Stephane Siantou v. Safeco Insurance Company of America, D/B/A and A/K/A American Economy Insurance Company

CourtDistrict Court, W.D. Texas
DecidedFebruary 23, 2026
Docket5:24-cv-00721
StatusUnknown

This text of Stephane Siantou v. Safeco Insurance Company of America, D/B/A and A/K/A American Economy Insurance Company (Stephane Siantou v. Safeco Insurance Company of America, D/B/A and A/K/A American Economy Insurance Company) is published on Counsel Stack Legal Research, covering District Court, W.D. Texas primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Stephane Siantou v. Safeco Insurance Company of America, D/B/A and A/K/A American Economy Insurance Company, (W.D. Tex. 2026).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE WESTERN DISTRICT OF TEXAS SAN ANTONIO DIVISION

STEPHANE SIANTOU, § § Plaintiff, § 5:24-CV-00721-OLG-RBF § vs. § § SAFECO INSURANCE COMPANY OF § AMERICA, D/B/A AND A/K/A § AMERICAN ECONOMY INSURANCE § COMPANY; § § Defendant. §

REPORT AND RECOMMENDATION OF UNITED STATES MAGISTRATE JUDGE

To the Honorable United States District Judge Orlando L. Garcia: This Report and Recommendation concerns Defendant AEIC’s Motion to Dismiss. See Dkt. No. 21 (“Mot.”); see also Dkt. Nos. 23 (“Response”), 25 (“Reply”). All pretrial matters in this action have been referred for disposition, pursuant to Rule CV-72 and Appendix C to the Local Rules for the United States District Court for the Western District of Texas. See Dkt. No. 4. Authority to enter this recommendation stems from 28 U.S.C. § 636(b)(1)(B). For the reasons set forth below, Defendant AEIC’s Motion to Dismiss, Dkt. No. 21, should be GRANTED IN PART and DENIED IN PART, as discussed further below. Factual and Procedural Background This case concerns the cancellation of Plaintiff Stephane Siantou’s homeowner’s insurance policy. Siantou alleges that Defendant Safeco Insurance Company of America d/b/a and a/k/a American Economic Insurance Company (“Defendant” or “AEIC”)1 failed to notify Siantou that the insurance premiums for his insurance policy weren’t being funded, which led to the policy’s cancellation. According to the Third Amended Complaint, which is the live complaint, Siantou purchased a home in San Antonio, Texas (hereinafter referred to as “the Property”), in January of

2022. Dkt. No. 20 (“3d Am. Compl.”) at 6, ¶ 5.01; Mot. at 7. Siantou obtained a mortgage with North American Savings Bank (“North American”) in connection with the purchase. 3d Am. Compl. at 6, ¶ 5.01. Defendant AEIC issued a homeowner’s insurance policy to Siantou for the Property through Siantou’s insurance agent, NSure Insurance Services, Inc. (“NSure”). Id. at 6, ¶ 5.02; Mot. at 7. As part of the agreement between Siantou and Siantou’s mortgage lender, North American, Siantou was required to fund an escrow account, which North American would then use to pay, among other things, the homeowner’s insurance premiums owed to AEIC. 3d Am. Compl. at 6, ¶ 5.04; Mot. at 8. In aid of this arrangement, Siantou’s insurance agent, NSure, allegedly notified

AEIC that Siantou had selected “bill lender” as the payment method for the policy, meaning Siantou chose an option whereunder lender North American would pay the policy premiums for Siantou out of Siantou’s escrow funds. 3d Am. Compl. at 8, ¶ 5.13; see also Mot. at 8. It is undisputed that things did not go as expected and insurance premiums owed to AEIC accrued unpaid. There’s also no dispute that some of the outstanding policy premiums were sent to collections. The parties, however, dispute how the debt accrued and whose fault it was that it accrued.

1 As stated in Defendant AEIC’s Motion to Dismiss, Plaintiff Siantou incorrectly refers to Defendant as “Safeco” throughout the Third Amended Complaint. See Mot. at 1. According to Siantou, “[i]n or about March or April 2022,” lender North American sold Siantou’s mortgage account to J.P. Morgan Chase (“Chase”). 3d Am. Compl. at 9, ¶ 5.17. After this transaction, Siantou claims to have continued to fully fund the escrow account but Chase, unbeknownst to Siantou, failed to pay the policy premiums owed to AEIC. Id. at 10, ¶¶ 5.18, 5.19. And since premiums weren’t being paid, AEIC purportedly cancelled the policy and sent the total

unpaid amount to collections. Id. at 10, ¶ 5.20. AEIC, in contrast, claims in its Motion that North American paid the 2022 annual premium in full out of escrow funds on or about January 29, 2022. See Mot. at 8. Then, on March 13, 2022, AEIC says it sent Siantou a notice advising him that his policy with AEIC would be cancelled on April 16, 2022, because Siantou had an open water claim on another property that Siantou had failed to disclose to AEIC. Id. AEIC also sent Siantou a check totaling $1,100.33—a refund of the already paid 2022 premium from the April 16 cancellation until the end of the year. Id. Things then got complicated, according to AEIC. Several weeks after AEIC sent Siantou the $1,100.33 refund check, lender NSure informed

