Theresa Dunn v. Procarent, Inc.

CourtDistrict Court, W.D. Kentucky
DecidedJuly 20, 2022
Docket3:11-cv-00704
StatusUnknown

This text of Theresa Dunn v. Procarent, Inc. (Theresa Dunn v. Procarent, Inc.) is published on Counsel Stack Legal Research, covering District Court, W.D. Kentucky primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Theresa Dunn v. Procarent, Inc., (W.D. Ky. 2022).

Opinion

UNITED STATES DISTRICT COURT WESTERN DISTRICT OF KENTUCKY LOUISVILLE DIVISION

UNITED STATES OF AMERICA, ex rel. ) THERESA DUNN, APRILL ) KESTERSON, AND ANGELA FOLTZ, ) Civil Action No. 3:11-CV-704-CHB ) Plaintiffs, ) ) MEMORANDUM OPINION v. ) AND ORDER ) PROCARENT, INC. ) ) Defendant. )

*** *** *** *** This matter is before the Court on the Motion to Dismiss filed by Defendant Procarent, Inc. (“Procarent”). [R. 92]. Relators Theresa Dunn, Aprill Kesterson, and Angela Foltz (the “Relators”) filed a response, [R. 99], and Procarent replied, [R. 105]. The matter is therefore fully briefed and ripe for review. For the reasons set forth herein, the Court will grant in part and deny in part Procarent’s Motion to Dismiss, [R. 92]. I. BACKGROUND A. Factual Background Defendant Procarent provides ambulance services to individuals in Louisville, Kentucky; Owensboro, Kentucky; Indianapolis, Indiana; and St. Louis, Missouri. [R. 50, ¶ 35]. Included in these services are nonemergency medical transports. Id. ¶ 38. Unlike emergency transports, which provide emergency transportation for individuals requiring immediate and serious medical attention, nonemergency transports provide scheduled transportation to individuals who are unable to travel by other methods of transportation, often because they are bed-confined and/or their medical condition requires transportation by ambulance. Id. ¶ 15; see also 42 C.F.R. § 410.40(e) (defining medical necessity). As part of its business, Procarent submits to Medicare claims seeking reimbursement for its nonemergency ambulance transport services. [R. 50, ¶ 38]. To receive payment, Procarent

must comply with Medicare’s regulations. Id. ¶¶ 25–33; see also 42 C.F.R. § 410.40(e). Three regulations are relevant to this action. First, the transport itself must be “medically necessary,” which occurs when “the beneficiary is bed-confined, and . . . other methods of transportation are contraindicated; or, if his or her medical condition, regardless of bed confinement, is such that transportation by ambulance is medically required.” 42 C.F.R. § 410.40(e)(1). Second, the “level of service provided” by the transport must be “medically necessary.” Id. The level of service varies from basic life support (“BLS”) to advanced life support (“ALS”) and other specialized levels. Id. § 410.40(c). The third regulation applies to nonemergency, scheduled, repetitive ambulance services. Before furnishing such services, the ambulance provider must “obtain[] a physician certification statement dated no earlier than 60 days before the date the service is

furnished.” Id. § 410.40(e)(2)(i). A physician certification statement (“PCS”) is “a statement signed and dated by the beneficiary’s attending physician which certifies that medical necessity provisions of [§ 410.40(e)(1)] are met.” Id. § 410.40(a). Each of the Relators was employed by Procarent and worked in the billing division of its Louisville office. [R. 50, ¶ 39]. In July 2010, Relator Kesterson was hired as a Billing Manager. Id. ¶ 40. In this position, Kesterson was responsible for seeking reimbursements from Medicare for Procarent’s ambulance runs. Id. At some point, Kesterson learned that Procarent “routinely transported patients by ambulance that could travel by other means” and “failed to obtain PCS forms, or valid PCS forms, for a significant number of these nonemergency repetitive ambulance runs.” Id. ¶ 43. Nevertheless, “[d]espite the lack of medical necessity and/or the failure to have the statutorily required PCS forms prior to transport, Procarent submitted these claims to Medicare for reimbursement.” Id. ¶ 44. Kesterson reported this issue to Kathy Minx, the President of Procarent, and encouraged Procarent to self-report. Id. ¶ 45. Minx, however, refused

