Thomas v. Transcore, LP

CourtDistrict Court, M.D. Pennsylvania
DecidedAugust 29, 2024
Docket1:21-cv-01040
StatusUnknown

This text of Thomas v. Transcore, LP (Thomas v. Transcore, LP) is published on Counsel Stack Legal Research, covering District Court, M.D. Pennsylvania primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Thomas v. Transcore, LP, (M.D. Pa. 2024).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE MIDDLE DISTRICT OF PENNSYLVANIA JULIE E. THOMAS (ON BEHALF : Civil No. 21-cv-1040 OF HERSELF AND THOSE : SIMILARLY SITUATED), : : Plaintiffs, : : v. : : TRANSCORE, LP. and : PENNSYLVANIA TURNPIKE : COMMISSION, : : Defendants. : Judge Sylvia H. Rambo

M E M O R A N D U M In this civil case involving the Pennsylvania Turnpike Commission’s E-ZPass program, Defendants have moved to dismiss the complaint for lack of jurisdiction and for failure to state a claim. For the reasons set forth below, the motions will be granted in part and denied in part. I. BACKGROUND1 The Pennsylvania Turnpike Commission is a transportation agency of the Commonwealth of Pennsylvania that operates and maintains the Turnpike and other roadways within Pennsylvania. (Doc. 1 ¶¶ 24, 41-42.) The Commission is charged with operating the Turnpike’s E-ZPass program, which is an electronic tolling

1 The following facts are taken from Plaintiff’s amended complaint and accepted as true for the purpose of resolving the instant motions to dismiss. system instituted in 2002 to allow vehicles equipped with E-ZPass transponders to bypass traffic and congestion at toll booths by using the electronic toll-collection

lanes of toll roads without having to stop to pay tolls with cash. (Id. ¶¶ 4, 30-31.) The Commission is a member of E-ZPass Group, which facilitates the use of the E-ZPass system across multiple states. (Id. ¶ 32.) Customers who obtain E-ZPass

transponders from a participating state agency may use them to travel on roadways operated by other states’ agencies. (Id. ¶ 34.) They are assessed a fee equal to the toll charged by the Commission or other E-ZPass agencies each time the E-ZPass transponder is read at a toll plaza. (Id. ¶ 163.) The E-ZPass program has been

advertised as providing users with a discounted toll rate compared to the rate paid by drivers using the default toll-by-plate system. (Id. ¶ 33.) To activate an E-ZPass account, a customer must provide the Commission

with their driver’s license and the license plate number that will be associated with the transponder. (Id. ¶ 36.) They are also required to agree to either automatically or manually replenish their account. (Id. ¶ 37.) If they choose to have their account automatically replenished, they must agree to secure the account with a credit or

ACH bank card, which will be charged a minimum of $35 per E-ZPass transponder when the associated account dips below $10. (Id. ¶¶ 36-38.) The Commission provides customers with a pre-printed E-ZPass Agreement

(the “Agreement”). (Id. ¶ 16.) The Agreement explains, in pertinent part, that the transponder remains property of the Commission and that the customer agrees to correctly mount, display, and use the transponder in accordance with the instructions

provided by the E-ZPass Customer Service Center. In addition, it outlines the assessment of fees, as follows: A fee equal to the toll charged by the COMMISSION or other E-ZPass Agencies will be deducted from your account balance each time the E- ZPass transponder is read at a toll plaza. In the event that the E-ZPass transponder is not read successfully, you are responsible for payment of the toll.

(Id.) It further states that “[f]ailure to mount the E-ZPass transponder correctly may hinder toll collection and may subject [customers] to a fine.” (Id.) The Agreement explains that the customer accepts the terms of the Agreement upon first use of the E-ZPass transponder. The Commission “has entrusted all aspects of the implementation, maintenance, and toll collection of the E-ZPass system to [its agent,] TransCore.” (Id. ¶ 6.) Defendant TransCore is a Delaware limited corporation with a principal place of business in Tennessee and holds contracts with the Commission to implement and maintain its tolling and E-ZPass systems. (Id. ¶ 14.) In carrying out

its duty for the Commission, TransCore: Obtains transaction data from the electronic tolling systems; obtains images of vehicle tags; obtains violation images, video and data; process electronic toll collection transactions with data from both transponder based and license plate based video tolling; operates the E- ZPAss online account system that host account holders personal and financial information; bills account holders’ financial institutions to replenish their E-ZPass accounts; assess tolls and withdraw funds from E-ZPass.

(Id. ¶ 26) (cleaned up). Plaintiff Julie Thomas (“Plaintiff”) has routinely driven on the Pennsylvania Turnpike using an E-ZPass transponder. According to the amended complaint, Plaintiff opened an E-ZPass account with the Commission in 2012, and regularly used her transponder while driving on the Turnpike and other toll roads in and around Pennsylvania. (Id. ¶ 64.) In June 2019, Thomas noticed that her E-ZPass

account was being replenished more frequently due to an increase in charges, and after looking into it, she discovered that the additional assessments did not coincide with the rates she should have been charged for her corresponding travel. (Id. ¶¶ 67-

68.) For example, she noticed that her account had multiple $10 charges for short trips that should have cost her a fraction of that amount based on where she entered and exited the roadway. (Id. ¶ 69.) Each of these transactions were listed as “V-Toll” transactions (“V-Tolls”), which are fines the Commission assesses whenever a

transponder fails to be electronically recognized. Upon discovering the excess charges and fines, Plaintiff contacted TransCore’s Customer Service Center to inquire about the debits. (Id. ¶ 130.) The representative who took the call responded

by “accus[ing] [Plaintiff], without basis, of incorrectly mounting the transponder to her windshield,” yet also advised her that her transponder needed to be replaced. (Id. ¶¶ 72-73.) E-ZPass thereafter provided Plaintiff with a partial refund and sent her a replacement transponder. Despite the replacement transponder and with it again being properly mounted, Plaintiff continued to be sporadically assessed V-Tolls

against her account. (Id. ¶¶ 74-75.) In November 2019, Plaintiff again contacted the Customer Service Center, which refunded additional money to her E-ZPass Account, and again claimed that the debits were caused by an incorrectly mounted

transponder. (Id. ¶ 75.) A few days later, Plaintiff’s E-ZPass account was assessed even more V-Tolls, but since the account was so inflated from prior refunds, she never received any replenishment notifications. (Id. ¶ 76.) Plaintiff has yet to receive a full refund for the unauthorized and excess charges, and the Commission and

TransCore continue to earn interest on the funds that were refunded to her E-ZPass account. (Id. ¶ 77.) On April 28, 2021, Plaintiff filed a putative class action complaint in the

Pennsylvania Court of Common Pleas of Dauphin County. (Doc. 1-2.) On June 14, 2021, TransCore removed the action to this court. After preliminary motion practice, Plaintiff filed an amended complaint on May 19, 2023. (Doc. 43.) According to the amended complaint, Defendants unlawfully charged Plaintiff and others with E-

ZPass transponders that were properly affixed excessive fines without any meaningful warning or notice. The amended complaint alleges that, in many cases, the unlawful charges reported to Defendants were caused by incompatible E-ZPass

technology, and attempts by consumers to appeal the fines ran head long into a complicated dispute process and customer service representatives who provided incorrect and misleading information. Even when a refund was secured, the

automatic replenishment feature of E-ZPass, resulted in funds being transferred from the consumer’s bank account to their pre-paid E-ZPass account, on which Defendants earned interest.

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Thomas v. Transcore, LP, Counsel Stack Legal Research, https://law.counselstack.com/opinion/thomas-v-transcore-lp-pamd-2024.