Suntrust Bank v. Jeff Bickerstaff, Jr.

CourtCourt of Appeals of Georgia
DecidedMarch 6, 2019
DocketA18A1519
StatusPublished

This text of Suntrust Bank v. Jeff Bickerstaff, Jr. (Suntrust Bank v. Jeff Bickerstaff, Jr.) is published on Counsel Stack Legal Research, covering Court of Appeals of Georgia primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Suntrust Bank v. Jeff Bickerstaff, Jr., (Ga. Ct. App. 2019).

Opinion

THIRD DIVISION RICKMAN, GOBEIL and COOMER, JJ.

NOTICE: Motions for reconsideration must be physically received in our clerk’s office within ten days of the date of decision to be deemed timely filed. http://www.gaappeals.us/rules

March 6, 2019

In the Court of Appeals of Georgia A18A1519. SUNTRUST BANK v. BICKERSTAFF

GOBEIL, Judge.

In 2010, Jeff Bickerstaff, Jr.,1 a customer of SunTrust Bank (“SunTrust”), filed

a complaint against SunTrust on behalf of himself and all others similarly situated

asserting that SunTrust’s overdraft fees constitute unlawful interest charges and

raising claims for violation of Georgia’s civil and criminal usury laws (OCGA

§§ 7-4-2 and 7-4-18, respectively), money had and received, and conversion. This is

the third appearance of this case before this Court. In the instant appeal, SunTrust

challenges the Superior Court of Fulton County’s order holding SunTrust’s class-

action litigation waiver unconscionable and granting Bickerstaff’s motion for class

1 Jeff Bickerstaff passed away during the ongoing litigation, and the Executor of his Estate, Ellen Bickerstaff, was substituted as the named plaintiff. certification, pursuant to OCGA § 9-11-23. SunTrust argues that the trial court erred

in (1) finding the class-action waiver unconscionable, and (2) granting class

certification. For the reasons that follow, we affirm.

Background and Procedural History

Like many banking institutions, SunTrust provides an automated overdraft

program that allows an account holder’s ATM or debit card transaction to be

approved even if the approved amount exceeds the account holder’s available

balance. In other words, the customer has insufficient funds to cover the transaction

and SunTrust advances the customer the necessary funds to cover the transaction, but,

in return, charges the customer a flat fee per overdraft transaction. During the relevant

time period, SunTrust charged a flat overdraft fee of $32 or $36 per overdraft

transaction. In the complaint, Bickerstaff alleged that, on multiple occasions,

SunTrust “advance[d] money to Plaintiff in amounts less than $3,000 and collected

Overdraft Fees from Plaintiff in connection with each such advance.” He maintained

that SunTrust’s overdraft fees in fact constitute interest charged by SunTrust for the

use of the money SunTrust advanced/loaned account holders to cover overdrafts on

their accounts, and that the rate of interest grossly exceeded the rate allowed under

Georgia’s usury laws.

2 The record reveals that, in 2009, when Bickerstaff opened his account with

SunTrust, he, like all SunTrust customers, signed a document acknowledging receipt

of SunTrust’s Rules and Regulations for Deposit Accounts – an approximately

40-page, single-spaced, fine-print booklet (“the Rules and Regulations”) – and

agreeing to be bound by the Rules and Regulations. In relevant part, in an

introductory section preceding the table of contents, the Rules and Regulations

included a provision that “[a] determination that any part of this agreement is invalid

or unenforceable will not affect the remainder of this agreement.” On page 22 of the

booklet, the Rules and Regulations included a mandatory arbitration provision, which

provided as follows:

DISPUTE RESOLUTION

READ THIS PROVISION CAREFULLY AS IT WILL HAVE A SUBSTANTIAL IMPACT ON HOW LEGAL CLAIMS YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED. For a Claim subject to arbitration, neither the Depositor nor the Bank will have the right to: (1) have a court or a jury decide the Claim; (2) engage in information-gathering (discovery) to the same extent as in court; (3) participate in a class action in court or in arbitration; or (4) join or consolidate a Claim with claims of any other person. The right to appeal is more limited in arbitration than in court and other rights in court may be unavailable or limited in arbitration.

3 ARBITRATION. Notwithstanding any other provision in these rules and regulations, if either Depositor or the Bank has any unresolvable dispute, controversy or claim . . . whether founded in contract, tort, statutory or common law, concerning, arising out of or relating to the Account or these rules and regulations . . . upon the demand of either party, it will be resolved by individual (not class or class-wide) binding arbitration[.]

Additionally, on page 24, the Rules and Regulations contained a jury trial waiver

provision, which provided as follows:

JURY TRIAL WAIVER. FOR ANY MATTERS NOT SUBMITTED TO ARBITRATION, DEPOSITOR AND BANK HEREBY KNOWINGLY, VOLUNTARILY, INTENTIONALLY AND IRREVOCABLY WAIVE THE RIGHT TO A TRIAL BY JURY IN RESPECT TO ANY LITIGATION BASED HEREON OR ARISING OUT OF THESE RULES AND REGULATIONS, RELATING TO THE ACCOUNT, OR ANY OTHER DISPUTE OR CONTROVERSY BETWEEN YOU AND US. FURTHER, DEPOSITOR AND BANK HEREBY AGREE THAT ANY LITIGATION WILL PROCEED ON AN INDIVIDUAL BASIS AND WILL NOT PROCEED AS PART OF A CLASS ACTION.

(emphasis supplied). The final sentence of the above paragraph is at issue in this case

and is hereinafter referred to as the “class-action waiver.”

4 After Bickerstaff filed the underlying complaint, SunTrust revised its Rules and

Regulations and provided customers with the ability to opt out of arbitration.

SunTrust moved to compel arbitration in the underlying case, which the trial court

denied, finding that Bickerstaff effectively exercised his right to opt out of arbitration

by filing the instant complaint.2

Subsequently, SunTrust entered into an agreed upon stipulation related to class

certification, stipulating to the following:

1. SunTrust maintains documents and/or data sufficient to identify the following information related to individual consumer deposit accounts in which an ATM card or debit card transaction caused an overdraft of the account (“Overdraft”) during the putative class period of July 12, 2006, to July 2010 (“Class Period”) and for which an overdraft fee and/or an extended overdraft fee was charged to the account (together, “Overdraft Fee”):

a. the individual customer’s name, account number, and mailing address;

2 Suntrust filed an application for interlocutory appeal of the order denying its motion to compel arbitration, which we granted in Case. No. A12A2547, and Bickerstaff cross-appealed in Case No. A12A2548. However, we later dismissed both appeals as having been improvidently granted.

5 b. the date each Overdraft was incurred and the amount of the Overdraft;

c. the date and amount of any Overdraft Fee that was charged to the account;

d. the dates that the account which had an Overdraft subsequently had any transaction that affected the account balance, including, but not limited to, any deposits, credits, or debits and the amount, nature, and posting date of such transactions;

e. the date that an account which had an Overdraft subsequently had a positive balance, if it did ever have such a positive balance; and

f. the date and amount of any adjustments, credits, or refunds of any Overdraft Fee incurred on the account.

2. With a sufficient amount of time and expense, it is possible to obtain and process the documents and/or data sufficient to show the information listed in paragraph 1 above. SunTrust will not argue that class certification should be denied on the basis that it would be unduly burdensome, difficult, or impossible to obtain and produce the documents and data referenced in paragraph 1 above.

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