Start-All Enterprises Inc v. Home-Owners Insurance Company

CourtMichigan Court of Appeals
DecidedMarch 28, 2024
Docket361848
StatusUnpublished

This text of Start-All Enterprises Inc v. Home-Owners Insurance Company (Start-All Enterprises Inc v. Home-Owners Insurance Company) is published on Counsel Stack Legal Research, covering Michigan Court of Appeals primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Start-All Enterprises Inc v. Home-Owners Insurance Company, (Mich. Ct. App. 2024).

Opinion

If this opinion indicates that it is “FOR PUBLICATION,” it is subject to revision until final publication in the Michigan Appeals Reports.

STATE OF MICHIGAN

COURT OF APPEALS

START-ALL ENTERPRISES, INC., UNPUBLISHED March 28, 2024 Plaintiff-Appellant,

v No. 361848 Livingston Circuit Court HOME-OWNERS INSURANCE COMPANY and LC No. 20-030781-CB DOTY AGENCY, INC.,

Defendants-Appellees.

Before: M. J. KELLY, P.J., and JANSEN and GARRETT, JJ.

PER CURIAM.

Plaintiff, Start-All Enterprises, Inc, appeals as of right the trial court order granting summary disposition in favor of defendants Home-Owners Insurance Company and Doty Agency, Inc. For the reasons stated in this opinion, we reverse and remand.

I. BASIC FACTS

In May 2013, Start-All’s tailored property protection policy with Home-Owners was renewed. In July 2013, Start-All acquired a new property. At that time, Start-All’s owner, Frank Dumas, e-mailed Doty Agency to inform it of the new property and to request insurance coverage for it. Dumas informed Doty Agency’s customer service representative that the property had two buildings, and he requested $500,000 in replacement coverage. Acting on behalf of Start-All, Doty Agency contacted Home-Owners regarding the new property, and Home-Owners issued a change in endorsement. Because a customer service representative for Doty did not inform Home-Owners that there were two buildings on the property, the coverage was only for one building with $500,000 in replacement coverage.

The policy renewed in May 2014. The renewal process was described by Doty’s customer service representative. She explained that Home-Owners would create a renewal slip and send it to Doty because Home-Owners did not deal directly with its insureds. Upon receiving the correspondence, Doty would ensure that the coverage was correct and then prepare a letter for the insured describing the current renewal. The customer service representative noted that the letter would not necessarily alert the insured to changes to the policy. Dumas and Start-All’s vice-

-1- president testified that they did not memorize the policy limits for each of the buildings covered by the policy, and so unless they conducted a detailed line-by-line comparison, they would not have known whether the policy limits reflected the coverage that they had initially requested. Rather, they testified that they trusted Doty to verify that Home-Owners did not change the policy.

Following the 2014 policy renewal, Home-Owners conducted an inspection of the property at issue in this case. Its investigator determined that there were two buildings on the property. The investigator prepared a valuation report indicating that the replacement value for both buildings was only $389,559. Upon receiving the valuation report, an underwriter for Home-Owners contacted Doty advising that there were two buildings on the property and asking it to review the valuation report and respond with any desired changes to the requested coverage. According to the underwriter, Home-Owners would not change the policy limits without first receiving express approval from the insurance agency. Likewise, Doty’s customer service representative stated that Doty would not instruct Home-Owners to make any changes without approval from its customer. The representative, therefore, e-mailed Dumas to confirm coverage for the subject property. In the e-mail she noted that there was $512,000 replacement coverage (adjusted for inflation) and that there were two buildings. Her notes reflect that Dumas confirmed that there were two buildings on the property.

Dumas met with a Doty insurance agent on July 9, 2014. Dumas believed that they settled on $500,000 in coverage. Changes to the policy were e-mailed to Home-Owners’ underwriter on July 16, 2014. Thereafter, Doty’s customer service representative confirmed with Dumas that all recommendations in the valuation report had been complied with and she informed the underwriter that the changes had been made. Dumas later asked the customer service representative to provide him with updated prices. And, on August 12, 2014, the underwriter sent a copy of the policy declarations sheet, which reflected $512,000 in replacement coverage for the subject property. Notably, the customer service representative’s notes reflect that Dumas wanted coverage for two buildings and a freestanding sign and that he wanted the coverage to remain at $512,000. Similarly, the underwriter’s notes state that the coverage on the property should not be reduced. Ultimately, the policy was issued for $512,000 in replacement coverage.1

On March 30, 2014, a second underwriter made a note that the policy was being reviewed because the square footage for the building and the building values were “off” in the prior renewal. The second underwriter told Doty’s customer service representative that changes needed to be made. As will be discussed further below, there is a factual dispute over who initiated the changes to the policy. Regardless, the underwriter’s notes indicate that multiple changes were made to the policy, including an approximately $300,000 reduction in coverage on the subject property. Doty’s customer service representative received the renewal with the reduced coverage on April 3, 2015. She forwarded it to the insurance agent handling Start-All’s policy. An underwriter

1 After the renewed policy was issued, Dumas e-mailed the customer service representative asking about the cost breakdown as a result of the change in coverage amounts. Dumas believed the e- mail might have been in relation to personal property insurance. Given that there had, as of yet, been no reduction in the amount of coverage on the property at issue in this case, it would be nonsensical to surmise that he was acknowledging a reduction in coverage related to this case.

-2- manager at Home-Owners testified that the only notice of a reduction in coverage provided to Doty was in the form of a newly printed declaration sheet, which stated the new policy limits. Nothing in the notice pointed out to Doty that the policy limits had been reduced. Based upon the correspondence from Home-Owners, the customer service representative was unaware of the reduction in coverage. Indeed, the first time that she learned that the coverage had been reduced was at her deposition in this case.

The renewal with the reduced limits was issued on May 10, 2015. Doty Agency sent an annual renewal letter to Start-All. The letter accurately reflected the new coverage limits, but did not point out that it was a reduction in coverage. Start-All did not ask any questions, request any changes, or refuse to pay the premiums. Subsequently, the policy renewed with the reduced coverage in 2016, 2017, and 2018. Then, on April 23, 2019, a fire caused significant damage to the subject property. After the fire, Dumas learned for the first time that the coverage on the property had been reduced. He stated that he had never requested such a reduction.

In June 2020, Start-All filed a complaint against Home-Owners and Doty. As to Home- Owners, Start-All alleged that it had breached the insurance contract by unilaterally reducing the coverage for the property, by failing to give proper notice of the reduction in coverage, and by declining to honor the original amount of coverage that had been agreed upon. As to Doty, Start- All alleged that the agency had violated its duty to procure the requested coverage because the policy it procured had significantly less coverage than requested. Moreover, Start-All asserted that Doty was liable for failing to advise it that the policy limits had been unilaterally reduced by Home-Owners. Following discovery, Home-Owners and Doty Agency moved for summary disposition, which the trial court granted. This appeal follows.

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Bluebook (online)
Start-All Enterprises Inc v. Home-Owners Insurance Company, Counsel Stack Legal Research, https://law.counselstack.com/opinion/start-all-enterprises-inc-v-home-owners-insurance-company-michctapp-2024.