Shields v. Fred Meyer Stores Inc

CourtDistrict Court, W.D. Washington
DecidedJuly 23, 2024
Docket2:23-cv-01455
StatusUnknown

This text of Shields v. Fred Meyer Stores Inc (Shields v. Fred Meyer Stores Inc) is published on Counsel Stack Legal Research, covering District Court, W.D. Washington primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Shields v. Fred Meyer Stores Inc, (W.D. Wash. 2024).

Opinion

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5 6 7 8 UNITED STATES DISTRICT COURT WESTERN DISTRICT OF WASHINGTON 9 AT SEATTLE 10 11 RANDY SHIELDS, CASE NO. 2:23-cv-01455-TL 12 Plaintiff, ORDER ON MOTION TO DISMISS v. 13 FRED MEYER STORES INC, 14 Defendant. 15

17 This matter is before the Court on Defendant Fred Meyer Stores Inc.’s Motion to Dismiss 18 the First Amended Complaint Under Rule 12(b)(6). Dkt. No. 18. Having considered the relevant 19 record and finding oral argument unnecessary, see LCR 7(b)(4), the Court DENIES Fred Meyer 20 Stores Inc.’s Motion to Dismiss. 21 I. BACKGROUND 22 The facts alleged in Plaintiff’s complaint, which the Court takes as true for the purposes 23 of this Order, are as follows: Plaintiff Randy Shields is a citizen of Washington State and a 24 1 customer of Defendant Fred Meyer Stores Inc. (“Fred Meyer”). Dkt. No. 14 ¶¶ 1.1, 2.2. Fred 2 Meyer is a foreign corporation licensed to do business in Washington State, where it operates a 3 number of retail stores and gas stations. See id. Plaintiff is a Fred Meyer Rewards accountholder. 4 Id. ¶ 2.2. In order to obtain this account, Plaintiff provided Fred Meyer with his name, address,

5 and telephone number. Id. 6 Since 2018, Plaintiff has received federal Social Security benefits delivered to him via his 7 Direct Express Debit Mastercard (the “Direct Express Debit Card”). Id. ¶ 2.1. Plaintiff has used 8 the Direct Express Debit Card numerous times since 2018 to purchase gasoline at Fred Meyer. 9 Id. ¶ 2.3. On several of those occasions, Plaintiff prepaid for gasoline by using the Direct Express 10 Debit Card to purchase a specified dollar amount of gasoline, and then did not pump as much 11 gasoline as was pre-purchased because the fuel tank on his vehicle became full before all of the 12 pre-purchased gasoline had been pumped. Id. ¶¶ 2.3, 2.5. 13 On approximately ten occasions starting around December 2018, Plaintiff informed Fred 14 Meyer’s fuel cashier that he had pumped less gas than what he had prepaid for and asked for a

15 refund. Id. ¶ 2.5. Each time, the cashier told Plaintiff that the refund would be automatically 16 credited back to his Direct Express Debit Card within five business days. Id. Based on these 17 assurances, Plaintiff continued to pump less gas than what he had prepaid for and “rarely” 18 informed the cashier after March 2020. Id. Plaintiff did in fact receive automatic refunds to his 19 account when using a different debit card, both after informing the cashier and without informing 20 the cashier of his need for a refund. Id. ¶ 2.6. 21 In November 2022, Plaintiff prepaid with his Direct Express Debit Card for $75.00 worth 22 of gasoline at Fred Meyer Fuel Outlet #459 and pumped approximately $43.00 worth of 23 gasoline. Id. ¶ 2.7. After several days, Plaintiff had not received his refund and spoke with a Fred

24 Meyer employee regarding his expected refund, who acknowledged that Plaintiff’s Direct 1 Express Debit Card account had not been credited back for the value of the unpumped gasoline, 2 informed Plaintiff that other customers had complained about failing to receive proper refunds to 3 their debit cards after having prepaid for gasoline and not pumping all of the gas for which they 4 had paid, and ultimately refunded Plaintiff the $32.00 value of the gasoline for which Plaintiff

