Stagger v. Experian Information Solutions, Inc.

CourtDistrict Court, N.D. Illinois
DecidedNovember 15, 2021
Docket1:21-cv-02001
StatusUnknown

This text of Stagger v. Experian Information Solutions, Inc. (Stagger v. Experian Information Solutions, Inc.) is published on Counsel Stack Legal Research, covering District Court, N.D. Illinois primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Stagger v. Experian Information Solutions, Inc., (N.D. Ill. 2021).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF ILLINOIS EASTERN DIVISION CHERANNZETTA STAGGER, ) ) Plaintiff, ) No. 21 C 2001 ) v. ) Magistrate Judge Jeffrey Cole ) EXPERIAN INFORMATION SOLUTIONS, ) INC., ) ) Defendant. ) MEMORANDUM OPINION AND ORDER The plaintiff has filed a motion to compel the defendant, Experian, to respond to two document requests, Nos. 5 and 24. For the following reasons the motion [Dkt. #25] is granted. Experian must produce the materials at issue within 15 days. This is a Fair Credit Reporting Act (“FCRA”) case the plaintiff filed against Experian on April 14, 2021. The plaintiff filed for Chapter 7 Bankruptcy in June of 2020, and received an Order of Discharge on or about September 9, 2020. [Dkt. #1, ¶¶ 36-37]. At that point, plaintiff was not personally liable for her dischargeable debts, and her pre-petition debts had $0 balances. [Dkt. #1, ¶ 38]. Plaintiff complains that, despite having actual knowledge of her bankruptcy discharge and despite actual knowledge that plaintiff’s Opportunity Financial, LLC (“Opportunity”) credit account had been opened prior to the filing of her bankruptcy petition, Experian nevertheless reported the Account as “Open” with an outstanding balance owed of $2,426. [Dkt. #1, ¶¶ 45-49]. Plaintiff alleges that this obvious inaccuracy is the result of Experian’s insufficient procedures regarding the reporting of consumers’ pre-bankruptcy credit accounts after the consumer receives a discharge in Chapter 7 bankruptcy. [Dkt. #1, ¶¶ 50-57]. As a result of those alleged insufficient procedures and inaccurate reporting, plaintiff claims she suffered actual damages, including decreased access to credit, less favorable credit terms, higher debt-to-income ratio, emotional and mental distress, frustration, humiliation, anxiety, and harm to her reputation. [Dkt.

#1, ¶¶ 58-60]. Experian claims that it followed its usual procedure in this case. Within seven days of receiving notice from LexisNexis that a discharge has been entered in a consumer’s Chapter 7 bankruptcy, it “scrubs” the consumer’s file and updates all accounts that are reporting as more than 30 days late. According to Experian, it does not scrub accounts reporting in a current status. It continues to monitor the consumer’s file on a regular basis for accounts that have begun to report as more than 30 days past due. If one of those comes up, Experian updates the report to show it as

discharged. The idea is to catch accounts that were current at the time of discharge and have since gone delinquent. In the plaintiff’s case, Experian claims it got notice of plaintiff’s discharge order on September 10, 2020. Experian ran its bankruptcy scrub but, at the time, plaintiff’s Opportunity account was “current”, so it wasn’t updated. According to Experian, because it remained “current’ during monitoring, it wasn’t updated and did adversely affect plaintiff’s credit score. But, Experian lays the blame for that at plaintiff’s doorstep because she did notify Experian the account was discharged. And, when Experian applied dispute procedures to the account once plaintiff filed suit to correct the account’s status, the correction cost the plaintiff five points of credit score. [Dkt. #30,

at 4-6]. But, whether any or all of the foregoing is what happened is a matter for dispositive motions or, perhaps trial. As much as the parties would like to argue their substantive cases – and have – 2 this is a discovery dispute. The idea here is to gather evidence to show what happened, or perhaps what should have happened, not to take counsel’s word for it. “[U]nfortunately... saying so doesn't make it so....” United States v. 5443 Suffield Terrace, Skokie, Ill., 607 F.3d 504, 510 (7th Cir.2010). Accord Madlock v. WEC Energy Group, Inc., 885 F.3d 465, 473 (7th Cir. 2018).

The plaintiff served the document requests at issue here on June 14, 2021, and Experian came back with its objections in timely fashion on July 14th. A fair amount of the parties’ back and forth can be glossed over as it is clear the law firms are familiar with one another and not altogether cordial, especially given the tone taken on Experian’s side. Unfortunately, familiarity does seem to breed contempt, more so in litigation and especially in discovery. But not every case, and certainly not every little discovery spat needs to be treated as if it were Napoleon’s retreat from Moscow. In the case of discovery disputes, it’s a highly questionable strategy because once counsel abandons

their responsibilities under Local Rule 37.2 and demands court intervention, it becomes a matter committed to the broad discretion of the court. Kuttner v. Zaruba, 819 F.3d 970, 974 (7th Cir. 2016); James v. Hyatt Regency Chicago, 707 F.3d 775, 784 (7th Cir. 2013). Consequently, it behooves counsel to work things out on their own where possible. Discretion denotes the absence of hard and fast rules. Langnes v. Green, 282 U.S. 531, 541 (1931), and being a range, not a point, discretion allows two decision-makers—on virtually identical facts—to arrive at opposite conclusions, both of which constitute appropriate exercises of discretion. Compare United States v. Boyd, 55 F.3d 239 (7th Cir. 1995) with United States v. Williams, 81 F.3d

1434 (7th Cir. 1996); see also McCleskey v. Kemp, 753 F.2d 877, 891 (11th Cir. 1985), aff'd, McCleskey v. Kemp, 481 U.S. 279, 289-290, 107 S.Ct. 1756, 95 L.Ed.2d 262 (1987). Accord Mejia v. Cook County, Ill., 650 F.3d 631, 635 (7th Cir. 2011). Cf. United States v. Bullion, 466 F.3d 574, 3 577 (7th Cir. 2006)(Posner, J.)(“The striking of a balance of uncertainties can rarely be deemed unreasonable....”). A party who steadfastly maintains his position without budging could be “right,” but find itself on the losing side when the matter is left to the court, and the court's “discretion” leads it to accept the other side's position – which is then, by definition, the correct one. A successful

appeal of the court's resolution of a discovery dispute is rare because an abuse of discretion only occurs when no reasonable person could take the view of the district court. U.S. v. Re, 401 F.3d 828, 832 (7th Cir. 2005). And here, after reviewing the pertinent parts of parties’ submissions, is that view. Plaintiff’s Request for Production No. 5 requested the following:

For all accounts reporting at the time the complaint was filed, provide all corresponding data, including the historical 84-month data for Metro 2 fields: 16 (Actual Payment Amount), 17A (Account Status), 17B (Payment Rating), 18 (Payment History Profile), 19 (Special Comment), 21 (Current balance), 22 (Amount past due), 23 (Original Charge off amount), 24 (Date of Account Information), 25 (FCRA Compliance/Date of First Delinquency), 26 (Date Closed), and 38 (Consumer Information Indicator). Apparently, as can best be gleaned from the parties’ presentations, what was actually requested is what the parties call the “Long Admin Report.” [Dkt. #25-1, at 5-6; #30, at 9-10].

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Bluebook (online)
Stagger v. Experian Information Solutions, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/stagger-v-experian-information-solutions-inc-ilnd-2021.