Shemelia Burdett-Foster v. Blue Cross Blue Shield of MI

CourtCourt of Appeals for the Sixth Circuit
DecidedJuly 29, 2014
Docket13-2632
StatusUnpublished

This text of Shemelia Burdett-Foster v. Blue Cross Blue Shield of MI (Shemelia Burdett-Foster v. Blue Cross Blue Shield of MI) is published on Counsel Stack Legal Research, covering Court of Appeals for the Sixth Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Shemelia Burdett-Foster v. Blue Cross Blue Shield of MI, (6th Cir. 2014).

Opinion

NOT RECOMMENDED FOR FULL-TEXT PUBLICATION File Name: 14a0572n.06

Case No. 13-2632

UNITED STATES COURT OF APPEALS FOR THE SIXTH CIRCUIT

SHEMELIA BURDETT-FOSTER, ) ) Plaintiff-Appellant, ) ) ON APPEAL FROM THE UNITED v. ) STATES DISTRICT COURT FOR ) THE EASTERN DISTRICT OF BLUE CROSS BLUE SHIELD OF ) MICHIGAN MICHIGAN, ) ) Defendant-Appellee. ) OPINION )

BEFORE: WHITE, DONALD, and O’MALLEY, Circuit Judges.*

Bernice B. Donald, Circuit Judge. Blue Care Network of Michigan (“BCN”), a wholly

owned subsidiary of Blue Cross Blue Shield of Michigan (“BCBS”), terminated Shemelia

Burdett-Foster’s employment on January 26, 2011. Burdett-Foster filed suit, alleging that BCN

impermissibly fired her because of her race and medical disabilities. In a motion for summary

judgment, BCBS countered that Burdett-Foster was terminated for cause. The district court

agreed and entered judgment in favor of BCBS. We AFFIRM.

* The Honorable Kathleen M. O’Malley, United States Court of Appeals for the Federal Circuit, sitting by designation. Case No. 13-2632 Burdett-Foster v. Blue Cross Blue Shield of Michigan

I.

Burdett-Foster, an African-American woman, began working for BCN on July 10, 2000.

She worked in a number of different positions. When BCBS and BCN merged around 2011,

Ferren Gibson, an African-American male with whom Burdett-Foster had worked, took over

managing Burdett-Foster’s department. From June 2009 until her termination Burdett-Foster

was a provider registration specialist. Burdett-Foster was a bargaining-unit employee subject to

the Master Labor Agreement between BCN and her union—the International Union, United

Automobile, Aerospace and Agricultural Implement Workers of America (“UAW”).

In early 2011, Burdett-Foster was diagnosed with depression. BCN’s third-party

disability program administrator, CompOne Administrators, granted Burdett-Foster a short-term

disability (“STD”) leave of absence from March 8, 2011 to May 22, 2011. When Burdett-Foster

returned to work, her doctor requested she be able to use the bathroom frequently because of a

side effect of the blood-pressure medication she was taking. BCN agreed to this accommodation

on a trial basis. Burdett-Foster testified that although she was allowed frequent bathroom breaks,

her direct supervisor, Al Walgenbach, followed her to the bathroom on a daily basis, stood

outside the bathroom door with arms folded, and followed her around the building.

In mid-2011, certain BCN employees, including some of Burdett-Foster’s more senior

coworkers, began performing backup telephone duties when needed to address the high volume

of customer calls. When Burdett-Foster returned to work after her STD leave, the UAW

complained that Burdett-Foster, as a junior employee, should be required to start telephone

training so that she could perform backup duty. Burdett-Foster’s supervisors then notified her

that she would need to complete telephone training. In July 2011, Burdett-Foster told a BCN

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director, Barbara Derian, that she did not want to answer the telephone. In a memo, Derian

summarized:

While visiting the PEDM operations, I stopped by to say “hi” to Shemilia [sic]. She started to cry and I asked if she would like to go off the floor and speak with me. I asked if she wanted to go somewhere private. She said “yes” and I took her to the QM library.

