SCI Funeral Services, LLC v. Jeffrey Moss

Court of Appeals of Texas·Decided March 20, 2025·No. 02-24-00182-CV·Published

Opinion

In the

Court of Appeals Second Appellate District of Texas at Fort Worth

No. 02-24-00182-CV

SCI FUNERAL SERVICES, LLC, Appellant V.

JEFFREY MOSS, Appellee

On Appeal from the 48th District Court Tarrant County, Texas

Trial Court No. 048-304210-18

Before Sudderth, C.J.; Birdwell and Womack, JJ. Memorandum Opinion by Chief Justice Sudderth

MEMORANDUM OPINION

Appellant SCI Funeral Services, LLC fired Appellee Jeffrey Moss—a jury was asked to determine why. SCI claimed that it had fired Moss for undisputed comments that he made to a subordinate employee suggesting that she take before-and-after photographs of her breast-reduction surgery to post on SCI’s intranet site. But Moss claimed that SCI had discriminated against him because he was a white male who refused to overlook the performance issues of his “toxic” black female subordinate. A jury found in Moss’s favor, and SCI challenges that judgment, arguing in part that the evidence was legally insufficient for a reasonable jury to conclude that SCI’s proffered reason for firing Moss—his breast-photo comment—was a pretext for its discriminatory motivations. We agree and will reverse and render.

I. Background

Moss, a white male, was a salesman for SCI, and in June 2017, he relocated to the company’s Arlington funeral home to manage that location’s sales team.1 In his new location, Moss reported to the Arlington funeral home’s general manager, Casey Rose, who handled operations and personnel matters.

1 SCI owns funeral homes and cemeteries that “provide services to client families before, during, and after a death.” At the time of trial, the company had more than 40 locations in the Dallas–Fort Worth area.

A. Friction with Tina Soon after Moss’s move, he and his assistant manager, T.P. (Tina)2—a black female—began to butt heads. According to Moss, Tina not only made inappropriate comments but also attempted to undermine the sales team’s performance.

Regarding Tina’s comments, Moss reported that, on his second day at the Arlington funeral home, Tina asked him if he had ever cheated on his wife, and she suggested that it was “really easy to get away with.” On another occasion, Moss claimed, a saleswoman reported to him that Tina had made a suggestive comment about wanting to sleep with a male coworker during a team business trip to Las Vegas.3 Moss passed on that report to Rose, who contacted the director of SCI’s human resources department, Virginia Brown. Rose and Brown spoke with several

2 Because Tina is not a party to this proceeding and her medical information is divulged in this appeal, we use a pseudonym to protect her privacy. Cf. 2d Tex. App. (Fort Worth) Loc. R. 7.

3 No witness testified to the precise substance of Tina’s alleged Vegas comment.

The saleswoman who allegedly reported the comment denied that it had occurred, Moss’s attempt to describe it was excluded as hearsay, and Rose recalled merely “something about what happens in Vegas[] stays in Vegas.” However, Moss’s counsel’s opening statement effectively presented Tina’s alleged comment to the jury anyway, and both sides suggested the comment’s substance in their witness questions by referencing—often in a hypothetical—“an assistant manager saying, I sure hope I’m not on my period when we go to Las Vegas on this work trip because what happens there, stays there.”

sales team members, but they were not able to corroborate Moss’s relayed report,4 and Tina denied making the Vegas comment. Either way, nothing came of it, and Moss recalled Brown’s minimizing Tina’s comment as “girl talk among girls.”

Moss’s dominant issue with Tina, though, was her “blatant insubordination toward everything [he] said or did or tried to do.” According to Moss, Tina regularly arrived late, ignored his directives, gave team members instructions that conflicted with his own, and generally tried to “undermin[e the] team.” Moss complained about Tina’s insubordination not only to Rose but also to Rose’s colleague, Andrew Spiller, who handled regionwide sales issues for SCI and whom Moss had known before his move to Arlington.5 Moss even lodged his complaints in the presence of Rose’s and Spiller’s bosses on the corporate ladder, Cary Grossi and James Rosson. But, by Moss’s account, he was thrice told that SCI was “not going to move [Tina], and [it was] not going to fire her because she’s a black female” and “will sue.” Moss later remembered Rosson asking, “How is it going to look when three 50-something[- ]year[-]old white guys fire a black woman[?]”

4 Even the saleswoman who allegedly reported the Vegas comment to Moss later testified that no such comment or report had occurred.

5 Spiller had recommended Moss for the sales manager position in Arlington.

B. Comment and Termination Moss’s tense relationship with Tina continued during his three-month tenure at the Arlington funeral home. After Tina requested an extended leave period to undergo a medical procedure, namely, a breast-reduction surgery, Moss made his comment about the before-and-after photos, which is at the heart of this case.

