UNITED STATES OF AMERICA ex rel. KENYA SIBLEY and JASMEKA COLLINS v. TRUSTMARK RECOVERY SERVICES, INC.

CourtDistrict Court, N.D. Illinois
DecidedAugust 2, 2021
Docket1:17-cv-04457
StatusUnknown

This text of UNITED STATES OF AMERICA ex rel. KENYA SIBLEY and JASMEKA COLLINS v. TRUSTMARK RECOVERY SERVICES, INC. (UNITED STATES OF AMERICA ex rel. KENYA SIBLEY and JASMEKA COLLINS v. TRUSTMARK RECOVERY SERVICES, INC.) is published on Counsel Stack Legal Research, covering District Court, N.D. Illinois primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
UNITED STATES OF AMERICA ex rel. KENYA SIBLEY and JASMEKA COLLINS v. TRUSTMARK RECOVERY SERVICES, INC., (N.D. Ill. 2021).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF ILLINOIS EASTERN DIVISION

UNITED STATES OF AMERICA, ex rel. KENYA SIBLEY, JASMEKA COLLINS, and JESSICA LOPEZ,

Relators, Case No. 17 C 4457 v. Judge Harry D. Leinenweber UNIVERSITY OF CHICAGO MEDICAL CENTER; MEDICAL BUSINESS OFFICE CORP.; and TRUSTMARK RECOVERY SERVICES, INC.,

Defendants.

MEMORANDUM OPINION AND ORDER

For the reasons stated herein, the Court grants Defendants’ Motions to Dismiss (Dkt. Nos. 78, 81). The Second Amended Complaint (Dkt. No. 75) is dismissed with prejudice, except that Counts I– III are dismissed without prejudice as to the United States. I. BACKGROUND This case arises out of two alleged schemes by medical billing company Medical Business Office (“MBO”) and debt collection company Trustmark Recovery Services, Inc. (“Trustmark”) to defraud the United States of Medicare funds. The University of Chicago Medical Center (“UCMC”), an academic medical center, contracts with MBO to receive medical debt collection services. (SAC ¶¶ 7,11, Dkt. No. 75.) For certain clients, MBO works with its sister company, Trustmark, on the client’s bad debt collections. (Id. ¶¶ 9, 64.) Relators Kenya Sibley, Jasmeka Collins, and Jessica Lopez (“Relators”) are former employees of MBO and Trustmark who

allege they discovered the schemes while employed and who were later fired for vocalizing their concerns. Following dismissal of their First Amended Complaint (“FAC”), Relators filed the Second Amended Complaint (“SAC”), alleging three violations of the False Claims Act, 31 U.S.C. § 3729 (“FCA”). Relators allege that the Defendants violated the FCA when: (1) MBO caused UCMC to submit false statements to the Government in violation of 31 U.S.C. §§ 3729(a)(1)(A) & (B) (Count I); (2) UCMC retained and converted federal funds premised on false claims in violation of 31 U.S.C. § 3729(a)(1)(G) (Count II); and (3) Trustmark caused its hospital clients to submit false statements to the Government in violation of 31 U.S.C. §§ 3729(a)(1)(A) & (B)

(Count III). Relators also allege individual retaliation claims, in violation of 31 U.S.C. § 3730(h) (Counts IV–VI). (Id. ¶ 6.) Relators’ FCA claims center on the collection of outstanding balances from Medicare patients. Under 42 C.F.R. § 417.534, Medicare reimburses providers for allowable costs, defined as the “direct and indirect costs . . . that are proper and necessary for efficient delivery of needed health care services.” 42 C.F.R. § 417.534. Medicare also reimburses healthcare providers for bad debt arising from unpaid deductible and coinsurance amounts. 42 C.F.R. § 413.89. Outstanding balances may be characterized as bad debt after remaining unpaid for 120 days. Id. § 413.89(e)(2)(A)(5)(ii). To be eligible for reimbursement after