to do so. Id. The Relators believe Procarent submitted claims to Medicare on these ambulance runs because Minx had previously told employees that all runs should be billed, “regardless of whether the run met Medicare’s criteria.” Id. ¶ 46. The following year, in April 2011, Relator Dunn was hired as a Billing Supervisor. Id. ¶ 47. In that role, Dunn was responsible for overseeing other Procarent employees that were involved in the billing process. Id. Shortly after being hired, Dunn discovered that 2,700 ambulance transports, amounting to $1.3 million in reimbursements, lacked a valid PCS. Id. ¶ 50. Among these 2,700 transports, issues included missing PCS forms, missing or forged physician signatures, and missing information such as date ranges and affirmations of bed confinement. Id. ¶ 51. Kesterson and Dunn told Minx about these issues. Id. ¶ 52.

In June 2011, Relator Foltz was hired as a Controller. Id. ¶ 53. As a Controller, Foltz was responsible for overseeing Procarent’s accounting department, including its billing department. Id. During Foltz’s first week of work, she was informed of the 2,700 ambulance runs that could not be billed due to the missing PCS forms. Id. ¶ 54. Foltz met with Minx and Craig Mackin, the secretary for Procarent and one of its directors, to discuss these ambulance runs. Id. ¶¶ 56–63. Foltz advised Minx and Mackin that Procarent needed to self-report, but Mackin directed her not to self-report and to bill the runs, as they “had always billed that way.” Id. ¶¶ 60–62. In August 2011, Foltz was informed that a Procarent EMT had found the missing PCS forms for some of the 2,700 runs and was assured that the newfound forms were valid. Id. ¶¶ 69– 71. Mackin directed Foltz to bill the runs with these newfound forms, and Foltz told Kesterson and Dunn to do so. Id. ¶¶ 72–73. Kesterson and Dunn investigated these forms and found that a “small percentage” of the questionable ambulance runs could be billed to Medicare. Id. ¶ 78. However, the majority of the forms appeared fraudulent, with some signatures copy-pasted, backdated, and forged.1 Id. ¶ 74. Upon learning this, Foltz contacted Mackin and again

encouraged self-reporting. Id. ¶¶ 75–76. According to the Relators, Procarent has not self- reported any of these billing issues. Id. ¶ 77. After Dunn refused to bill for the allegedly fraudulent claims, Procarent fired Dunn. Id. ¶ 119. Dunn alleges that she was terminated for her “refusal to bill attitude,” or more specifically, her unwillingness to submit questionable ambulance runs to Medicare for reimbursement. Id. In October 2011, Kesterson learned that her job was also in jeopardy when she was inadvertently carbon-copied on an email Foltz sent to the Board of Directors. Id. ¶ 120. In that email, Foltz stated her intention to terminate Kesterson. Id. Foltz eventually informed Kesterson that Mackin wanted to terminate Kesterson due to her refusal to bill for the claims

with missing or allegedly fraudulent PCS forms. Id. ¶ 122. Kesterson then emailed Mackin explaining why she had refused to bill for those claims, and further noting that it would be a crime to bill for the false claims. Id. ¶¶ 123–24; see also [R. 50-8]. Mackin then promoted Kesterson to a new position that he created for her: Corporate Compliance Manager. [R. 50, ¶ 129]. However, according to the allegations in the Second Amended Complaint, Mackin stated that he only promoted Kesterson to insulate the company from potential lawsuit, and he announced his intent to “make the position so arduous that Kesterson would inevitably fail.” Id. ¶¶ 131–32. To that end, Mackin asked Kesterson to implement a plan for corporate compliance

1 The Relators have filed a representative sample of these PCS forms in the record, [R. 101], and those forms have been incorporated into the Second Amended Complaint. [R.

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