Smith v. Liberty Mutual Insurance Company

CourtDistrict Court, D. Massachusetts
DecidedApril 22, 2021
Docket1:20-cv-11583
StatusUnknown

This text of Smith v. Liberty Mutual Insurance Company (Smith v. Liberty Mutual Insurance Company) is published on Counsel Stack Legal Research, covering District Court, D. Massachusetts primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Smith v. Liberty Mutual Insurance Company, (D. Mass. 2021).

Opinion

UNITED STATES DISTRICT COURT DISTRICT OF MASSACHUSETTS

RUTH SMITH, on her own behalf and others * similarly situated, * * Plaintiff, * * v. * Civil Action No. 1:20-cv-11583-ADB * LIBERTY MUTUAL INSURANCE * COMPANY and JOHN DOES 1–10, * * Defendants. *

MEMORANDUM AND ORDER

BURROUGHS, D.J. In this putative class action, Ruth Smith (“Plaintiff”) alleges that Liberty Mutual Insurance Company (“Liberty Mutual”) and John Does 1–10 (collectively, “Defendants”) made phone calls to cellular telephones using an automated telephone dialing system, in violation of the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq. (“TCPA”). [ECF No. 9 (“Am. Compl.”)]. Currently before the Court is Liberty Mutual’s motion to dismiss Plaintiff’s amended complaint, [ECF No. 10], Plaintiff’s motion to strike portions of Liberty Mutual’s reply brief, [ECF No. 19], and Plaintiff’s motion for leave to file a second amended complaint, [ECF No. 22]. For the reasons set forth below, Liberty Mutual’s motion to dismiss, [ECF No. 10], is GRANTED without prejudice, Plaintiff’s motion to strike, [ECF No. 19], is DENIED, and Plaintiff’s motion for leave to file a second amended complaint, [ECF No. 22], is DENIED as moot. I. BACKGROUND A. Factual Background The following facts are taken from the amended complaint, [Am. Compl.], the factual allegations of which are assumed to be true when considering a motion to dismiss, Ruivo v.

Wells Fargo Bank, N.A., 766 F.3d 87, 90 (1st Cir. 2014). Plaintiff is an individual who resides in Fairfax County, Virginia. [Am. Compl. ¶ 4]. Plaintiff uses a residential cell phone number, ending in -9650, primarily for non-business purposes. [Id. ¶¶ 13–14]. Liberty Mutual, incorporated and with its principal place of business in Massachusetts, is an insurance corporation. [Id. ¶ 5]. John Does 1–10 are other persons responsible for making calls that allegedly violated the TCPA. [Id. ¶ 6]. Liberty Mutual contracts with third-party “aggregators” to make telephone calls to increase its number of customers. [Am. Compl. ¶¶ 15–16]. Liberty Mutual’s third-party aggregators make screening calls to determine a consumer’s insurability. [Id. at ¶ 21]. Because Liberty Mutual exclusively issues its own insurance, any business generated by the third-party

aggregators goes directly to Liberty Mutual and not to any intermediaries. [Id. ¶ 19]. Liberty Mutual accepts the business generated by its third-party aggregators. [Id. at ¶ 21]. Liberty Mutual, either on its own or through its third-party aggregators, operates a call center that uses equipment to place large numbers of telemarketing calls. [Am. Compl. ¶ 17]. The call center equipment uses a random or sequential number generator to store, produce, and dial telephone numbers, which allows for a large volume of calls to be made. [Id.]. Liberty Mutual is responsible for ensuring that the telephone solicitation activities of its third-party aggregators comply with the TCPA. [Id. ¶ 18]. Liberty Mutual is “generally aware” of the telemarketing methods used by its third-party aggregators to generate business and does not object to those methods. [Id. ¶ 20]. These methods include the use of automated equipment or pre-recorded or artificial voices to make telemarking calls on behalf of Liberty Mutual. [Id.]. On April 22, 2020, Plaintiff answered an automated call from the number (310) 525- 8127. [Am. Compl. ¶ 22]. After answering, Plaintiff said “hello” several times with no

