Stone v. AT&T Corp.

District Court, S.D. California·Decided January 14, 2020·No. 3:18-cv-02028·Unknown

Opinion

JOHN STONE, an individual, Case No.: 3:18-cv-02028-GPC-MSB

Plaintiff, ORDER GRANTING IN PART AND v. DENYING IN PART VEHICLE’S MOTION FOR SUMMARY AT&T SERVICES, INC. a corporation; JUDGMENT VEHICLE AGENCY, LLC, a limited liability company, and DOES 1 through 10 inclusive, [ECF No. 33] Defendants. Plaintiff John Stone filed a First Amended Complaint (“FAC”) against AT&T Services, Inc. (“AT&T”) and Vehicle Agency, LLC’s (“Vehicle”) on November 8, 2018, for violations of the Telephone Consumer Protection Act (“TCPA”), 47 U.S.C. § 227, and for invasion of privacy. ECF No. 8. Before the Court is Vehicle’s motion for summary judgment. ECF No. 33. AT&T has joined Vehicle’s motion. ECF No. 35. Plaintiff filed an opposition on September 13, 2019. ECF No. 36. On September 30, 2019, Vehicle filed a reply. ECF No. 38. On November 15, 2019, the Court held oral argument and allowed Vehicle to file an expert witness report to supplement the factual record. Defendant filed the report on November 18, 2019 and Plaintiff filed a response on December 12, 2019. ECF Nos. 44, 45. Based on review of the factual record and oral argument from both parties, the Court hereby GRANTS in part and DENIES in part Defendants’ motion for summary judgment. According to the FAC, Plaintiff is a resident of San Diego County, California. FAC ¶ 2. Vehicle is a mobile marketing technology company, which does business in San Diego. Id. ¶ 4; ECF No. 33-1 at 6. Vehicle sends Multimedia Messaging Service (“MMS”) messages on behalf of clients, including AT&T. Id. at 6. MMS messages contain multimedia content (e.g., videos, images, and audio files). Meanwhile, Short Message Service (“SMS”) messages consist of text. ECF No. 38 at 2. Plaintiff alleges that Vehicle and AT&T (collectively, “Defendants”) violated the TCPA by sending automated text messages, via an automated dialing system, to Plaintiff’s circa-2007 Motorola RAZR cell phone. FAC ¶¶ 1, 7, 13. In the FAC, Plaintiff describes these messages as “service reminders for internet service” provided by the Defendants. Id. ¶ 8. Plaintiff alleges that he “requested that the automated messages stop,” but Defendants did not honor Plaintiff’s request and sent him messages “multiple times a day, seven days a week.” Id. ¶¶ 9-11. Defendants deny that they sent more than a single MMS message sent on March 2, 2017. In 2017, AT&T contracted Vehicle to provide MMS messages as part of its “AT&T Appointment Reminder campaign” in order to remind AT&T customers of upcoming AT&T service appointments. ECF No. 38-1 (Defendant Vehicle Agency’s Reply to Plaintiff’s Response to Defendant’s Statement of Undisputed Material Facts, “Reply SOF”) ¶ 2. Generally, AT&T and Vehicle followed a five-step protocol in conducting a campaign. First, an AT&T customer provided AT&T with their preferred cell phone number for contact and consented to be contacted by AT&T at the designated

