Stapleton v. Monro Muffler, No. Cv 98-0580365s (Feb. 3, 2003)

2003 Conn. Super. Ct. 1796
CourtConnecticut Superior Court
DecidedFebruary 3, 2003
DocketNo. CV 98-0580365S
StatusUnpublished

This text of 2003 Conn. Super. Ct. 1796 (Stapleton v. Monro Muffler, No. Cv 98-0580365s (Feb. 3, 2003)) is published on Counsel Stack Legal Research, covering Connecticut Superior Court primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Stapleton v. Monro Muffler, No. Cv 98-0580365s (Feb. 3, 2003), 2003 Conn. Super. Ct. 1796 (Colo. Ct. App. 2003).

Opinion

[EDITOR'S NOTE: This case is unpublished as indicated by the issuing court.]

MEMORANDUM OF DECISION ON DEFENDANTS' MOTION FOR SUMMARY JUDGMENT
In this case, plaintiff Robert Stapleton, a sworn officer of the Hartford (CT) Police Department, seeks to recover money damages from defendants Monro Muffler, Inc. ("Monro") and Mark Cross ("Cross") for intentional infliction of emotional distress. The claim arises from events which occurred on August 14, 1997 when defendant Cross, then the assistant manager of defendant Monro's Glastonbury, Connecticut store, contacted the Glastonbury Police Department to report that the plaintiff, who was assertedly intoxicated, had just sped away from the Monro parking lot after engaging in an angry argument about the servicing of his vehicle inside the store. As a result of Mr. Cross's complaint, which the plaintiff claims to have been an "extreme and outrageous" response to his frustrated efforts to get proper warranty service for his vehicle, the plaintiff alleges that he suffered "severe" emotional distress, in that "he was humiliated and embarrassed in front of his colleagues, the Glastonbury Police and the Connecticut State Police; and was humiliated in that a state trooper came to his home while he was having a party." Revised Complaint (2/6/01), Count VI, ¶¶ 17, 19.

To prevail on a claim of intentional infliction of emotional distress, four elements must be established.

"It must be shown: (1) that the actor intended to inflict emotional distress or that he knew or should have known that emotional distress was the likely result of his conduct; (2) that the conduct was extreme and outrageous; (3) that the defendant's conduct was the cause of the plaintiff's distress; and (4) that the emotional distress sustained by the plaintiff was severe . . . Petyan v. Ellis, 200 Conn. 243, 253, 510 A.2d 1337 (1986)." (Internal quotation marks omitted.) Appleton v. Board of Education, 53 Conn. App. 252, 265, 730 A.2d 88, cert. granted on other grounds, 249 Conn. 927, 733 A.2d 847 (1999). "Liability for intentional infliction of emotional distress requires conduct exceeding all bounds usually tolerated by decent society, of a nature which is CT Page 1797 especially calculated to cause, and does cause, mental distress of a very serious kind." Ancona v. Manafort Bros., Inc., 56 Conn. App. 701, 712, 746 A.2d 184, cert. denied, 252 Conn. 954, 749 A.2d 1202 (2000).

Muniz v. Kravis, 59 Conn. App. 704, 708, 757 A.2d 1207 (2000) (emphasis added). The defendants have now moved this Court for summary judgment on the ground that the plaintiff cannot establish the fourth essential element of intentional infliction of emotional distress, to wit: that the mental suffering he endured as a result of the defendant's alleged misconduct was of such a "very serious kind" as to constitute "severe emotional distress."

I
To prevail on their motion, the defendants must show, based on the pleadings, affidavits and other materials submitted in support of and in opposition to the motion, that there is no genuine issue of material fact that the plaintiff did not suffer "severe emotional distress" as a result of their alleged misconduct, and thus that they are entitled to judgment as a matter of law. Practice Book § 17-49; Gurliacci v. Mayer,218 Conn. 531, 562 (1991). In making its determination as to the sufficiency of the defendants' showing, the Court must view the evidence in the light most favorable to plaintiff. Catz v. Rubenstein, 201 Conn. 39,49 (1986).

II
In support of their motion, the defendants have supplied the Court with a lengthy excerpt from the transcript of the plaintiff's deposition, in which the plaintiff fully described the nature of the defendants' alleged misconduct and its claimed effects upon him. In light of that description, which the plaintiff has not modified or supplemented in responding to the motion, the plaintiff's claim that the defendants caused him severe emotional distress is based on the following facts.

On August 14, 1997, the plaintiff left work at the Hartford Police Department shortly after 5:00 p.m. and drove to Monro's store in Glastonbury to have new calipers installed on his car. Having ordered the new calipers under his Limited Lifetime Warranty on or about August 8, 1997, he had made several unsuccessful attempts to have them installed in the intervening week.

After dropping off his car at about 5:20 p.m., the plaintiff walked across the street to a restaurant, The Ground Round, where he ate some chicken wings and drank about half of a 12-ounce beer. He returned to CT Page 1798 Monro at about 5:50 p.m. after calling and being told that his car was ready.

On returning, however, the plaintiff was told once more that his car had not been repaired. Given no answer by defendant Cross when he demanded to know why, the plaintiff then demanded that Cross give him both the name of his district representative and a written list of the names of all Monro employees who were then in the store. The plaintiff's stated purposes for making these demands were to get the name of a person to whom he could make a complaint and to get written proof that he had actually been in the store at the time in question. After giving him "two or three minutes of the run around," defendant Cross told the plaintiff that Monro couldn't fix his car and refused to comply with his demands for names. According to the plaintiff, who described himself as "angry," he left the store at about 6:00 p.m., got in his car, and drove straight home to Hebron, where a fellow Hartford officer whom he had invited over to dinner was already waiting for him.

About a half-hour after the plaintiff arrived home, a Hebron constable named Officer Gervais "showed up" in his driveway and told him that the Glastonbury Police were reporting an incident in which an intoxicated driver, identified as the plaintiff, had been very loud and angry and caused a scene in Monro's lobby, then sped off from the parking lot. Upon being so informed, the plaintiff suggested to Officer Gervais that they call the Glastonbury Police Department, which they then did, speaking to Commander Cordone. Commander Cordone advised the plaintiff and Officer Gervais that he would have the investigating officer call them at the plaintiff's house.

In the fifteen or twenty minutes before the investigating officer called, the plaintiff spoke to Officer Gervais, who was affiliated with the Connecticut State Police.

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Bluebook (online)
2003 Conn. Super. Ct. 1796, Counsel Stack Legal Research, https://law.counselstack.com/opinion/stapleton-v-monro-muffler-no-cv-98-0580365s-feb-3-2003-connsuperct-2003.