STONE & MAGNANINI, LLP VS. UNITED AIRLINES (DC-021536-17, ESSEX COUNTY AND STATEWIDE)

CourtNew Jersey Superior Court Appellate Division
DecidedJanuary 28, 2021
DocketA-0657-18T2
StatusUnpublished

This text of STONE & MAGNANINI, LLP VS. UNITED AIRLINES (DC-021536-17, ESSEX COUNTY AND STATEWIDE) (STONE & MAGNANINI, LLP VS. UNITED AIRLINES (DC-021536-17, ESSEX COUNTY AND STATEWIDE)) is published on Counsel Stack Legal Research, covering New Jersey Superior Court Appellate Division primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

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STONE & MAGNANINI, LLP VS. UNITED AIRLINES (DC-021536-17, ESSEX COUNTY AND STATEWIDE), (N.J. Ct. App. 2021).

Opinion

NOT FOR PUBLICATION WITHOUT THE APPROVAL OF THE APPELLATE DIVISION This opinion shall not "constitute precedent or be binding upon any court." Although it is posted on the internet, this opinion is binding only on the parties in the case and its use in other cases is limited. R. 1:36-3.

SUPERIOR COURT OF NEW JERSEY APPELLATE DIVISION DOCKET NO. A-0657-18T2

STONE & MAGNANINI, LLP,

Plaintiff-Appellant/ Cross-Respondent,

v.

UNITED AIRLINES,

Defendant-Respondent/ Cross-Appellant. __________________________

Argued January 12, 2021- Decided January 28, 2021

Before Judges Mayer and Susswein.

On appeal from the Superior Court of New Jersey, Law Division, Essex County, Docket No. DC-021536-17.

Robert A. Magnanini and Julio C. Gomez argued the cause for appellant (Stone & Magnanini, LLP, attorneys; Robert A. Magnanini, of counsel and on the briefs).

Lauren F. Iannaccone argued the cause for respondent (Connell Foley, LLP, attorneys; Jeffrey W. Moryan, of counsel and on the briefs; Lauren F. Iannaccone, on the briefs). PER CURIAM

Plaintiff Stone & Magnanini LLP appeals from a May 30, 2018 order

granting summary judgment in favor of defendant United Airlines and a June 8,

2018 order denying as moot its motion to suppress defendant's answer.

Defendant cross-appeals from an August 27, 2018 order denying its motion for

attorney's fees and costs. We affirm the orders on appeal and cross-appeal.

The material facts are undisputed. Every year, plaintiff, a law firm,

organizes a retreat for its employees and their families. Plaintiff pays the

expenses associated with the retreat, including transportation and lodging.

In 2017, plaintiff scheduled a three-day retreat at a hotel in Key Biscayne,

Florida. Plaintiff, using a travel agent, bought airline tickets from defendant for

a flight scheduled to depart for Miami, Florida on Friday, February 10, 2017.

The tickets were issued in the names of plaintiff's employees and their family

members.

On the flight date, some of plaintiff's employees arrived at the airport with

their families two hours prior to departure. However, the tickets listed an

A-0657-18T2 2 incorrect gate number. Because the flight was overbooked, 1 one of plaintiff's

employees sent an email at 7:23 a.m. instructing "everyone . . . [to] get to gate

asap."

The flight was scheduled to depart at 7:59 a.m. and, pursuant to the

Contract of Carriage, defendant reserved the right to deny boarding to anyone

not present "at the loading gate . . . at least [fifteen] minutes prior to scheduled

departure." On this particular flight, anyone arriving at the gate after 7:44 a.m.

was not guaranteed a seat on the airplane.

Defendant's representative certified several ticket holders, constituting

four separate families, "were not in the loading area and . . . did not board the

flight prior to 7:44 a.m." Therefore, those seats, nine in total, were released

after the deadline. However, between 7:45 a.m. and 7:55 a.m., one family

boarded the flight before the doors to the aircraft closed at 7:55 a.m. Three

families (collectively, the late passengers), totaling five ticket holders, missed

the flight.

