TTEC Digital, LLC v. Go Configure, LLC

CourtDistrict Court, N.D. California
DecidedAugust 27, 2025
Docket3:24-cv-08295
StatusUnknown

This text of TTEC Digital, LLC v. Go Configure, LLC (TTEC Digital, LLC v. Go Configure, LLC) is published on Counsel Stack Legal Research, covering District Court, N.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
TTEC Digital, LLC v. Go Configure, LLC, (N.D. Cal. 2025).

Opinion

1 2 3 4 UNITED STATES DISTRICT COURT 5 NORTHERN DISTRICT OF CALIFORNIA 6 7 TTEC DIGITAL, LLC, Case No. 24-cv-08295-JSC

8 Plaintiff, ORDER RE: MOTION TO DISMISS v. 9 Re: Dkt. No. 49 10 GO CONFIGURE, LLC, Defendant. 11

12 13 TTEC Digital, LLC sues Go Configure, LLC for breach of contract, breach of the implied 14 covenant of good faith and fair dealing, and unjust enrichment. Pending before the Court is 15 Defendant’s motion to dismiss. Having carefully considered the parties’ submissions, and with 16 the benefit of oral argument on August 21, 2025, the Court GRANTS Defendant’s motion to 17 dismiss. The parties’ agreement permits Defendant to terminate its three-year commitment for the 18 technology provided by Plaintiff “with or without cause.” So, as currently pled, Defendant did not 19 commit contractual breach by terminating the agreement and discontinuing payments. 20 BACKGROUND 21 I. COMPLAINT ALLEGATIONS 22 In July 2019, Avtex Solutions, LLC and Step2 Discovery, LLC entered into a master sales 23 agreement, which is attached as an exhibit to the complaint. (Dkt. No. 45-1 ¶ 11; Dkt. No. 45-2.)1 24 Section 2(a) of the Master Sales Agreement permits the parties to “execute statements of work for 25 particular products, designs, developments, and/or other consulting projects.” (Dkt. No. 45-1 at 26 1.) The Master Sales Agreement permits Avtex (later acquired by Plaintiff) to terminate with 27 1 cause, but Step2 (whose rights were subsequently assigned to Defendant) to terminate “with or 2 without cause”: 3 Either party has the right to terminate the provision of Solutions2 4 pursuant to this Agreement if the other party (a) breaches or is in default of any obligation under this Agreement which has not been 5 cured within 15 days after receipt of written notice of such default. Client has the right to terminate the provision of Solutions 6 pursuant to this Agreement upon 30 days prior written notice to Avtex. Upon termination of the provision of Solutions pursuant to 7 this Agreement (with or without cause): . . . . (b) Client will pay Avtex for all Solutions rendered through the effective date of 8 termination in accordance with this Agreement.

9 (Dkt. No. 45-2 at 5 (emphasis added).) 10 In September 2020, Avtex and Step2 entered a contract assignment amendment that 11 assigned Step2’s “rights, duties, and contractual obligations” to Installations, LLC dba Go 12 Configure. (Dkt. No. 45-1 ¶ 12; Dkt. No. 45-3 at 1.) Subsequently, a consent to assignment was 13 entered wherein Defendant “agreed to purchase the assets of Installations.” (Dkt. No. 45-1 ¶ 13; 14 Dkt. No. 45-4.) Then, Plaintiff TTEC acquired and ultimately merged with Avtex. (Dkt. No. 45-1 15 ¶ 14.) As summarized by Plaintiff, “[a]fter various transactions, [Plaintiff] TTEC and [Defendant] 16 Go Configure are now, and for the times relevant to TTEC’s claims were, the parties” to the 17 relevant agreements. (Dkt. No. 55 at 7 n.1.) 18 In April 2021, “pursuant to the terms of the Master Sales Agreement,” Plaintiff and 19 Defendant “entered an Amend and Replace Statement of Work,” attached as an exhibit to the 20 complaint. (Dkt. No. 45-1 ¶ 15; Dkt. No. 45-5.) In the Statement of Work, Defendant “agreed to 21 a three-year commitment for Genesys Cloud platform services.” (Dkt. No. 45-1 ¶ 16; Dkt. No. 16- 22 3 at 1-2.) The Statement of Work identifies each product, its quantity, and its price as part of a 23 “recurring subscription.” (Dkt. No. 45-5 at 3-5.) The Statement of Work provides “use of the 24 Genesys Cloud platform is governed by the Genesys Cloud End User Agreement” and links to that 25 agreement. (Id.) By signing the Statement of Work, Defendant “agree[d] to the terms of the [End 26

