Service Corporation International and Sci Texas Funeral Services, Inc., D/B/A Mont Meta Memorial Park v. Juanita G. Guerra, Julie Ann Ramirez, Gracie Little, and Mary Esther Martinez

Court of Appeals of Texas·Decided October 8, 2009·No. 13-07-00707-CV·Published

Opinion

NUMBER 13-07-00707-CV

COURT OF APPEALS

THIRTEENTH DISTRICT OF TEXAS

CORPUS CHRISTI - EDINBURG

SERVICE CORPORATION INTERNATIONAL AND SCI TEXAS FUNERAL SERVICES, INC., D/B/A MONT META MEMORIAL PARK, Appellants,

v.

JUANITA G. GUERRA, JULIE ANN RAMIREZ, GRACIE LITTLE, AND MARY ESTHER MARTINEZ, Appellees.

On appeal from the 404th District Court of Cameron County, Texas.

MEMORANDUM OPINION

Before Justices Yañez, Rodriguez, and Benavides Memorandum Opinion by Justice Rodriguez

Appellants Service Corporation International (SCI) and SCI Texas Funeral Services,

Inc., d/b/a Mont Meta Memorial Park (Mont Meta or SCI Texas) challenge the jury's verdict

in favor of appellees Juanita G. Guerra and her daughters, Julie Ann Ramirez, Gracie Little, and Mary Esther Martinez (collectively, the Guerras). The jury found appellants liable

for trespass, negligence, and intentional infliction of emotion distress for disturbing the

grave of the Guerras' deceased husband and father and, subsequently, misrepresenting

the situation to the family; the jury awarded $2.3 million in mental anguish damages and

$4 million in exemplary damages. By seven issues, appellants complain that: (1) the

evidence of liability and actual damages is legally and factually insufficient; (2) the amount

of actual damages awarded is excessive; (3) the award of exemplary damages was tainted

by the admission of irrelevant and prejudicial evidence and the amount was excessive; (4)

the jury charge authorizing exemplary damages in excess of the cap was erroneous; (5)

the jury's verdict was influenced by improper jury argument; and (6) cumulative error should

result in a new trial.1 We affirm, in part; modify the judgment, in part; and affirm the

judgment as modified.

I. BACKGROUND

Marcos Guerra, husband and father of appellees, died in October 2001 after a brief

but sudden illness. On the Friday before their father's Monday funeral, the Guerra

daughters went to Mont Meta, a cemetery in San Benito, Texas, owned and operated by

SCI Texas,2 to make arrangements for the burial. Appellees originally planned to use a

plot owned by another family member, which was to be quit-claimed to the Guerras.

However, appellees decided after their first meeting at Mont Meta that they, instead,

wished to buy two adjacent plots so that Mrs. Guerra could be buried beside her husband.

1 W e have rearranged appellants' issues to effectively address them in order of consequence to the disposition of this appeal. See T EX . R. A PP . P. 47.1.

2 SCI Texas is an indirect, wholly-owned subsidiary of SCI. SCI owns the com pany that owns all the shares of SCI Texas. The record is unclear as to the identity of the interm ediary com pany.

2 A Mont Meta sales employee consulted the cemetery's burial plot books and determined

that spaces 5 and 5x in the older section of the cemetery were available for the Guerras'

purchase. As part of the sales process mandated by SCI Texas policy, another Mont Meta

employee then performed a "blind check" of the plot records to ensure the spaces offered

to the Guerras were available for sale;3 the employee who performed the blind check

confirmed the availability of the spaces.

In fact, space 5 was not available because it had been previously sold to another

family. The sales employee who performed the initial review of the records overlooked two

ditto marks in the book that indicated that space 5 was already owned by the Bricelda

Martinez family. The employee who performed the blind check noted the ditto marks and

approached her manager at Mont Meta, who assured the employee that everything was

in order and who then erroneously marked in the book that space 5 had been quit-claimed

to the Guerras by Bricelda Martinez. The employees involved with the sale of the burial

plot to the Guerras testified at trial that they had doubts regarding the status of the Guerra

file prior to the burial, but Mont Meta proceeded to bury Marcos Guerra on the following

Monday notwithstanding the employees' uncertainties.