Although accounts vary as to the precise wording of Moss’s comment, it was undisputed that, one morning in August 2017, Moss suggested to Tina that she take before-and-after photos of her breast-reduction surgery and post the photographs on SCI’s intranet site. Moss admitted making this comment, but he denied that it had been inappropriate.6 He claimed that Tina had been open about her breast-reduction surgery, that he had “never used the word[] breasts” but merely “insinuated” by referencing her surgery, and that he had made the comment offhandedly as they were walking into a meeting. Four other members of the sales team remembered the

6 Moss gave conflicting opinions regarding the appropriateness of his comment.

On direct examination, he testified that his comment was “inappropriate, but [that] the reason [he] sa[id] that[, i.e., that it was inappropriate, wa]s because [of the] six years of what [he had] been through” rather than because of the comment itself. Then, on cross-examination, Moss testified that he had “d[one] nothing wrong.” And when SCI confronted him with his prior acknowledgement of having “made an inappropriate comment,” Moss reiterated that he had not done anything inappropriate. Yet, at the same time, Moss acknowledged that his breast-photo comment had warranted some type of disciplinary action by SCI.

circumstances differently, though, recalling that Moss made his breast-photo comment to a room full of people as part of a sales team meeting.7 Regardless of the comment’s precise context, one of the saleswomen on Moss’s team reported his breast-photo comment to Rose, and Rose requested written accounts from several meeting attendees, including Tina. After receiving the written accounts via email, Rose scheduled a meeting with Moss—as well as Spiller, Grossi, and Rosson—for the following business day.8 At that less-than-ten-minute meeting, Rose asked Moss if he had made the comment, and when Moss admitted it, Rose fired him. Rose later explained that the breast-photo comment had been the sole reason for Moss’s firing, stating that “[i]t was very clear that [Moss] had committed gross misconduct and had embarrassed himself and the company . . . and needed to be terminated immediately.” Rosson and Spiller supported the termination decision for the same reason.

7 The sales team members described additional, related comments that Moss made at or near the time of the meeting, but Moss did not acknowledge making such comments, and the jury’s verdict indicates that it believed Moss’s version of events. See Bell Helicopter Textron, Inc. v. Burnett, 552 S.W.3d 901, 913 (Tex. App.—Fort Worth 2018, pet. denied) (recognizing that the factfinder “is the sole judge of the credibility of the witnesses”).

Free access — add to your briefcase to read the full text and ask questions with AI

SCI Funeral Services, LLC v. Jeffrey Moss, (Tex. Ct. App. 2025).

SCI Funeral Services, LLC v. Jeffrey Moss (SCI Funeral Services, LLC v. Jeffrey Moss) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

Related

Scales v. Slater
181 F.3d 703 (Fifth Circuit, 1999)
Byers v. Dallas Morning News, Inc.
209 F.3d 419 (Fifth Circuit, 2000)
Auguster v. Vermilion Parish School Board
249 F.3d 400 (Fifth Circuit, 2001)
Keelan v. Majesco Software, Inc.
407 F.3d 332 (Fifth Circuit, 2005)
McDonnell Douglas Corp. v. Green
411 U.S. 792 (Supreme Court, 1973)
O'CONNOR v. Consolidated Coin Caterers Corp.
517 U.S. 308 (Supreme Court, 1996)
Cathy Carson v. Bethlehem Steel Corporation
82 F.3d 157 (Seventh Circuit, 1996)
Wal-Mart Stores, Inc. v. Canchola
121 S.W.3d 735 (Texas Supreme Court, 2003)
AutoZone, Inc. v. Reyes
272 S.W.3d 588 (Texas Supreme Court, 2008)
Joseph E. Hancock v. Easwaran P. Variyam
400 S.W.3d 59 (Texas Supreme Court, 2013)
Niu v. Revcor Molded Products Co.
206 S.W.3d 723 (Court of Appeals of Texas, 2006)
Lake View School District No. 25 v. Huckabee
189 S.W.3d 1 (Supreme Court of Arkansas, 2004)
Natural Gas Pipeline Co. of America v. Pool
124 S.W.3d 188 (Texas Supreme Court, 2003)
Ysleta Independent School District v. Monarrez
177 S.W.3d 915 (Texas Supreme Court, 2005)
City of Keller v. Wilson
168 S.W.3d 802 (Texas Supreme Court, 2005)
Baker Hughes Oilfield Operations, Inc. v. James M. Williams
360 S.W.3d 15 (Court of Appeals of Texas, 2011)
Bell Helicopter Textron, Inc. v. Brian Burnett
552 S.W.3d 901 (Court of Appeals of Texas, 2018)
Jelinek v. Casas
328 S.W.3d 526 (Texas Supreme Court, 2010)
Mission Consolidated Independent School District v. Garcia
372 S.W.3d 629 (Texas Supreme Court, 2012)