue Shield of New Mexico, Inc., (D.N.M. 2025).

Opinion

FOR THE DISTRICT OF NEW MEXICO ________________________

UPPER VALLEY BEHAVIORAL HEALTH,

Plaintiff,

vs. No. 2:24-CV-00106-KG-KK

HEALTH CARE SERVICE CORPORATION, an Illinois Mutual Legal Reserve Company,

Defendant.

MEMORANDUM OPINION AND ORDER GRANTING IN PART AND DENYING IN PART DEFENDANT’S MOTION TO DISMISS THIS MATTER is before the Court on Defendant Blue Cross Blue Shield of New Mexico’s (“BCBSNM”) Motion to Dismiss Plaintiff Upper Valley Behavioral Health’s First Amended Complaint, filed on April 5, 2024. (Doc. 30). Upper Valley filed its Response, (Doc. 31), on April 19, 2024, and BCBSNM its Reply, (Doc. 32), on May 03, 2024. Having considered the briefing and relevant case law, the Court GRANTS in part and DENIES in part BCBSNM’s Motion to Dismiss, (Doc. 30). BACKGROUND1 Upper Valley is “a mental health care provider specializing in treating common mental health conditions . . . through telemedicine and tailored prescription plans.” (Doc. 28) at 9, ¶ 21. BCBSNM is a customer-owned managed care company administering Medicaid, commercial health insurance, and health benefit plans for businesses, government employees, individuals, and families in New Mexico. Id. at 2, ¶ 1; (Doc. 30) at 3. To deliver health coverage,

1 The facts in this section are taken from Upper Valley’s Amended Complaint and its accompanying exhibits. (Doc. 28). The Court accepts the allegations in Upper Valley’s Complaint as true and recites them in a light most favorable to Upper Valley. who deliver “in-network” care to BCBSNM’s members. (Doc. 28) at 2, ¶ 1: (Doc. 30) at 3.

One of these health care providers was Upper Valley. Id. This case arises out of a dispute between BCBSNM and Upper Valley about improper billing and coding practices. Id. at 15, ¶ 41. The dispute involves two agreements: (1) the Behavioral Services Entity Agreement (“BHSEA”), in which Upper Valley agreed to provide telehealth services to New Mexico residents insured by BCBSNM, and (2) a Settlement Agreement, which the parties executed after an audit revealed Upper Valley overcharged BCBSNM for certain services. I. BHSEA Agreement: In the BHSEA, BCBSNM agreed to provide prompt payment to Upper Valley for covered services upon the submission of a “clean claim”:

[BCBSNM] shall provide prompt payment to [Upper Valley] for Covered Services rendered to Members. Such payment shall be made within 45 calendar days for paper claims and 30 calendar days for electronic claims following receipt of a properly completed and submitted clean claim. “Clean claim” for purposes of this provision is defined as a manually or electronically submitted claim that contains all the required data elements necessary for accurate adjudication without the need for additional information from outside of [BCBSNM’s] system and contains no deficiency or impropriety, including lack of substantiating documentation currently required by [BCBSNM][.]

(Doc. 30-1) at 8–9, § III(B)(2).

Under the BHSEA, “covered services” are “medically necessary and preventative health care services that are benefits of [BCBSM’s] membership, as described and limited in the applicable Membership Certificate as amended from time to time.” Id. at 3, § I(F). The BHSEA incorporated BCBSNM’s Provider Reference Manual (“PRM”). (Doc. 30-1) at 4, § I(P). If Upper Valley failed to comply with the PRM, BCBSNM could either deny coverage for the services or terminate the BHSEA. Id. at 10, § III(C)(5). edits and other solutions to ensure provider compliance with clinical payment and coding

policies,” (Doc. 28-1) at 75–76, § 8.7; and (2) “request medical records and/or conduct site visits to review, photocopy and audit [Upper Valley’s] records, without prior notice, to verify medical necessity and appropriateness of payment without prior notice.” Id. at 186, § 18.1.14. The PRM in turn incorporates BCBSNM’s Clinical Payment and Coding Policies (“CPCPs”). Id. at 75–76. The CPCPs “are based on criteria developed by specialized professional societies, national guidelines, (e.g. Milliman Care Guidelines (MCG)) and the CMS Provider Reimbursement Manual.” Id. at 75. Further, Upper Valley concedes the BHSEA, PRM and CPCPs required it to bill consistent with numerous billing standards. (Doc. 31) at 13. II. BCBSNM’s First Audit: In September 2022, following fraud allegations against Upper Valley, BCBSNM audited