response. [Id.]. Plaintiff then heard a “click” and a live person from “Vehicle Insurance Services” requested information about Plaintiff’s vehicle and offered an auto insurance plan. [Id.]. Plaintiff said she was not interested and ended the call. [Id.]. Two days later, the same number called Plaintiff again. [Id. ¶ 23]. Plaintiff again answered the call, said “hello” several times before hearing a “click,” and was then connected to a live person who identified himself as “Billy.” [Id.]. Billy said he was from “Vehicle Insurance Services” and asked questions about the condition of Plaintiff’s vehicle. [Id.]. Plaintiff was then transferred to another live person who asked the same questions that Billy had and also asked for Plaintiff’s vehicle identification number. [Id.]. Plaintiff declined to share the requested information over the phone, asked to communicate via e-mail, and gave the caller her email address. [Id. ¶¶ 23, 25]. Within thirty

minutes after the second phone call, Plaintiff received an email from Liberty Mutual about obtaining a quote for auto insurance from Liberty Mutual. [Id. ¶ 26]. The email included a link that redirected the email recipient to “www.libertymutual.com” and Liberty Mutual’s logo. [Id.]. Plaintiff did not provide her cell phone number to Defendants or consent to receiving any calls from the Defendants. [Am. Compl. ¶¶ 27–28]. According to Plaintiff, the two calls she received included characteristics indicative of an automated telephone dialing system, including the pauses and clicks and the dead air after answering. [Id. ¶ 24]. B. Procedural Background Plaintiff filed her complaint on August 24, 2020, [ECF No. 1], and then filed an amended complaint on September 17, 2020, [Am. Compl.]. On September 30, 2020, Liberty Mutual moved to dismiss the amended complaint, [ECF No. 10], which Plaintiff opposed, [ECF No. 15].

Liberty Mutual filed an unopposed motion for leave to file a reply brief, [ECF No. 16], which the Court granted, [ECF No. 17]. The reply brief was filed on October 23, 2020. [ECF No. 18]. On November 10, 2020, Plaintiff filed a motion to strike portions of Liberty Mutual’s reply, [ECF No. 19], which Liberty Mutual opposed, [ECF No. 21]. Plaintiff’s one-count amended complaint claims that Liberty Mutual and/or its third-party aggregators violated the TCPA by making unsolicited, automated calls to cellular telephone numbers without the prior express consent of Plaintiff and other members of the putative class. [Am. Compl. ¶ 41]. Plaintiff’s proposed class consists of (a) all persons (b) who, on or after a date four years prior to the filing of this action (28 U.S.C. § 1658), (c) received calls from Defendant or its third party aggregators on behalf of Defendant, on their cell phones, (d) placed using an automated dialer or a pre-recorded or artificial voice. [Id. ¶ 46]. Plaintiff, on behalf of herself and putative class members, seeks statutory damages, injunctive relief, litigation costs, and any other relief the Court deems proper. [Id. ¶ 52]. On April 15, 2021, Plaintiff filed a motion for leave to file a second amended complaint, [ECF No. 22], to account for a recent U.S. Supreme Court ruling, Facebook, Inc. v. Duguid, 141 S.Ct. 1163 (2021), and to add allegations regarding “Do Not Call” violations on behalf of Plaintiff and a putative class. [ECF No. 22 ¶¶ 6–9]. II. LEGAL STANDARD In reviewing a motion to dismiss under Rule 12(b)(6), the Court must accept as true all well-pleaded facts, analyze those facts in the light most favorable to the plaintiff, and draw all reasonable factual inferences in favor of the plaintiff. See Gilbert v. City of Chicopee, 915 F.3d 74, 80 (1st Cir. 2019). “[D]etailed factual allegations” are not required, but the complaint must set forth “more than labels and conclusions.” Bell Atl. Corp. v. Twombly, 550 U.S. 544, 555 (2007). The alleged facts must be sufficient to “state a claim to relief that is plausible on its

face.” Id. at 570.

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Smith v. Liberty Mutual Insurance Company, Counsel Stack Legal Research, https://law.counselstack.com/opinion/smith-v-liberty-mutual-insurance-company-mad-2021.