120 days, healthcare providers must have undertaken reasonable collection efforts of the bad debt. Id. § 413.89(e)(2). To demonstrate that a reasonable collection effort has been made, a bill must be sent to the beneficiary, followed by other modes of collection which may include continued billings, personal contacts with the beneficiary through telephone calls, emails, texts, or letters. Id. § 413.89(e)(2)(A). If ineffective to secure the debt amount, providers are eligible to receive reimbursement by reporting the bad debt amounts in their annual cost reports to the Government. Id. § 413.89 (2020). Relators allege two bad debt collection schemes which they claim violated the FCA as well as individual claims for

retaliation. The Court explains each alleged scheme below. A. MBO and UCMC Medicare Bad Debt Scheme In July 2004, MBO contracted with UCMC to provide debt collection services. (SAC ¶ 34.) Under the terms of the parties’ agreement, MBO collected debt on behalf of UCMC from patients with private insurance plans and patients with Medicare and Medicaid. (Id.) In exchange for these services, UCMC paid MBO a monthly rate based on the number of MBO employees working full time pursuing UCMC’s collections. (Id.) Under the terms of their agreement, Trustmark did not provide collection services for UCMC. (Id. ¶ 64.) To facilitate MBO’s efforts, UCMC provides MBO employees with access to the hospital’s internal software system. (Id. ¶ 34.)

On September 1, 2016, MBO and UCMC amended their initial agreement and increased the number of accounts MBO would be responsible for on UCMC’s behalf. (ACC Project Contract, SAC, Ex. 1, Dkt. No 75-1.) Relators allege that, due to the increased account volume, MBO and UCMC separated Medicare and Medicaid collections into a separate project. (SAC ¶ 36.) Collections for Government-insured patient debt was referred to the “Medicare/Medicaid Project.” (Id.) Following the contract amendment, UCMC authorized MBO to have up to nine employees working on the Medicare/Medicaid Project. (Id. ¶ 41.) MBO assigned Lufreda Shine and Harriet Young to work on UCMC’s government collections. (Id. ¶ 39.) Despite assigning

just two staff members, MBO’s invoices showed nine full time employees working on this project (Id.) According to Relators, the additional employees listed on the UCMC invoices only worked on collecting Medicare debt on a sporadic basis. (Id. ¶ 50.) Relators then conclude that MBO’s purported efforts to collect bad debt did not comply with the federal regulations regarding reasonable collections, because the two employees actually working on the Medicare/Medicaid Project could not have complied with federal regulations for each of the balances characterized as bad debt. (Id. ¶¶ 58, 60.) According to Relators, any outstanding balances that MBO characterized as bad debt were entered directly into UCMC’s internal software which is used to prepare submissions for reimbursement to the Government. (Id. ¶ 57.) Relators thus conclude

that MBO caused UCMC to submit false claims for bad debt reimbursement in violation of 31 U.S.C. § 3729. (Id. ¶ 62.) According to Relators, in 2017 UCMC initiated an internal audit of its MBO invoices. The UCMC audit spanned November 2016 to September 2017 and compared all MBO invoices to data from productivity reports generated from UCMC’s systems, which recorded how much time a clerk actually spent in the UCMC database working on a UCMC account. (Id. ¶¶ 45, 47.) The audit revealed that MBO’s invoices were inconsistent with UCMC’s productivity reports and MBO overbilled UCMC by $787,225. (UCMC Letter to MBO, SAC, Ex. 3, Dkt. No. 75-3.) Of that amount, approximately $270,276 was related

to the work done on the Medicare and Medicaid collections. (SAC ¶ 46.) According to Relators, because of the audit, UCMC became aware that MBO did not undertake reasonable collection efforts for some portion of UCMC’s Medicare bad debt. (Id. ¶ 51.) Relators excerpt a UCMC Cost Report submitted in 2017 covering the period from July 1, 2016 to June 30, 2017 where UCMC reported $1,160,095 in reimbursable bad debt, which was eventually reimbursed by the Government. (Id.

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UNITED STATES OF AMERICA ex rel. KENYA SIBLEY and JASMEKA COLLINS v. TRUSTMARK RECOVERY SERVICES, INC., Counsel Stack Legal Research, https://law.counselstack.com/opinion/united-states-of-america-ex-rel-kenya-sibley-and-jasmeka-collins-v-ilnd-2021.