One of the employees who missed the flight, Alex Barnett-Howell,

testified he did not recall the "precise" time he arrived in the boarding area, but

1 Defendant's written contract, entitled Contract of Carriage, stated, "[a]ll . . . flights are subject to overbooking."

A-0657-18T2 3 "believe[d] it was . . . between 7:30 and 7:40." Barnett-Howell explained one

family ahead of his family at the boarding gate "had already boarded the plane."

Because the flight had not departed, Barrett-Howell asked the gate agent if his

family could board the flight. He was told his "seat[] was gone [and] there was

no way to board . . . ."

During deposition, plaintiff's managing partner, Robert A. Magnanini,

testified he witnessed defendant board "standby people" on the flight earlier than

fifteen minutes before the scheduled departure. Magnanini believed the seats

belonging to the late passengers were occupied by defendant's off-duty crew

Defendant offered to accommodate the late passengers by placing them

on a later flight. One of the late passengers sent an email to Magnanini at 8:16

a.m., advising all of the late passengers were on "standby" for a flight scheduled

to leave Newark Liberty International at 1:30 p.m. Magnanini responded:

I think we walked on the flight at 7:41 and I told [the gate agent] that you guys were still coming. [T]he gate agent said OK fine and then proceeded to load a bunch of people into your seats . . . . PS, someone start researching how to sue [defendant] for this.

About two hours later, a different late passenger emailed Magnanini that

the 1:30 p.m. flight was "completely booked," and "[the] earliest [defendant]

A-0657-18T2 4 [could] get us [a] guaranteed seat [was] for [Saturday] night, which seem[ed]

pointless." Two families arranged for Jet Blue flights on the original flight date

but arriving at the Fort Lauderdale airport instead of the Miami airport. Another

family booked a flight with defendant to Fort Lauderdale, departing Saturday

morning. Since the late passengers arrived in Fort Lauderdale rather than

Miami, plaintiff arranged ground transportation to drive them to Key Biscayne.

In addition, plaintiff extended the retreat and its stay at the hotel for one day to

accommodate the late passengers.

On March 17, 2017, plaintiff, through Magnanini, sent a letter to

defendant seeking a $11,231.40 for charges it was "forced . . . to incur" on flight

tickets, ground transportation, and lodging. Plaintiff's letter advised if the

matter was not "resolve[d] . . . efficiently as possible," it would "move to protect

[its] rights."

On March 29, 2017, defendant's representative telephoned plaintiff and

spoke to plaintiff's office assistant. According to her notes, defendant's

representative indicated the following:

Apologized for the disruption . . . . Advised her unable to refund JetBlue tickets, (customer made alternate reservations on their own)[.] Provided Refund Services link . . . to request refund for unused portion of [Mr. Barnett-Howell's ticket] already applie[d] for the refund, and refunded [$]281.89. Change fees are non-

A-0657-18T2 5 refundable, and [defendant] does not cover additional expenses at destination, ground or hotel accommodations.

Defendant's representative explained defendant could authorize $350 e-

vouchers to the "[five] . . . customer[s] that were inconv[enienced]." Plaintiff's

office assistance said she would talk to Magnanini and report back. The office

assistant asked about pursuing legal action and defendant's representative

advised, "Please know that our Legal Department is responsible for reviewing

only those cases that have been filed in court. All legal documents should be

served upon United's registered agent . . . ."

The next day, plaintiff's office assistant contacted defendant's

representative and explained she would confirm, via email or telephone, whether

defendant's offered vouchers could be issued. Three weeks later, plaintiff's

office assistance sent an email to defendant's representative, authorizing credits

in the amount of the $350 to be issued to the "individual []email address[es]" of

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STONE & MAGNANINI, LLP VS. UNITED AIRLINES (DC-021536-17, ESSEX COUNTY AND STATEWIDE), Counsel Stack Legal Research, https://law.counselstack.com/opinion/stone-magnanini-llp-vs-united-airlines-dc-021536-17-essex-county-and-njsuperctappdiv-2021.