Upper Valley. (Doc. 28) at 13, ¶ 33. During this audit, BCBSNM found insufficient documentation to support (1) Upper Valley billing psychotherapy services in conjunction with E/M services for some claims and (2) the complexity of the E/M code billed for some claims. Id. at 14, ¶ 39. After the audit, BCBSNM issued a “Notice of Overpayment and Refund Demand.” Id. at 14, ¶ 37. In response, Upper Valley retained a medical billing expert to conduct an independent audit of the same claims. Id. at 15, ¶ 40. Upper Valley’s independent audit found Upper Valley correctly billed for certain psychotherapy and E/M claims, while also finding areas of overbilling consistent with BCBSNM’s findings. Id. Upper Valley then contacted BCBSNM,

offering to fully reimburse BCBSNM for the overbilling identified in both audits. Id. Following these audits, BCBSNM and Upper Valley entered into a settlement agreement

reflecting Upper Valley’s offer to BCBSNM. Id. at 15–16, ¶ 42. During the settlement, BCBSNM “further represented that any settlement agreement between it and Upper Valley would need to reflect that Upper Valley would thereafter bill for psychotherapy and E/M claims in a manner that is consistent with ‘accepted practice and billing standards for those services.’” Id. BCBSM explained “it would later document the specifics of that in a ‘negotiated settlement agreement.’” Id. at 16, ¶ 42. “Induced by and relying upon the representation, Upper Valley fully accepted BCBSNM’s settlement offer upon BCBSNM presenting the following language regarding the specifics of the ‘accepted practice and billing standards’”: Upper Valley agrees to cease billing BCBSNM for psychotherapy services . . . in a manner that is inconsistent with the guidelines and descriptions for such services set forth in the current version of the CPT Code Manual, applicable BCBSNM medical policy, applicable BCBSNM clinical payment and coding policy, or other generally accepted federal or national billing guidelines[.] Id. (original emphasis omitted); (Doc. 30-2) at 4. The Court will hereinafter refer to this provision as the “Improper Billing Provision.” In exchange for Upper Valley agreeing to refund BCBSNM at an agreed upon amount and complying with the Billing and Claims Procedures, BCBSNM agreed to release Upper Valley from any further action or disputes arising from or related to BCBSNM’s Notice of Overpayment and Refund Demand or the Dispute covering the period from April 1, 2019, to July 31, 2022: For and in consideration of the mutual promises given by the parties pursuant to this Agreement, upon the Effective Date of this Agreement, BCBSNM . . . fully release[s] and forever discharge[s], to the fullest extent permissible by law, Upper Valley . . . from any and all suits, debts, demands, obligations, liabilities, actions, causes of actions, accounts, bills, contracts, promises, damages, statutory penalties, judgments, or executions of whatever kind or nature, whether known or unknown, whether past, present or future, whether actual or exemplary, whether contingent, prospective or matured, whether arising in contract, tort, constructive trust, statute or otherwise, whether in law or in equity, which BCBSNM may have against the Upper Valley…that arise from or are connected with the Letter or the Dispute, for the Relevant Time Period.

(Doc. 30-2) at 3–4. The Court will hereinafter refer to this provision as the “Release Provision.” IV.

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Upper Valley Behavioral Health v. Blue Cross and Blue Shield of New Mexico, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/upper-valley-behavioral-health-v-blue-cross-and-blue-shield-of-new-mexico-nmd-2025.