Thompson v. Global Contact Services, LLC

CourtDistrict Court, E.D. New York
DecidedAugust 4, 2021
Docket1:20-cv-00651
StatusUnknown

This text of Thompson v. Global Contact Services, LLC (Thompson v. Global Contact Services, LLC) is published on Counsel Stack Legal Research, covering District Court, E.D. New York primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Thompson v. Global Contact Services, LLC, (E.D.N.Y. 2021).

Opinion

UNITED STATES DISTRICT COURT EASTERN DISTRICT OF NEW YORK --------------------------------------------------------------- STEPHANIE THOMPSON, on behalf of herself and others similarly situated,

Plaintiff, MEMORANDUM & ORDER 20-CV-651 (MKB) v.

GLOBAL CONTACT SERVICES, LLC, EUGENE OHEMENG, FRANK CAMP, ANTOINETTE CURRIE, and JAMIE HOFFMAN,

Defendants. --------------------------------------------------------------- MARGO K. BRODIE, United States District Judge: Plaintiff Stephanie Thompson, on behalf of herself and others similarly situated, commenced the above-captioned action against Defendants Global Contact Services, LLC (“GCS”), Eugene Ohemeng, Frank Camp, Antoinette Currie, and Jamie Hoffman1 on February 5, 2020, asserting claims for recovery of unpaid wages, overtime wages, liquidated damages, interest, and reasonable attorneys’ fees and costs pursuant to the Fair Labor Standards Act, 29 U.S.C. § 201 et seq. (“FLSA”) and the New York Labor Law (“NYLL”) against GCS and Individual Defendants, and claims for discrimination in violation of New York State Human Rights Law, N.Y. Exec. Law § 290 et seq. (the “NYSHRL”), and New York City Human Rights Law, N.Y.C. Admin. Code § 8-101 et seq. (the “NYCHRL”) against all Defendants. (Compl.,

1 The Court refers to Camp, Currie, and Hoffman collectively as the “Individual Defendants.” Docket Entry No. 1.)2 Plaintiff also asserted claims for battery and intentional infliction of emotional distress against Ohemeng.3 (Id. ¶¶ 123–135.) On November 12, 2020, GCS and Individual Defendants collectively moved for partial judgment on the pleadings pursuant to Rule 12(c) of the Federal Rules of Civil Procedure as to

Plaintiff’s NYLL claim. (Defs.’ Mot. for J. on the Pleadings (“Defs.’ Mot.”), Docket Entry No. 32; Defs.’ Mem. in Supp. of Defs.’ Mot. (“Defs.’ Mem.”), Docket Entry No. 33.) Defendants argue that Plaintiff’s NYLL claim is barred by the final judgment and order entered in connection with a prior class action settlement. (Defs.’ Mem.) Plaintiff opposes Defendants’ motion. (Pl.’s Opp’n to Defs.’ Mot. (“Pl.’s Opp’n”), Docket Entry No. 35.) For the reasons set forth below, the Court grants Defendants’ motion. I. Background The Court assumes the truth of the factual allegations in the Complaint for the purposes of this Memorandum and Order. a. Plaintiff’s employment

GCS owns and operates a call center that “contracts with Access-A-Ride . . . a program [that] provides transportation services to individuals with disabilities or health problems” who cannot use public transportation. (Compl. ¶ 23.) Plaintiff was employed as a call center representative at GCS from January 7, 2019, until September of 2019, (id. ¶ 24), and was regularly required to work “in excess of [ten] hours per day and [forty] hours per week” without

2 Because the Complaint does not have page numbers, the Court refers to the pagination assigned by the electronic filing system.