A few days after the burial, Jaye Gaspard, general manager of Mont Meta,

discovered the mistake. He called the Guerras to inform them of the mistaken sale and

asked whether they would be amenable to moving their father's grave. The Guerras did

not agree to move the grave. Despite the family's refusal, the Mont Meta grounds crew

uncovered Mr. Guerra's coffin and moved it twelve to eighteen inches out of space 5 and

3 The required "blind check" involved an em ployee other than the em ployee who initially checked the plot books to review cem etery records and the sale docum ents to verify that the plot had not been previously sold, that no one was already buried in the spot, or that no other circum stance would preclude the sale of the spot.

3 into space 5x. The record is unclear as to the exact date the coffin was moved. Gaspard

then sent a letter to the Guerras informing them that the situation had been resolved; the

letter did not state that Mr. Guerra's remains had been moved.

Several months after the burial, in early 2002, appellants visited the grave of their

father and noticed that the dirt above the grave had been disturbed. The Guerras

questioned Mont Meta about the freshly-dug earth, and Gaspard responded with a letter

stating that Mont Meta was resodding the cemetery in preparation for the holidays and

because of drought conditions. Doubting the veracity of the letter, the Guerras performed

their own probe of the grave site and discovered that the coffin had been moved. As a

result, in April 2002, the Guerras filed a complaint with the Texas Funeral Commission

accusing Mont Meta of moving Mr. Guerra's grave without their permission. Counsel for

SCI drafted a letter responding to the Guerra's complaint. Mont Meta's new general

manager signed the letter and sent it to the funeral commission.4 The funeral commission

did not find any wrongdoing by Mont Meta. However, in November 2002, Mont Meta sent

a letter to the Guerras admitting it had moved Mr. Guerra's grave. The Guerras then

exhumed Mr. Guerra's remains; the Guerra daughters testified that the family made this

decision because they were uncertain that Mont Meta was being truthful about anything

it said regarding their father's grave.

The Guerras filed suit against SCI and SCI Texas alleging causes of action for

negligence, fraud, trespass, and intentional infliction of emotional distress. The case was

4 Gaspard died som etim e between the m oving of Mr. Guerra's coffin and the Guerra's com plaint to the funeral com m ission. The Guerras contend Gaspard's death was a suicide but the record is unclear as to the cause of his death.

4 tried before a jury, which returned a verdict in favor of the Guerras finding SCI seventy

percent liable and SCI Texas thirty percent liable for negligence, trespass, and intentional

infliction of emotional distress. The jury awarded $2.3 million in mental anguish

damages—$2 million to Mrs. Guerra and $100,000 to each daughter. As exemplary

damages, the jury awarded $3 million against SCI and $1 million against SCI Texas—

seventy percent to Mrs. Guerra and ten percent to each daughter. This appeal ensued.

II. DISCUSSION

A. Sufficiency of the Evidence

By three issues,5 appellants contend that the evidence was legally and factually

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Service Corporation International and Sci Texas Funeral Services, Inc., D/B/A Mont Meta Memorial Park v. Juanita G. Guerra, Julie Ann Ramirez, Gracie Little, and Mary Esther Martinez, (Tex. Ct. App. 2009).

Service Corporation International and Sci Texas Funeral Services, Inc., D/B/A Mont Meta Memorial Park v. Juanita G. Guerra, Julie Ann Ramirez, Gracie Little, and Mary Esther Martinez (Service Corporation International and Sci Texas Funeral Services, Inc., D/B/A Mont Meta Memorial Park v. Juanita G. Guerra, Julie Ann Ramirez, Gracie Little, and Mary Esther Martinez) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

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