STONE & MAGNANINI, LLP VS. UNITED AIRLINES (DC-021536-17, ESSEX COUNTY AND STATEWIDE)

New Jersey Superior Court Appellate Division·Decided January 28, 2021·No. A-0657-18T2·Unpublished

Opinion

NOT FOR PUBLICATION WITHOUT THE APPROVAL OF THE APPELLATE DIVISION This opinion shall not "constitute precedent or be binding upon any court." Although it is posted on the internet, this opinion is binding only on the parties in the case and its use in other cases is limited. R. 1:36-3.

SUPERIOR COURT OF NEW JERSEY APPELLATE DIVISION

DOCKET NO. A-0657-18T2

STONE & MAGNANINI, LLP,

Plaintiff-Appellant/

Cross-Respondent,

v. UNITED AIRLINES,

Defendant-Respondent/ Cross-Appellant.

Argued January 12, 2021- Decided January 28, 2021 Before Judges Mayer and Susswein.

On appeal from the Superior Court of New Jersey, Law Division, Essex County, Docket No. DC-021536-17.

Robert A. Magnanini and Julio C. Gomez argued the cause for appellant (Stone & Magnanini, LLP, attorneys; Robert A. Magnanini, of counsel and on the briefs).

Lauren F. Iannaccone argued the cause for respondent (Connell Foley, LLP, attorneys; Jeffrey W. Moryan, of counsel and on the briefs; Lauren F. Iannaccone, on the briefs).

PER CURIAM Plaintiff Stone & Magnanini LLP appeals from a May 30, 2018 order granting summary judgment in favor of defendant United Airlines and a June 8, 2018 order denying as moot its motion to suppress defendant's answer. Defendant cross-appeals from an August 27, 2018 order denying its motion for attorney's fees and costs. We affirm the orders on appeal and cross-appeal.

The material facts are undisputed. Every year, plaintiff, a law firm, organizes a retreat for its employees and their families. Plaintiff pays the expenses associated with the retreat, including transportation and lodging.

In 2017, plaintiff scheduled a three-day retreat at a hotel in Key Biscayne, Florida. Plaintiff, using a travel agent, bought airline tickets from defendant for a flight scheduled to depart for Miami, Florida on Friday, February 10, 2017. The tickets were issued in the names of plaintiff's employees and their family members.

On the flight date, some of plaintiff's employees arrived at the airport with their families two hours prior to departure. However, the tickets listed an

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incorrect gate number. Because the flight was overbooked, 1 one of plaintiff's employees sent an email at 7:23 a.m. instructing "everyone . . . [to] get to gate asap."

The flight was scheduled to depart at 7:59 a.m. and, pursuant to the Contract of Carriage, defendant reserved the right to deny boarding to anyone not present "at the loading gate . . . at least [fifteen] minutes prior to scheduled departure." On this particular flight, anyone arriving at the gate after 7:44 a.m. was not guaranteed a seat on the airplane.

Defendant's representative certified several ticket holders, constituting four separate families, "were not in the loading area and . . . did not board the flight prior to 7:44 a.m." Therefore, those seats, nine in total, were released after the deadline. However, between 7:45 a.m. and 7:55 a.m., one family boarded the flight before the doors to the aircraft closed at 7:55 a.m. Three families (collectively, the late passengers), totaling five ticket holders, missed the flight.

One of the employees who missed the flight, Alex Barnett-Howell, testified he did not recall the "precise" time he arrived in the boarding area, but

1 Defendant's written contract, entitled Contract of Carriage, stated, "[a]ll . . . flights are subject to overbooking."

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"believe[d] it was . . . between 7:30 and 7:40." Barnett-Howell explained one family ahead of his family at the boarding gate "had already boarded the plane." Because the flight had not departed, Barrett-Howell asked the gate agent if his family could board the flight. He was told his "seat[] was gone [and] there was no way to board . . . ."

During deposition, plaintiff's managing partner, Robert A. Magnanini, testified he witnessed defendant board "standby people" on the flight earlier than fifteen minutes before the scheduled departure. Magnanini believed the seats belonging to the late passengers were occupied by defendant's off-duty crew members.

Defendant offered to accommodate the late passengers by placing them on a later flight. One of the late passengers sent an email to Magnanini at 8:16 a.m., advising all of the late passengers were on "standby" for a flight scheduled to leave Newark Liberty International at 1:30 p.m. Magnanini responded:

I think we walked on the flight at 7:41 and I told [the gate agent] that you guys were still coming. [T]he gate agent said OK fine and then proceeded to load a bunch of people into your seats . . . . PS, someone start researching how to sue [defendant] for this.

About two hours later, a different late passenger emailed Magnanini that the 1:30 p.m. flight was "completely booked," and "[the] earliest [defendant]

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[could] get us [a] guaranteed seat [was] for [Saturday] night, which seem[ed] pointless." Two families arranged for Jet Blue flights on the original flight date but arriving at the Fort Lauderdale airport instead of the Miami airport. Another family booked a flight with defendant to Fort Lauderdale, departing Saturday morning. Since the late passengers arrived in Fort Lauderdale rather than Miami, plaintiff arranged ground transportation to drive them to Key Biscayne. In addition, plaintiff extended the retreat and its stay at the hotel for one day to accommodate the late passengers.

On March 17, 2017, plaintiff, through Magnanini, sent a letter to defendant seeking a $11,231.40 for charges it was "forced . . . to incur" on flight tickets, ground transportation, and lodging. Plaintiff's letter advised if the matter was not "resolve[d] . . . efficiently as possible," it would "move to protect [its] rights."

On March 29, 2017, defendant's representative telephoned plaintiff and spoke to plaintiff's office assistant. According to her notes, defendant's representative indicated the following:

Apologized for the disruption . . . . Advised her unable to refund JetBlue tickets, (customer made alternate reservations on their own)[.] Provided Refund Services link . . . to request refund for unused portion of [Mr.

Barnett-Howell's ticket] already applie[d] for the refund, and refunded [$]281.89. Change fees are non-

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refundable, and [defendant] does not cover additional expenses at destination, ground or hotel accommodations.

Defendant's representative explained defendant could authorize $350 e-

vouchers to the "[five] . . . customer[s] that were inconv[enienced]." Plaintiff's office assistance said she would talk to Magnanini and report back. The office assistant asked about pursuing legal action and defendant's representative advised, "Please know that our Legal Department is responsible for reviewing only those cases that have been filed in court. All legal documents should be served upon United's registered agent . . . ."

The next day, plaintiff's office assistant contacted defendant's representative and explained she would confirm, via email or telephone, whether defendant's offered vouchers could be issued. Three weeks later, plaintiff's office assistance sent an email to defendant's representative, authorizing credits in the amount of the $350 to be issued to the "individual []email address[es]" of late passengers. That same day, plaintiff's office assistant emailed the late passengers, informing they "will receive an e-voucher from [defendant] as compensation for [their] experience on February 10, 2017." The next day, the late passengers received defendant's e-vouchers.

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