1 Vehicle filed supplemental excerpts from Plaintiff’s deposition of Vehicle’s expert witness on number. Id. ¶ 4. AT&T then sent Vehicle an application programming interface (“API”) request. Id. ¶ 5. Vehicle subsequently prepared an MMS message, which included the name and photograph of the AT&T technician that would visit the customer’s house for the service appointment. Id. ¶ 6. Vehicle sent the MMS package to OpenMarket, a messaging aggregator service, which then routed the MMS message to the customer’s cellular carrier. Id. ¶ 7. The cellular carrier then sent the MMS message to the customer’s phone number. Id ¶ 8. At all times, Plaintiff has resided with Li Ting Kuang (“Kuang”), in San Diego, California. ECF No. 36-2 (Declaration of John Stone, “Plaintiff Decl.”) ¶ 3. In February 2017, Kuang was an AT&T Digital Subscriber Line (“DSL”) internet customer. Reply SOF ¶ 9. While Plaintiff was attempting to use the internet service, he received an error message with an 800 number listed for AT&T. ECF No. 33-4 (June 14, 2019 Deposition of John Stone, “Plaintiff Dep.”) at 10:22-11:4. Plaintiff called AT&T using the listed 800 number. Id. During the phone call, the AT&T representative scheduled a service appointment at Plaintiff’s residence in order to upgrade the DSL service and informed Plaintiff that AT&T would send Plaintiff a text message with information about when the technician would be coming out to his home. Plaintiff Dep. at 20:5-8. At his deposition, Plaintiff testified that while he knew that AT&T would send a text message, he did not recall providing his phone number to the AT&T service representative during the service call. Plaintiff Dep. at 13:2-13, 14:1-5. An AT&T representative acknowledged that AT&T had not received written consent to send Plaintiff a text message and had no knowledge that Plaintiff provided oral consent. ECF No. 36-10 (Deposition of Shannon Grizzell, “Grizzell Dep.”) at 41:18-23. On March 2, 2017, AT&T sent Vehicle a single API request in order to prompt Vehicle to send a personalized MMS message to Plaintiff’s RAZR phone. Reply SOF ¶ 7. After processing AT&T’s request, Vehicle created the MMS to include the name and photograph of the AT&T technician who would perform the service appointment at Plaintiff’s house and the technician’s estimated time of arrival. Reply SOF ¶ 16. The MMS message also included text similar to “Reply STOP to stop receiving these messages.” Id. Vehicle then sent the MMS message to OpenMarket and did not receive any subsequent error messages indicating any problem with delivery of the MMS message. Id. ¶¶ 17, 19. The parties dispute whether Vehicle sent just one MMS message on March 2, 2017 to OpenMarket for delivery to Plaintiff’s cell phone. Reply SOF ¶ 17; Stone Declaration ¶¶ 12-13, Exhibit 1; Golden Declaration, Ex. 14 (“Broom Rept.”) at 5. However, the Plaintiff’s declarations offer no support for this proposition. The Court finds there was one MMS sent on March 2, 2017. Plaintiff testified that he received an appointment reminder that a technician would arrive at a certain time; that the message was helpful and that he was not suing on the basis of this message. Plaintiff Dep. at 22- 23. Plaintiff declared that the first message he received was sent on March 2, 2017 and that the last message was sent on September 15, 2018. Stone Decl. ¶ 13. Between September 16, 2017 and September 15, 2018, Plaintiff saved 111 of the SMS messages on his RAZR phone. Id. ¶ 12. Neil Broom, Plaintiff’s expert, performed a Cellebrite extraction on Plaintiff’s RAZR cellular telephone and identified 111 SMS messages on the phone during this time period. ECF No. 36-18 (“Broom Rept.”) at 5. All of the SMS messages list “73303” in the “From” line and list “AT&T Service Reminder” in the “Subject” line. Stone Decl., Ex. 1. “73303” is the short code listed in the U.S. Short Code Directory for Vehicle, and has reportedly been Vehicle’s short code since May 5, 2011, the date of the short code activation. Broom Rept. at 4. Each message included different dates and times for “Received” and “Expires On.” Id. In May 2017, Plaintiff contacted AT&T to tell them to stop sending the messages. Stone Decl. ¶ 15. Thereafter, Plaintiff spoke with at least five employees from AT&T’s executive office and was told that they would look into the situation; Plaintiff was never told that AT&T denied sending the messages. Id. Eventually, Plaintiff was specifically informed that he should contact T-Mobile, his service provider. Reply SOF ¶ 36. The messages reportedly ended in September 2018, soon after Plaintiff filed his complaint in this case. Stone Decl. ¶ 18. After the instant lawsuit was filed, Defendants hired Dr. Edwin Hernandez to provide an opinion as to whether Vehicle sent the alleged “service reminders” and to determine the cause and source of the “service reminders.” Dr. Hernandez, among other things, examined Plaintiff’s cell phone and determined that it had reach

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Stone v. AT&T Corp., (S.D. Cal. 2020).

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