5 had prepaid but not pumped. Id. 6 Following this incident, Plaintiff requested his previous Direct Express Debit Card 7 statements and discovered that he had only received six refunds for prepaid gasoline which he 8 had not pumped—five in 2019 and one in 2020—none of which were issued after March 2020. 9 Id. ¶ 2.8. Plaintiff alleges that there were several occasions after March 2020 when he should 10 have been issued a refund for prepaid gasoline which he did not pump. Id. 11 Plaintiff subsequently discussed this issue with several Fred Meyer employees, including 12 Fred Meyer Senior Manager Brian Lovall. Id. ¶ 2.9. Multiple of these Fred Meyer employees 13 reiterated to Plaintiff that other customers had complained to Fred Meyer about failing to receive 14 proper refunds to their debit cards after having prepaid for gasoline and not pumping all of the

15 gas for which they had paid. Id. ¶¶ 2.9, 2.10. During his discussion with Mr. Lovall, Plaintiff 16 learned that Fred Meyer’s internal records showed there were “additional instances” where 17 Plaintiff had not received refunds for prepaid gasoline that he did not pump. Id. ¶ 2.10. These 18 internal records showed that Fred Meyer had attempted to refund Plaintiff’s Direct Express Debit 19 Card, but that Direct Express had refused the refunds. Id. ¶ 2.11. Mr. Lovall stated that Fred 20 Meyer had no means to contact customers who were owed refunds, despite Plaintiff’s status as a 21 Fred Meyer Rewards member. Id. Ultimately, Mr. Lovall informed Plaintiff that Fred Meyer 22 store policy prevented him from re-issuing refunds for all but two transactions, as the others had 23 occurred too long ago. Id. ¶ 2.10.

24 1 Following his meeting with Mr. Lovall, Plaintiff met with two additional Fred Meyer 2 employees, who informed him that Fred Meyer’s internal records appeared to show that he had 3 been double-charged for gasoline purchase transactions on February 3, 2020, and in December 4 2019. Id. ¶¶ 2.12, 2.13. Again, Fred Meyer refused to issue these refunds to Plaintiff, citing a

5 store policy preventing the refund of charges occurring “too far in the past.” Id. ¶ 2.13. The 6 employees told Plaintiff that if he wished to pursue the matter further, he should sue Fred Meyer. 7 Id. 8 Plaintiff then spoke with an employee at Fred Meyer’s headquarters who confirmed that 9 Plaintiff had been entitled to refunds that he had not received but that Fred Meyer would not 10 provide the refunds because they occurred too long ago. Id. ¶ 2.14. Plaintiff requested he be 11 provided with records of the transactions for which he did not receive credit back to his Direct 12 Express Debit Card or reimbursement for unpumped gasoline or incorrect duplicate charges but 13 was told the employees could not provide either the records or a summary of the records. Id. 14 ¶ 2.15.

15 Plaintiff filed the instant action on August 9, 2023, in the Superior Court of the State of 16 Washington for King County. Dkt. No. 1 at 2. Defendant Fred Meyer removed the action to 17 federal court on September 19, 2023. Id. Plaintiff brings claims on behalf of himself and two 18 putative classes for conversion, breach of contract, unjust enrichment, violations of the 19 Washington Consumer Protection Act, and imposition of constructive trust. Dkt. No. 14 at 10– 20 19. 21 II. LEGAL STANDARD 22 A complaint must include “a short and plain statement of the claim showing that the 23 pleader is entitled to relief.” Fed. R. Civ. P. 8(a)(2). A defendant may seek dismissal when a

24 plaintiff fails to state a claim upon which relief can be granted. Fed. R. Civ. P. 12(b)(6). In 1 reviewing a FRCP 12(b)(6) motion to dismiss, the Court takes all well-pleaded factual 2 allegations as true and considers whether the complaint “state[s] a claim to relief that is plausible 3 on its face.” Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009) (quoting Bell Atl. Corp. v. Twombly, 4 550 U.S. 544, 570 (2007)). While “[t]hreadbare recitals of the elements of a cause of action,

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Shields v. Fred Meyer Stores Inc, Counsel Stack Legal Research, https://law.counselstack.com/opinion/shields-v-fred-meyer-stores-inc-wawd-2024.