AEIC that the water claim was now closed. Id. So, on April 13, 2022, AEIC claims to have sent a letter to Siantou notifying him that the policy was being continued with no lapse in coverage and requesting repayment of the refunded $1,100.33 premium balance for the rest of 2022. Id. at 9. According to AEIC, Siantou failed to timely repay the refunded $1,100.33 or otherwise respond to AEIC’s notice. Id. In light of his non-repayment, AEIC cancelled the policy and notified North American and Siantou of that decision. Id. at 9-10. AEIC also sent Siantou a letter requesting payment of $257.22 owed outstanding premium payments, bridging the gap between the original April 16 contemplated cancellation date and the actual cancellation date that occurred some time later. Id. at 10. Having failed to hear from Siantou, on August 9, 2022, AEIC sent the outstanding $257.22 balance to collections. Id. at 10. On November 3, 2022, Siantou contacted AEIC and advised that he had never cashed the originally issued $1,100.13 refund check. Id. AEIC claims to have then used that $1,100.13 to satisfy the outstanding $257.22 and thereafter issued another refund check to Siantou for the

remaining refund balance of $843.11. Id. at 10-11. Siantou alleges that he went on an extended five-month trip overseas beginning in or about April 2022 and therefore claims that he didn’t receive notice of the policy’s cancellation. 3d Am. Compl. at 11, ¶ 5.25. The parties do not dispute that AEIC mailed notices of the policy’s cancellation to the Property in question, rather than by sending them through email or by some other means. Id. at 11-12, ¶ 5.25; Mot. at 7-8. Siantou alleges, however, that at some point after AEIC issued the policy, he elected to receive “paperless communication” from AEIC. 3d Am. Compl. at 10, ¶¶ 5.20, 5.21. He also claims that it is because of AEIC’s failure to communicate through the “agreed upon method of communication” that the policy was ultimately cancelled. Id.

at 11-12, ¶ 5.25. For its part, AEIC claims that Siantou indeed enrolled in their “Paperless Policy program,” which allowed Siantou to receive certain documents electronically, namely only those pertaining to the policy, like renewals and changes. Mot. at 9 (emphasis added). Siantou did not, however, enroll in the Paperless Billing program, says AEIC, and he moreover couldn’t have done so because his lender paid the premiums out of escrow. Id. As a result of AEIC cancelling the policy and sending the unpaid amount to collections, Siantou alleges, he “suffered depression, anxiety,” and other emotional and mental damages. 3d Am. Compl. at 12, ¶¶ 5.26, 5.27. Siantou also claims that he was subsequently unable to obtain replacement insurance because his would-be premiums dramatically increased as a result. Id. at 12, ¶ 5.30. Siantou, proceeding pro se and in forma pauperis, sued AEIC on June 27, 2024. See Dkt. Nos, 1, 2, & 5. In the Third Amended Complaint, Siantou asserts claims for breach of contract, promissory estoppel, breach of fiduciary duty, violation of the Texas Deceptive Trade Practices

Act (“DTPA”), invasion of privacy, as well as negligence, gross negligence, and negligence per se. See 3d Am. Compl. AEIC filed the Motion to Dismiss Plaintiff’s Third Amended Complaint for Failure to State a Claim pursuant to Federal Rule of Civil Procedure 12(b)(6). See Dkt. No. 21. Siantou timely filed a response, see Dkt. No.

Free access — add to your briefcase to read the full text and ask questions with AI

Related

Johnson v. Sawyer
47 F.3d 716 (Fifth Circuit, 1995)
Metropolitan Life v. Haden & Company
158 F.3d 584 (Fifth Circuit, 1998)
Acuna v. Brown & Root Inc.
200 F.3d 335 (Fifth Circuit, 2000)
Collins v. Morgan Stanley Dean Witter
224 F.3d 496 (Fifth Circuit, 2000)
Causey v. Sewell Cadillac-Chevrolet, Inc.
394 F.3d 285 (Fifth Circuit, 2004)
Lowe v. Hearst Communications, Inc.
487 F.3d 246 (Fifth Circuit, 2007)
Erie Railroad v. Tompkins
304 U.S. 64 (Supreme Court, 1938)
Thomas v. Arn
474 U.S. 140 (Supreme Court, 1986)
Erickson v. Pardus
551 U.S. 89 (Supreme Court, 2007)
Bell Atlantic Corp. v. Twombly
550 U.S. 544 (Supreme Court, 2007)
Ashcroft v. Iqbal
556 U.S. 662 (Supreme Court, 2009)
Pralhad S. Jhaver v. Zapata Off-Shore Co.
903 F.2d 381 (Fifth Circuit, 1990)

Cite This Page — Counsel Stack

Bluebook (online)
Stephane Siantou v. Safeco Insurance Company of America, D/B/A and A/K/A American Economy Insurance Company, Counsel Stack Legal Research, https://law.counselstack.com/opinion/stephane-siantou-v-safeco-insurance-company-of-america-dba-and-aka-txwd-2026.