27 2 “Solutions” are “the product, design, development and/or other consulting services that are 1 User Agreement] and . . . its usages of the Genesys Cloud system shall be in accordance with and 2 bound by the [End User Agreement].” (Id.) 3 The End User Agreement, attached as an exhibit to the complaint, “contains terms and 4 conditions that govern . . . access to, and use of, the Genesys Cloud Service.” (Dkt. No. 45-6 at 2.) 5 It permits termination of the End User Agreement for cause under specified circumstances:

6 Termination for Cause. Either party may terminate the Agreement upon notice and thirty (30) days opportunity to cure (if susceptible to 7 cure) if the other party breaches a material term of the Agreement, makes an assignment for the benefit of creditors, admits in writing its 8 inability to pay debts as they become due, files a petition in bankruptcy under the laws of the United States (or any similar laws 9 of any state or country) or appoints a receiver, or acquiesces in the appointment of a receiver or trustee, or liquidator. Failure to pay and 10 violation of proprietary rights obligations are material breaches. 11 (Dkt. No. 45-1 ¶ 23; Dkt. No. 45-5 at 5.) 12 Plaintiff provided Defendant the Genesys services. (Id. ¶ 25.) In March 2023, Defendant 13 “sent a Notice of Termination Letter informing TTEC that they intended to terminate the Genesys 14 Cloud subscription and payments.” (Id. ¶ 26.) In response, Plaintiff sent Defendant “a Rejection 15 of Termination letter” explaining “the [End User Agreement] termination provision supersedes the 16 [Master Sales Agreement] and since Go Configure had not presented any material breaches their 17 attempt to terminate was not permissible.” (Id. ¶ 26.) The letter informed Defendant “if they 18 failed to make timely payments through the end of the contract term, May 2, 2024, it would be a 19 material breach of the [Statement of Work] and [End User Agreement].” (Id. ¶ 27.) Defendant 20 “has not made any payments since the Rejection of Termination letter was sent.” (Id. ¶ 28.) 21 II. PROCEDURAL HISTORY 22 Plaintiff filed suit in November 2024, then filed an amended complaint “to allege the 23 members of each limited liability party and their citizenship.” (Dkt. No. 17 at 1.) The amended 24 complaint named “Installations, LLC doing business as Go Configure” as the defendant. (Dkt. 25 No. 16.) Because Installations failed to appear, Plaintiff filed for entry of default, which the Clerk 26 entered. (Dkt. Nos. 24, 25.) In March 2025, Plaintiff moved for default judgment against 27 Installations. (Dkt. No. 28.) The following month, Installations sought to continue the default 1 The parties stipulated to set aside the default entered against Installations and to dismiss 2 Installations from the lawsuit. (Dkt. No. 40.) In that stipulation, the parties agreed the “First 3 Amended Complaint should be amended to delete ‘Installations, LLC d/b/a Go Configure,’ and 4 substitute ‘Go Configure, LLC’ as the defendant in this action.” (Id.) 5 Plaintiff thereafter filed the operative second amended complaint, which Defendant now 6 moves to dismiss. 7 DISCUSSION 8 Defendant moves to dismiss all causes of action (breach of contract, breach of the implied 9 covenant of good faith and fair dealing, and unjust enrichment) on the ground each fails to state a 10 claim upon which relief can be granted. 11 A. Breach of Contract 12 “The elements of a cause of action for breach of contract include the existence of a 13 contract, the plaintiff’s performance or excuse for nonperformance, the defendant’s breach, and 14 resulting damages to the plaintiff.” J.B.B. Inv. Partners Ltd. v. Fair, 37 Cal. App. 5th 1, 9 (2019). 15 Defendant does not dispute the existence or validity of the contracts at issue, including the Master 16 Sales Agreement, Statement of Work, and End User Agreement.3 The parties dispute whether the 17 Master Sales Agreement’s or the End User Agreement’s termination language controls. The 18 Master Sales Agreement permits Defendant to terminate without cause upon 30 days written 19 notice, while the End User Agreement only allows Defendant to terminate with cause. (Compare 20 Dkt. No. 45-2 at 5, with Dkt. No.

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Bluebook (online)
TTEC Digital, LLC v. Go Configure, LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/ttec-digital-llc-v-go-configure-llc-cand-2025.