Service Corp. International v. Guerra

348 S.W.3d 239, 2009 Tex. App. LEXIS 7869, 2009 WL 3210940
CourtCourt of Appeals of Texas
DecidedOctober 8, 2009
Docket13-07-00707-CV
StatusPublished
Cited by8 cases

This text of 348 S.W.3d 239 (Service Corp. International v. Guerra) is published on Counsel Stack Legal Research, covering Court of Appeals of Texas primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Service Corp. International v. Guerra, 348 S.W.3d 239, 2009 Tex. App. LEXIS 7869, 2009 WL 3210940 (Tex. Ct. App. 2009).

Opinion

MEMORANDUM OPINION

Memorandum Opinion by

Justice RODRIGUEZ.

Appellants Service Corporation International (SCI) and SCI Texas Funeral Services, Inc., d/b/a Mont Meta Memorial Park (Mont Meta or SCI Texas) challenge the jury’s verdict in favor of appellees Juanita G. Guerra and her daughters, Julie Ann Ramirez, Gracie Little, and Mary Esther Martinez (collectively, the Guer-ras). The jury found appellants liable for trespass, negligence, and intentional infliction of emotion distress for disturbing the grave of the Guerras’ deceased husband and father and, subsequently, misrepre *243 senting the situation to the family; the jury awarded $2.3 million in mental anguish damages and $4 million in exemplary damages. By seven issues, appellants complain that: (1) the evidence of liability and actual damages is legally and factually insufficient; (2) the amount of actual damages awarded is excessive; (3) the award of exemplary damages was tainted by the admission of irrelevant and prejudicial evidence and the amount was excessive; (4) the jury charge authorizing exemplary damages in excess of the cap was erroneous; (5) the jury’s verdict was influenced by improper jury argument; and (6) cumulative error should result in a new trial. 1 We affirm, in part; modify the judgment, in part; and affirm the judgment as modified.

I. BACKGROUND

Marcos Guerra, husband and father of appellees, died in October 2001 after a brief but sudden illness. On the Friday before their father’s Monday funeral, the Guerra daughters went to Mont Meta, a cemetery in San Benito, Texas, owned and operated by SCI Texas, 2 to make arrangements for the burial. Appellees originally planned to use a plot owned by another family member, which was to be quit-claimed to the Guerras. However, appel-lees decided after their first meeting at Mont Meta that they, instead, wished to buy two adjacent plots so that Mrs. Guerra could be buried beside her husband. A Mont Meta sales employee consulted the cemetery’s burial plot books and determined that spaces 5 and 5x in the older section of the cemetery were available for the Guerras’ purchase. As part of the sales process mandated by SCI Texas policy, another Mont Meta employee then performed a “blind check” of the plot records to ensure the spaces offered to the Guer-ras were available for sale; 3 the employee who performed the blind check confirmed the availability of the spaces.

In fact, space 5 was not available because it had been previously sold to another family. The sales employee who performed the initial review of the records overlooked two ditto marks in the book that indicated that space 5 was already owned by the Bricelda Martinez family. The employee who performed the blind check noted the ditto marks and approached her manager at Mont Meta, who assured the employee that everything was in order and who then erroneously marked in the book that space 5 had been quit-claimed to the Guerras by Bricelda Martinez. The employees involved with the sale of the burial plot to the Guerras testified at trial that they had doubts regarding the status of the Guerra file prior to the burial, but Mont Meta proceeded to bury Marcos Guerra on the following Monday notwithstanding the employees’ uncertainties.

A few days after the burial, Jaye Gas-pard, general manager of Mont Meta, discovered the mistake. He called the Guer-ras to inform them of the mistaken sale and asked whether they would be amena *244 ble to moving their father’s grave. The Guerras did not agree to move the grave. Despite the family’s refusal, the Mont Meta grounds crew uncovered Mr. Guerra’s coffin and moved it twelve to eighteen inches out of space 5 and into space 5x. The record is unclear as to the exact date the coffin was moved. Gaspard then sent a letter to the Guerras informing them that the situation had been resolved; the letter did not state that Mr. Guerra’s remains had been moved.

Several months after the burial, in early 2002, appellants visited the grave of their father and noticed that the dirt above the grave had been disturbed. The Guerras questioned Mont Meta about the freshly-dug earth, and Gaspard responded with a letter stating that Mont Meta was resod-ding the cemetery in preparation for the holidays and because of drought conditions. Doubting the veracity of the letter, the Guerras performed their own probe of the grave site and discovered that the coffin had been moved. As a result, in April 2002, the Guerras filed a complaint with the Texas Funeral Commission accusing Mont Meta of moving Mr. Guerra’s grave without their permission. Counsel for SCI drafted a letter responding to the Guerra’s complaint. Mont Meta’s new general manager signed the letter and sent it to the funeral commission. 4 The funeral commission did not find any wrongdoing by Mont Meta. However, in November 2002, Mont Meta sent a letter to the Guerras admitting it had moved Mr. Guerra’s grave. The Guerras then exhumed Mr. Guerra’s remains; the Guerra daughters testified that the family made this decision because they were uncertain that Mont Meta was being truthful about anything it said regarding their father’s grave.

The Guerras filed suit against SCI and SCI Texas alleging causes of action for negligence, fraud, trespass, and intentional infliction of emotional distress. The case was tried before a jury, which returned a verdict in favor of the Guerras finding SCI seventy percent liable and SCI Texas thirty percent liable for negligence, trespass, and intentional infliction of emotional distress. The jury awarded $2.3 million in mental anguish damages — $2 million to Mrs. Guerra and $100,000 to each daughter. As exemplary damages, the jury awarded $3 million against SCI and $1 million against SCI Texas — seventy percent to Mrs. Guerra and ten percent to each daughter. This appeal ensued.

II. DISCUSSION

A. Sufficiency of the Evidence

By three issues, 5 appellants contend that the evidence was legally and factually in *245 sufficient to support the jury’s verdict on liability and actual damages.

1. Standard of Review

We may sustain a legal sufficiency challenge only when (1) the record discloses a complete absence of evidence of a vital fact; (2) the court is barred by rules of law or of evidence from giving weight to the only evidence offered to prove a vital fact; (3) the evidence offered to prove a vital fact is no more than a mere scintilla; or (4) the evidence establishes conclusively the opposite of a vital fact. King Ranch, Inc. v. Chapman, 118 S.W.3d 742, 751 (Tex.2003). In determining whether there is legally sufficient evidence to support the finding under review, we must consider evidence favorable to the finding if a reasonable fact-finder could and disregard evidence contrary to the finding unless a reasonable fact-finder could not. City of Keller v. Wilson, 168 S.W.3d 802, 807, 827 (Tex.2005).

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348 S.W.3d 239, 2009 Tex. App. LEXIS 7869, 2009 WL 3210940, Counsel Stack Legal Research, https://law.counselstack.com/opinion/service-corp-international-v-guerra-texapp-2009.