She told me that she did not want to be on the phones. She was very upset and crying. We discussed if she likes to help people and that phone work was helping people. We also discussed how sometimes we don’t have passion for everything we do at work but that if we can put on a service persona for when we are at work, we can be successful. I explained that we need to follow the contract and her seniority requires that she be a phone back up. It is a back up position not full time phones. I was able to calm her down and she returned to the floor.

Burdett-Foster completed the basic part of phone training; that is, she learned to operate

the phones and sat with two persons to listen to calls. Shortly thereafter, in either July or August

of 2011, Burdett-Foster informed her managers that she could not complete telephone training

because she had a problem with her vocal cords that prevented her from speaking above a

whisper. BCN immediately postponed her training. A few weeks later, at BCN’s request,

Burdett-Foster submitted documentation from her treating physician, Michael Stone, M.D. In an

August 15, 2011 letter, Dr. Stone explained:

[Ms. Burdett Foster] comes in with a several week history of hoarseness. She noticed this after going to a concert and screaming a lot. She has also had persistent sore throat . . . .

She is speaking with a whisper. .... Assessment & Plan: Vocal cord dysfunction. Her exam is entirely normal. She just needs to speak the right way. She likely developed some pain at [a] concert that resulted in pain with talking. She is able to move her vocal cords normally now but she just cannot sound clear when she does it. I have recommended speech therapy as they will give her some exercises to strengthen her voice and help get rid of the whisper.

-3- Case No. 13-2632 Burdett-Foster v. Blue Cross Blue Shield of Michigan

Her telephone training was postposed further, and Burdett-Foster was not required to perform

backup telephone duties at that time.

Because telephone backup constituted “5-15% of her daily job function” and BCN

needed additional telephone assistance, CompOne notified Burdett-Foster that she would have a

fit-for-duty evaluation on August 26, 2011 at 10:15 a.m. with Mark Uzansky, D.O., to assess her

ability to complete telephone training. Burdett-Foster initially agreed to this evaluation, but at

11:48 p.m. on August 25, she notified BCN’s human resources manager, Patricia Brewer, that

she would not attend because she had preapproved Personal Time Off (“PTO”) on August 26,

2011. CompOne rescheduled the exam with Dr. Uzansky to September 9, 2011, but Burdett-

Foster failed to attend this examination. When the exam was again rescheduled to September 16,

Dr. Uzansky was unavailable, so Burdett-Foster met with Ted Schwartzenfeld, M.D. Burdett-

Foster attended this evaluation, and Dr. Schwartzenfeld diagnosed her with “[h]oarseness–

dysphonia” and recommended further evaluation via videostroboscopy—a common procedure

that involves using a camera and strobe light to capture vocal cords in motion. Dr.

Schwartzenfeld added that until her voice is normal, she should not be talking on the phones.

On October 11, 2011, Mary Kay Mitchell, R.N., of CompOne, notified Burdett-Foster

that she needed to schedule a videostroboscopy with Dr. Stone. Burdett-Foster scheduled a

videostroboscopy appointment for October 21, 2011 but later cancelled it without notifying BCN

or CompOne. She rescheduled the appointment for October 25 but again cancelled without

notice. Burdett-Foster wrote Mitchell at CompOne on October 27, 2011, copying Brewer and

Craft-Brown:

The appointment on 10-25-11 was cancelled by me for the same reason as the first appointment. I’m still awaiting Hr [sic] or the union to give me a code in writing so that I can give it to leadership. As stated before I can’t leave work without letting leadership know that I’m leaving work and what code I would be using

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while I’m gone.

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Shemelia Burdett-Foster v. Blue Cross Blue Shield of MI, Counsel Stack Legal Research, https://law.counselstack.com/opinion/shemelia-burdett-foster-v-blue-cross-blue-shield-of-mi-ca6-2014.