3 Plaintiff dismissed her claims against Ohemeng on August 4, 2021. (See Notice of Dismissal, Docket Entry No. 71.) being paid regular, overtime, and spread-of-hours pay, (id. ¶¶ 79, 86).4 Plaintiff usually worked eleven hours per day, four days a week. (Id. ¶ 25.) Plaintiff was typically required to work Friday through Monday from approximately 6:55 AM until 6:00 PM. (Id.) b. GCS’s timekeeping and payroll policies

Plaintiff contends that GCS’s “timekeeping and payroll policies” resulted in a reduction of her paid hours. (Id. ¶ 27.) “GCS uses two separate systems to track employees’ hours” — an “ADP” system and a system that tracks employees’ time through their phones.5 (Id. ¶ 28.) Any mismatch in time between the two systems is “resolved against workers.” (Id.) To log her hours each day on ADP, Plaintiff would “have to log in to both of these systems prior to having [her] time recorded for the day.” (Id.) The process of logging in to the timekeeping systems “would often take several minutes every day” for which Plaintiff was not compensated, (id. ¶ 29); logging in to ADP takes approximately three to four minutes, (id. ¶ 30). GCS employees were unable to log into ADP more “than [three] minutes before their shift was scheduled to begin” and if employees “did not complete the log-in process before [one] minute after their shift was

scheduled to begin,” their supervisor would be notified. (Id.) When a supervisor was notified, the employee would not be paid for the first ten minutes of their shift, “and neither would the time the employee spent being reprimanded for their late log-in.” (Id.)

4 In their Answer, Defendants admit that GCS “contracted with the Metropolitan Transit Authority and its agency the New York City Transit Authority to operate a call center that provides services for the Access-A-Ride program.” (Defs.’ Answer ¶ 23, Docket Entry No. 18.) Defendants also admit that Plaintiff began her employment with GCS as a call center representative on January 7, 2019, and that she was paid $15 per hour. (Id. ¶ 24.)

5 Defendants admit that GCS used an ADP timekeeping system and “other systems to certain track employees’ time working.” (Id. ¶ 28.) With respect to the phone tracking system, any time that employees “spent off the phone during their shift would not be counted,” even if the employees were in work-related meetings, “training, administrative tasks, bathroom breaks, or any other task.” (Id. ¶ 31.) Time spent on the phone might also not be counted if employees “took too long on a call, were on hold or

getting a busy signal, or had a call drop or a customer hang up.” (Id.) These incidents also resulted in a disciplinary meeting with their supervisor, “which would result in further unpaid time.” (Id.) As a result of the complexities of logging into both systems, GCS’ policies, and defective equipment used for clocking in and out, Plaintiff was not paid for a “significant amount of time worked” per week. (Id. ¶¶ 29–33.) GCS did not record the unpaid time Plaintiff worked nor did they provide Plaintiff with “accurate wage notices and wage statements.” (Id. ¶¶ 34–35.) To date, GCS continues to employ these timekeeping measures and fails to provide employees with the required wages and preserve payroll records. (Id. ¶ 40.) c. Sexual harassment allegations During Plaintiff’s employment at GCS, Plaintiff worked on the same floor as Ohemeng,

another call center representative. (Id. ¶ 42.) Ohemeng frequently teased, made “sexual comments” toward, and made “physical contact . . . in a sexual manner” with Plaintiff. (Id. ¶¶ 42–48.) Plaintiff “pushed Ohemeng’s hand away and told him to stop, but Ohemeng repeated this behavior on several occasions in spite of Plaintiff’s protests.” (Id. ¶ 44.) Plaintiff complained to supervisors and management about Ohemeng’s comments and behavior and her supervisors accused her of being a “troublemaker and problematic employee.” (Id. ¶ 49.) As Ohemeng’s behavior continued, other co-workers were hostile toward Plaintiff for reporting Ohemeng. (Id. ¶ 50.) In August of 2019, Plaintiff reported Ohemeng’s behavior to the human resources department of GCS. (Id. ¶ 51.) On or around August 21, 2019, Plaintiff had a meeting with Currie and Hoffman, two executives at GCS, among others. (Id. ¶¶ 12, 14, 51.) “Plaintiff discussed her abuse in detail, stated that she was fearful for her safety, and asked that she be

allowed to move to a different floor away from Ohemeng and other co-workers with whom she no longer felt comfortable.” (Id. ¶ 52.) Plaintiff was told she could not be removed until human resources completed its investigation.

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Bluebook (online)
Thompson v. Global Contact Services, LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/thompson-v-global-contact-services-llc-nyed-2021.